Page 11 – WordPress Download Manager

Sep 27, 2023 at 5:41 am in reply to: Losing access to downloads after cancelling next billing date #190238

Keymaster

2 button, “Cancel Billing” will just cancel the billing but keep the subscription active.
“Cancel Subscription” will cancel billing and subscription both.

Sep 27, 2023 at 5:40 am in reply to: Losing access to downloads after cancelling next billing date #190237

Shahjada

Keymaster

This reply has been marked as private.

Sep 27, 2023 at 5:29 am in reply to: Losing access to downloads after cancelling next billing date #190234

Shahjada

Keymaster

As I see here https://mockible.com/account/?udb_page=membership-plans you have disabled the option to suspend membership plan, only cancel button there.

Sep 25, 2023 at 6:55 am in reply to: Losing access to downloads after cancelling next billing date #190162

Shahjada

Keymaster

Hi,
we have checked and found downloads are still active until the expiration date for suspended plans. Please give me login info and package URL where I can check your issue.

Sep 25, 2023 at 5:46 am in reply to: Losing access to downloads after cancelling next billing date #190160

Shahjada

Keymaster

Hi,
Now dev team is check the issue. I shall update here ASAP.

Sep 23, 2023 at 3:25 pm in reply to: Using AWS to store download file #190137

Shahjada

Keymaster

Yes, you can select file from exiting bucket, also upload file directly from amazon s3 bucket and attach with your package.

You can have to enter any url manually, s3 add-on will handle all those.

Sep 22, 2023 at 5:19 pm in reply to: Using AWS to store download file #190118

Shahjada

Keymaster

All purchased are annually recurring, however you can cancel subscription anytime.

Sep 22, 2023 at 2:59 pm in reply to: Using AWS to store download file #190112

Shahjada

Keymaster

For store file in amazon S3 you may use the following add-on:

WordPress Amazon S3 Storage Plugin

Sep 21, 2023 at 2:26 pm in reply to: How do I send a refund to a customer who requests one? #190078

Shahjada

Keymaster

Yes, noted for implementation.

Sep 21, 2023 at 2:24 pm in reply to: How do I send a refund to a customer who requests one? #190076

Shahjada

Keymaster

Refund needs to be handled manually from respective payment gateway and you can cancel the membership from wp-admin pro membership subscribers menu.

Sep 15, 2023 at 6:21 pm in reply to: AWS S3 Extension – File Deletion on AWS S3 #189922

Shahjada

Keymaster

Please update amazon s3 add-on to v3.2, we have fixed the issue.

Sep 14, 2023 at 8:05 am in reply to: Wrongfully expired – still not fixed after 10 days #189881

Shahjada

Keymaster

Hi,
I see all of your orders are active. If you are seeing expired notice on your site, please try applying the same license key again.

Sep 14, 2023 at 3:18 am in reply to: I think I accidently ordered Pro twice. #189873

Shahjada

Keymaster

No problem, #WPDM6050E25CEDD20 has been refunded 🙂

Sep 13, 2023 at 5:51 am in reply to: No file attached bug after update #189862

Shahjada

Keymaster

@danish, you are still using 3.2.77. Please update to 3.2.78

Sep 13, 2023 at 5:44 am in reply to: No file attached bug after update #189860

Shahjada

Keymaster

Sorry for your inconvenience. We have found the issue and fixed it. Please update to 3.2.78

Sep 13, 2023 at 5:32 am in reply to: No file attached bug after update #189859

Shahjada

Keymaster

You shouldn’t see the notice only when no file attached. May you please give me temporary wp-admin login info in a private reply to check your issue.

Sep 10, 2023 at 7:09 pm in reply to: Security Issue in the “Download Manager Free” Plugin #189828

Shahjada

Keymaster

okay, let me know if you need any further assistance.

Sep 10, 2023 at 6:19 pm in reply to: Security Issue in the “Download Manager Free” Plugin #189826

Shahjada

Keymaster

You need to contact your hosting support for that, as it is a false positive. However, if it is causing by any other security plugin, you need to deactivate it or contact their author.

Sep 10, 2023 at 4:28 pm in reply to: Security Issue in the “Download Manager Free” Plugin #189824

Shahjada

Keymaster

Hi,
Don’t worry, the issue was with the pro version Download Manager Pro. And it is already fixed.

Sep 9, 2023 at 4:18 am in reply to: Critical error PDF stamper, please help #189799

Shahjada

Keymaster

PDF stamper is okay now. The error was due to a misconfiguration, font color was not set in pdf stamper settings.

Sep 9, 2023 at 2:46 am in reply to: Attacks lead to database overload #189798

Shahjada

Keymaster

Hi,
Clear all old cache and configure cron to auto-clear cache periodically:
Cursor%20and%20Settings%20%E2%80%B9%20Download%20Manager%20%E2%80%B9%20WPDM%20PRO%20%E2%80%94%20WordPress

For cron job setup follow the instructions:

Mastering Cron Jobs: A Comprehensive Guide to Creating Cron Jobs with cPanel and Plesk Parallel

Sep 5, 2023 at 8:09 am in reply to: Create Paylink #189747

Shahjada

Keymaster

You need to configure cart page too:

1. Create a page with shortcode [wpdmpp_cart] and publish it
2. Select cart page from premium package settings, then save settings:
Cursor%20and%20Settings%20%E2%80%B9%20Download%20Manager%20%E2%80%B9%20WPDM%20PRO%20%E2%80%94%20WordPress