Humayon

Forum Replies Created

Viewing 25 posts - 376 through 400 (of 2,803 total)

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Mar 15, 2023 at 1:52 pm in reply to: Total Queries being displayed #184852

Spectator

Hello,

Primarily it appears that referred texts are not coming from WPDM.

Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Regards

Mar 15, 2023 at 1:50 pm in reply to: display error after changing the site language into Chinese #184851

Spectator

Hi,

I have checked your query in Chinese and then the issue appeared.

Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Mar 15, 2023 at 7:19 am in reply to: Total Queries being displayed #184831

Spectator

Hello,

Thank you for writing to us.

Primary, we can confirm that it’s not coming from WPDM.

However, can you please share a screenshot so that we can ensure whether it’s coming from WPDM to not?

Regards

Mar 15, 2023 at 5:55 am in reply to: Repeat Purchase #184821

Spectator

Hello,

Thank you for writing to us.

Unfortunately, as of now, it’s not possible as it is possible just once a year during the holiday period.

However, as you have one license already we can offer max 20-25% discount on full access pack dev license.

Regards

Mar 14, 2023 at 3:06 pm in reply to: display error after changing the site language into Chinese #184803

Spectator

Hello,

We have tested your reported issue and it appears that there is no such issue appearing.

Please have a look at this: https://www.loom.com/share/05ecbc666a714c57b3d25b16319aeda1

We are looking forward to hearing back from you.

Regards

Mar 14, 2023 at 4:07 am in reply to: refund money #184773

Spectator

Hello,

Thank you for your reply.

Basically, it works the same way. All you have to do is set the download waiting delay to 1 sec only.

Here’s the reference screenshot: https://prnt.sc/1rvXoM_pSB5g

Regards

Mar 14, 2023 at 2:56 am in reply to: display error after changing the site language into Chinese #184771

Spectator

Hello,

Thank you for writing to us.

It is hard to determine the issue without looking at your website.

I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Mar 13, 2023 at 5:22 am in reply to: refund money #184724

Spectator

Hello,

Thank you for your reply.

Well, live chat is for presale-related queries, however, for tech support you might need to post in the forum.

If you let us know about your issue, we will check and let you know the solution.

Apart from that, have you checked our refund policy, if not, please check from the below link?

Terms & Conditions

Regards

Mar 12, 2023 at 3:14 am in reply to: refund money #184691

Spectator

Hello,

Have you posted our issue in our forum before?

Also, you can let us know what is not working for you and what you are trying to achieve.

We are looking forward to hearing back from you.

Regards

Mar 11, 2023 at 5:02 pm in reply to: refund money #184687

Spectator

Hello,

Thank you for writing to us.

Can you please let us know what issue you are facing so that we can help you?

We are looking forward to hearing back from you.

Regards

Mar 11, 2023 at 5:13 am in reply to: Download Manager 6.3.0 #184670

Spectator

Hello,

Thank you for writing to us.

We don’t have any separate download links for WPDM Pro 6.3.0 as of now.

Please download the latest version from your account through the below link.

User Dashboard

Regards

Mar 10, 2023 at 2:18 pm in reply to: How to Determine Current Versions Upgrade? #184648

Spectator

Hello,

Thank you for writing to us.

Based on your query please check the latest version lists below.

Download Manager Pro – Version 6.2.9
WPDM – Button Templates – Version 1.4.0
WPDM – Extended Short-codes – Version 2.8.7
WPDM – Import Filebase Data – Version 1.0.0
WPDM – OneDrive – On latest but we are working and will release an update, as it’s not working as of now.
WPDM – Page Template – Version 1.3.0
WPDM – REST API – Version 1.3.2
WPDM – TinyMce Button – Version 2.9.1
WPDM – Gutenberg Blocks – On the latest

Regards

Mar 9, 2023 at 3:58 pm in reply to: ActiveCampaign addon problem #184629

Spectator

Hello,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Mar 9, 2023 at 5:05 am in reply to: ActiveCampaign addon problem #184609

Spectator

Hi,

We are checking your issue and will let you know an update once we have any updates.

We appreciate your patience and cooperation regarding this.

Regards

Mar 9, 2023 at 4:36 am in reply to: wrong link in the registration form #184607

Spectator

Hello,

We have checked your reported issue and it appears that the login link is redirecting appropriately in our testing environment.

However, It is hard to determine the issue without looking at your website.

I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

We are looking forward to hearing from you.

Mar 8, 2023 at 8:51 am in reply to: ActiveCampaign addon problem #184564

Spectator

Hello,

It is hard to determine the issue without looking at your website.

I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Mar 8, 2023 at 7:09 am in reply to: I’ve the webhook add-on, but I also need to see more data. #184559

Spectator

Hi,

To send data to a spreadsheet from the WPDM webhook, you may use Zaiper.

Please check our documentation below for more details.

WPDM WebHook

Regards

Mar 7, 2023 at 11:39 am in reply to: I’ve the webhook add-on, but I also need to see more data. #184495

Spectator

Hello,

We are currently, checking your query and will let you know once we have any updates.

We appreciate your patience and cooperation regarding this.

Regards

Mar 7, 2023 at 8:54 am in reply to: ActiveCampaign addon problem #184483

Spectator

Hello,

Based on the screenshot it appears that the credentials you are trying to use are not valid. Can you please recheck it or reconfigure it again one more time?

Also, please follow the instructions accordingly from the below link.

ActiveCampaign Subscription

Regards

Mar 6, 2023 at 4:20 am in reply to: CDN #184428

Spectator

Hello,

Thank you for your reply.

Well, in that case, you might need to attach the file as a remote URL, ex: https://cdn-kairos.b-cdn.net/filename.ext

Regards

Mar 5, 2023 at 9:42 am in reply to: Doc Preview in Firefox not visible #184413

Spectator

Hi,

Thank you for your reply.

I have checked your reported issue and found that due to the server, the doc preview sometime is not loading.

Also, several console errors appear in the browser and it’s working fine in firefox.

Please have a look at this: https://www.loom.com/share/4d367bcbc5564a71b958621718ecbf54

Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Regards

Mar 5, 2023 at 5:04 am in reply to: Tags? #184409

Spectator

Hi,

Thank you for writing to us.

From v3.2 we are using the custom taxonomy wpdmtag as the tag taxonomy instead of the default post tag to fix ambiguity in the tag page.

Please use the below plugin
https://www.dropbox.com/s/olxlius9wpy0rh4/wpdm-tag-importer.zip?dl=1
to migrate old tags to the new version.

Regards

Mar 5, 2023 at 4:57 am in reply to: CDN #184408

Spectator

Hello,

Greetings for the day.

You can use WPDM’s Insert URL option in the package edit section. Here’s the configuration screenshot: https://prnt.sc/j8wH-cRE1qCR

Regards

Mar 4, 2023 at 12:23 pm in reply to: Access buddypress integration plugin #184401

Spectator

Hello,

Thank you for the order details.

We have checked your order ID and based on the accounts team it appears that you have to purchase the BUDDYPRESS add-on separately.

We appreciate your understanding regarding this.

Regards

Mar 1, 2023 at 8:43 am in reply to: Doc Preview in Firefox not visible #184297

Spectator

Hello,

It is hard to determine the issue without looking at your website.

I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL

Looking forward to hearing from you.

Viewing 25 posts - 376 through 400 (of 2,803 total)

← 1 2 3 … 15 16 17 … 111 112 113 →