Page 10 – WordPress Download Manager

Jul 31, 2023 at 5:52 am in reply to: Shortcode items per category #188933

Spectator

Hello,

Thank you for your response.

Please ensure that you are using the latest version of the TinyMCE Button add-on and it will put the valid shortcode parameter.

Here’s the reference screenshot: https://prnt.sc/atLaNBrVDmG7

Also, you can download the latest version from here: https://www.wpdownloadmanager.com/download/advanced-tinymce-button/

Regards

Jul 31, 2023 at 4:33 am in reply to: Paid twice in 2023 for Download Manager Pro v6.3 #188930

Humayon

Spectator

Hello,

Thank you for your response.

Please share your associated order ID with us to check the payments elaborately.

We are looking forward to hearing back from you.

Jul 25, 2023 at 9:16 am in reply to: Paid twice in 2023 for Download Manager Pro v6.3 #188824

Humayon

Spectator

Hello,

Greetings for the day.

I am forwarding your query to our accounts team and you will get an update from us ASAP.

We appreciate your patience and cooperation regarding this.

Regards

Jul 25, 2023 at 4:04 am in reply to: WPDM archive #188815

Humayon

Spectator

Hello Esoul,

Thank you for writing to us.

We are checking your concern and let you know an update ASAP.

We appreciate your patience and cooperation regarding this.

Regards

Jul 25, 2023 at 4:03 am in reply to: Shortcode items per category #188814

Humayon

Spectator

Hi there,

Thank you for your response.

It is hard to determine the issue without looking at your website.

So, could you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Jul 23, 2023 at 5:37 am in reply to: Connecting One Drive Connecter #188772

Humayon

Spectator

Hello Alexander,

Thank you for writing to us.

Our team is working hard to revamp the One Drive extension and then we will update the instructions accordingly.

Hopefully, within a couple of weeks it will be ready.

We, appreciate your patience and cooperation regarding this.

Jul 23, 2023 at 4:40 am in reply to: WPDM – PDF Viewer – PDF file is showing up as very small resized file to print #188771

Humayon

Spectator

This reply has been marked as private.

Jul 22, 2023 at 5:23 am in reply to: WPDM – PDF Viewer – PDF file is showing up as very small resized file to print #188759

Humayon

Spectator

Hello Edward,

It is hard to determine the issue without looking at your website.

So, could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL

Looking forward to hearing from you.

Jul 22, 2023 at 5:13 am in reply to: Shortcode items per category #188754

Humayon

Spectator

Hello,

Thank you for writing to us.

If you’re using the [wpdm_category] shortcode then you can change the items display by using this parameter: items_per_page="10

[wpdm_category] – Query All Downloads From One or More Categories

Regards

Jul 22, 2023 at 4:42 am in reply to: Block editor “Package” type just displays “Select a package!” #188753

Humayon

Spectator

Hello,

Greetings for the day.

Can you please try one more time by following this reference screencast: https://www.loom.com/share/9b6f1768b7a9474abd91c5188104b4d8?sid=1958595d-f35c-4f87-bb08-304943189d6a?

I have tested and it worked well in our testing environment.

Regards

Jul 18, 2023 at 4:18 am in reply to: Take off auto-renew #188638

Humayon

Spectator

Hello,

Thank you for your response.

If you have received the confirmation then it’s been cancelled already.

Regards

Jul 17, 2023 at 4:34 am in reply to: Take off auto-renew #188612

Humayon

Spectator

Dear Christine,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Jul 16, 2023 at 4:22 pm in reply to: Download manager plugin Forcing http instead of https #188608

Humayon

Spectator

Hello,

Thank you for being cooperative.

We have checked your referred issue and it appears that it is not occurring due to WPDM, actually, WPDM uses wp’s native function to get those urls home_url(‘/’) and site_url(‘/’).

With Regards

Jul 15, 2023 at 7:15 am in reply to: Download manager plugin Forcing http instead of https #188593

Humayon

Spectator

Dear Will,

Thank you for writing to us.

To provide you better solution I will forward your request to our dev team and will let you know an update once we have any.

We appreciate your patience and cooperation regarding this.

Regards

Jul 13, 2023 at 4:19 am in reply to: Add a name of the file when adding it from the URL #188554

Humayon

Spectator

Hello,

You are welcome and glad to hear that.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Jul 12, 2023 at 5:16 am in reply to: Add a name of the file when adding it from the URL #188531

Humayon

Spectator

Hello Dave,

Greetings for the day.

After adding a file, you just simply need to save it once and then the filename will be automatically added.

Also, you can put file name in the package edit section by following this configuration screenshot: https://prnt.sc/iqTRR2PnvFlY

Regards

Jul 10, 2023 at 6:39 am in reply to: Lock options frontend shortcode #188458

Humayon

Spectator

Hi,

Thank you for your reply.

The functionalities you are looking for require customization.

You can get in touch with our custom service provider team through the below link.

Custom Upgrade Service

Regards

Jul 10, 2023 at 4:30 am in reply to: Having Issues with download – Server error #188452

Humayon

Spectator

Hello Joseph,

It is hard to determine the issue without looking at your website.

So, could you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL

Looking forward to hearing from you.

Jul 6, 2023 at 5:43 am in reply to: Lock options frontend shortcode #188354

Humayon

Spectator

This reply has been marked as private.

Jul 6, 2023 at 4:36 am in reply to: Bulk download not working #188350

Humayon

Spectator

Hello,

You are welcome and glad to hear that.

Have a good day ahead!

Jul 6, 2023 at 4:35 am in reply to: Getting prompt to renew DM pro, ubt haved renewed. #188349

Humayon

Spectator

Hello,

Thank you for writing to us.

Can you please provide us with some relevant screenshots so we can check further?

Also, what is your associate order ID?

Regards

Jul 6, 2023 at 4:25 am in reply to: Edit email template #188348

Humayon

Spectator

Hello Emily,

Greetings for the day.

To edit a built-in email template please follow this reference screencast: https://www.loom.com/share/411c7c9e96d041589f349b78a2ca5a38

With Regards

Jul 5, 2023 at 11:20 am in reply to: Bulk download not working #188330

Humayon

Spectator

Hi there,

Thank you for your query.

As your initial query is different from the recent one, we suggest you open a separate forum topic which will help us track and respond in a timely manner.

Have a good day!

Jul 4, 2023 at 5:07 am in reply to: Lock options frontend shortcode #188314

Humayon

Spectator

Hi,

Thank you for your reply.

Well, the login form will not be visible in most cases after the login is completed, however, we can give provide you a flat 30% discount on live form pro and also set it up there for free.

Regards

Jul 4, 2023 at 4:44 am in reply to: How to cancel a subscription ? #188313

Humayon

Spectator

Hello,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Humayon

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