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Search Results
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In reply to: Is Directory Attached only for Pro version?
Hello @iamu,
Hope you are well.
Yes, an attached directory is a WPDM Pro feature only.
You may keep using the license into your dev site for 15 days, however, even if you activate/use the license in your dev site, it is not a problem, you can unlink the dev site from your order details page here and use the license key in your production site when you move your site to the production server.
Please check the following doc to understand how to unlink a license to use it with a new site when you move WPDM PRO there:
Thank YouHello WPDM Team,
I’ve just completed the update 4.9.8 > 6.0.8 for a multisite installation (20+ subsites). Everything went great except that my two custom templates (page and link) now duplicated for each site. So I had two and now there are two for each site (all 40+ templates) appear with unique id’s. While everything works, its not ideal for us if we want to make a global change.I wanted you to be aware. Perhaps I could delete all the duplicates and then go into each download package and widget and change the template, but that would be more than a day’s work to get that done.
So – the goal would be for it NOT to happen again on the next update!!!
Please look into this.
Thanks
jIn reply to: Plugin not updating
Hello,
We have checked and found that your order is active. However, the license is linked torogergreen.org.uk.
Please follow the below doc in order to activate your license properly.
Thank YouHi @dve46,
We found that the errors are generating due to the[image_gallery_400x400x4]tag.
We suggest you do not use[image_gallery_400x400x4]except you are attaching only images, you can usefile_list_extendinstead.
Hope you understand.
Template tag details can be found in the below link.
https://www.wpdownloadmanager.com/doc/templates/template-tags/
Also, you don’t need to uninstall/reinstall the plugin how but if you do so it will not harm your settings.
However, currently changing the thumbnail in the Video Preview Template is not possible.
You can add it as a feature request here.
With RegardsHello @cleartouch,
please use this template tag,
[download_link]instead of this<div class="d-button d-inline-block"><a class="wpdm-download-link download-on-click btn btn-primary " rel="nofollow" href="[download_url]" data-downloadurl="[download_url]">download</a></div>I hope it will fulfill both requirements. The URL for the file and lock option for form lock. please check now, https://staging21.getcleartouch.com/downloads/
Thank you and regards
Hello @cleartouch,
Please check now, The download URL link is coming now for the packages. I have adjusted your link template for
hrefattribute. please let me know if it is working now for youThank you and regards
In reply to: Attachment File limit
Hello @pixelproduction,
Please check now we have adjusted your issue.
Also, it’ll be adjusted in the next plugin update.
However, in my inspection, I found that you are using the way older version of the WPDM Pro. Please update it to the latest version which is right now6.0.8.
You can check the changelog in the below link.
Thank YouIn reply to: Email Lock Submit Button Not Working
Hello,
[download_link]template tag is working fine as well.
Can you please cooperate with us by arranging a TeamViewer session so that our senior dev debug the issue properly?
Thank YouIn reply to: Problems with the download page
In reply to: Customers cannot download files after purchasing
In reply to: Download_Link_Extended Broken with New Update
I have not received a reply yet, but have done more testing.
I am using the Email Lock as well.
This was the URL that was being generated that was not working:
https://www.gateworks.com/?__wpdmlo=4820So then I went to that specific package, and disabled the email lock.
Everything worked fine with the download_link_extended short code.
The file downloaded fine.So it seems the issue here is the email lock which may have a bug?
Is it possible to update a file in my downloads without changing the link of the file? If so, how is this done?
Thank you,
Eric
In reply to: Email Lock Submit Button Not Working
I have narrowed it down to the [download_link] shortcode. If I update that shortcode in my template to [download_link_extended] the form works and downloads correctly, however, I do not want that extended information always showing. I also don’t know how to troubleshoot the [download_link] shortcode.
I tested other templates (yours not custom) and all the ones with [download_link] cause the problem for me.
In reply to: How to hide expired download ?
Hello @ultimatelab,
Hope you are well. please add the following code to your
wpdm_change_download_expired_messagefunction,I hope it will work fine then
$package['download_url'] = '#'; $package['link_label'] = "your custom message"Thank you and regards
In reply to: Unable to use the addon
Thank you, Humayon
I have replicated the waiting download but unfortunately, this only seems to work with files uploaded through the download manager.
I thought I could use the lazy download on my existing WordPress posts and not files uploaded to my site, for example, external links to files.
In reply to: Unable to use the addon
Hi @blogthetech,
Hope you are well.
You will find elaborate documentation on the below link.
Let me know if you still need further assistance regarding this matter.
With RegardsIn reply to: New items not showing even though published
Hello @lucatortuga,
Glad to hear that your issue has been resolved.
You will find the shortcode details in the below link.
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Best RegardsIn reply to: Problems cloning a template
Hello,
You can use template tags to link thumbnail.
For that you have to use[page_link]for package page or[download_url]
for direct download link
To open in a new tab, you have to use code like this
<a target="_blank" href="[page_url]">[title]</a>
details:
https://www.wpdownloadmanager.com/doc/templates/template-tags/I hope the issue will be fixed in the future updates of wpdm elementor. I have forwarded the issue to the developer team.
Thanks
In reply to: Problems cloning a template
Hi again.
Just a little doubt.
How can I do to link thumbnail or title to document, instead of page?
(like DOWNLOAD button).And is it possible to open document in a new tab?
thanks!!!!
Hi, is there a way for users to report a download link for example is broken? We have 100’s of downloads on our site & sometimes a link no longer works. At present I check them manually, however if users could report an issue with a download that would be perfect.
In reply to: I have download list issues
In reply to: download and view
Hello @mauro-dainelligrado360-it,
Hope you are well. are you trying to get an appearance like the link shared here,
https://wpdmpro.w3eden.com/download/wpdm-test/
please let me know
Thank you and regards
In reply to: Direct Download without File Preview
Hello,
The issue is that if you select from media, download links become direct. wpdm doesn’t handle that.
That is just an alternate option for those who wants direct download link. You can also try the unmask download fromDownloads > Settings > BasicThanks for creating separate topic for another issue.
