Shahjada

Ok now, it was because , you had signle file download enabled and following option was not checked:

https://www.evernote.com/l/AV08V1Iy1yZFl7sxqdFfxboONGijJ6zXQq0B/image.png

May you please tell me little more specifically what do you want to change there. However, template customization steps are here:

1. Create a dir named download-manager inside your active theme dir
2. Copy wpdm-all-downloads.php from plugins/download-manager/tpls/ dir to the dir you created in step #`
3. Now you can edit copied wpdm-all-downloads.php the way you want.

The process is to keep your changes even after updating plugin.

1. I found you have 2 membership levels “Bronzo” and “Argento”
2. So, I created 2 test items:
   http://www.ousialex.eu/download/test-download-for-argento/
   http://www.ousialex.eu/download/test-download-for-bronzo/
   as the tittle says 1 is accessible by “Bronzo” and and the other is by “Argento”
3. Here I’ve created user dashboard page http://www.ousialex.eu/user-dashboard/ using short-code [wpdm_user_dashboard flaturl=0]
4. In dashboard page there 2 menus for membership plugin, Subscription Pans ( http://www.ousialex.eu/user-dashboard/?udb_page=subscription-plan ) from where users will be able to signup for membership plan, Download Area ( http://www.ousialex.eu/user-dashboard/?udb_page=subscription-download-area ) from where subscribed users will be able to download the items accessible from the plan.
5. However , there is also another short-code [wpdm_membership_plans] to show membership plans in a publicly accessible pages, from where visitors can review and subscribe directly, I created it here http://www.ousialex.eu/membership-plans/

Please let me know if anything is not clear.

Yes, please give me login of your dev site.

Yes, cpanel login also will work

Please give me username and site url too.

Got the issue, updating the membership plugin within next 48 hours

That is because Wordfence plugin is blocking that request:
https://www.evernote.com/l/AV26O2EdOsRF47veI3PARJXwV7cuHxtYaNMB/image.png

There is nothing to hack or change in code, you simply need to set those up properly, I just need to check if you configured those, also we don’t change code in any single installation as next update will erase those. As far as I can see from screenshot, they are totally due to misconfiguration. For image-4.jpg issue, please check here:
https://www.evernote.com/l/AV0lU3TiOQRN2bOHZzSY4dET6_J94pzufU0B/image.png

Please give me temporary wp-admin login info in a private reply, I shall make a sample setup for you to show how it works 🙂

License key is unlocked, please try now.

Please give me the package URL and temporary wp-admin login info in a private reply to check.

Please give me an url and temporary wp-admin login info in a private reply to check.

Sorry, I’m confused, as you set download expired date to Jan 02, 2017 08:33, and now time already is expired and user can’t download, where is the problem.

Please give me temporary wp-admin login info in a private reply to check the issue, looks like css conflict with your theme.

It seems like something related with your server, please give me temporary wp-admin login and ftp access in a private reply to check your issue.

Happy New Year ? 🙂

Example package:

http://www.ksbc.co.uk/download/testtpc1/

Please give me the url and temporary wp-admin login info to check.

setting compression level only possible from php 7, so we skipped that for now.

Please give me temporary wp-admin login info in a private reply, I shall set those up there for you.

1. When using wpdm, http access to file store directory is blocked to protect files from direct download.
2. When you need to protect pdf file, you can use pdf stamper add-on with wpdm pro:
   http://www.wpdownloadmanager.com/download/wordpress-pdf-stamper-plugin/
3. When you are selling product, you can protect usage using product licensing feature pro control usage:
   http://www.wpdownloadmanager.com/doc/admin-panel-3/license-manager/

Thanks, adjusting and updating both add-ons soon.

Sorry, they are missed from translation file, however, the view will be change totally in next update with a responsive layout, so don’t worry about translation now :).

You can keep it active in any single installation only. However license key is unlocked.

Please give me the url and temporary wp-admin login info in a private reply to check your issue.

Ok now:

https://www.evernote.com/l/AV1qnY6oPcZOs4hKi5c-IF8SDJmMLulgsxkB/image.png