Hi,
Thank you for writing back to us.
As I see in the screenshot, you are using WPDM V5.4.1, so auto-update may not work with this older version.
Also, the license key may fail as license server parameters are probably changed now due to the old version.
So, in this case you might need to manually download and install the latest version from here.
After that, re-apply the license again by following the below link.
License Manager
Have a good day!
Regards
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Hello @vebrolinsey,
to add custom fields and show them through shortcodes as you want, there are a few steps to follow.
First of all you need the below addon of wpdm
Advanced Custom Fields
Then you have to create the custom fields from this option.
Then you have to add the acf shortcode in page template or link template to use that.
After that you have to input acf value from the package edit page.
To show the acf value in wp_all_packages shortcode, you have to add colheads and cols with the acf title and id.
Let me know please if you can do it or you need help.
Thanks
Hello Marianda de Villiers,
Hope you are well. I have checked your issue, The download link is showing properly in order, please check my attached image,

please check and let me know
Thank you and regards
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Hi, i create a page by using User Dashboard Short-code and I found some Link still in English (My downloads and DropZone), How can io traslate in my language? I use loco translate plugin but I don’t find these texts.
Also is possible don’t show some link in this page (for example “edit my profile”)?
Thanks
Best regards
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Hello Marcel Gremmé,
Hope you are well.
For query #1, Template tags are generally used in the link or page templates, you can check this doc for that,
Templates Overview
And for template tags, you can visit this doc,
https://www.wpdownloadmanager.com/doc/templates/template-tags/
For query #2, For preview thumbnail, you can search for template tags for use in your link or page template, please choose which is suitable for you from here,
https://www.wpdownloadmanager.com/doc/templates/template-tags/
For query #3, For this issue, can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Ah, I misunderstood your initial response. It is now working as desired. In case it can be of help to someone else, these are the steps I took:
1. Cloned the Link Template Metro (Downloads > Templates > Link Templates Tab)
2. Named the new Link Template “File List”
3. Assigned the Unique Identifier “file_list”
4. Removed all text in the HTML Field and replaced it with [file_list]
5. Added the shortcode [wpdm_package id="973" template="file_list"] to my page.
Thank you for your help with this!
KO

Hello Marta,
Hope you are well.
Adding media files are better for images or videos. That is the default wordpress uploader. It is always better to use the upload system of wpdm. In that case, wpdm can affect some features of the uploaded file. That fixes many issues.
Yes with that shortcode you can add any category you want. For that you have to use the parameter categories in that category slug.
Example:
[wpdm_all_packages items_per_page="20" categories="slug1,slug2,..." jstable=1 order_by="field_name" order="ASC/DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
And yes search field, search only in the current category you are showing.
More details with all parameters, example and demo:
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
Thanks
Hello Paolo Sartorio,
Hope you are well. You shall get the link-template-cardh from Downloads > Templates > link-templates and as I iamge attached here,

please check and let me know
Thank you and regards
Hello, I just bought the Directory Add On. I’d like to set up a page like this:
https://try.wpdownloadmanager.com/simple-search/
However, I don’t have the template “link-template-cardh” installed. Where I can get it?
Hello,
Please always use the below section to upload files to avoid any unwanted situations.

If you upload using this, wpdm can handle the upload and you will get secured download link.
If still the problem persists, please let me know.
Thanks
Hello Jorge,
Glad to see you again.
To make that,
You have to use the shortcode below after activating wpdm-archive-page:
https://try.wpdownloadmanager.com/archive-page-default/
You can change the parameters according to your needs.
Parameters:
— buton_style: default or success or info or warning or danger or primary or secondary
— template: any link-template ID( optional parameter )
— category: use any category slug here if you want to create an archive page for that specific category or don’t use the parameter
— include_children: if you use category parameter, on initial load, it only will fetch the packages from the mentioned categories, if you want to include packages from sub-categories too, you must use include_children=1.
— orderby: package_size_b or date or modified or download_count or view_count or title
— order: asc or desc
— order_fields: optional parameter, you can use this option if you want to edit order fields dropdown options. Ex: order_fields=”date:Date|title:Title|modified:Last Updated”
Thanks
Hello Andy,
If you have single file in the download package, it the file will be downloaded without being zipped.
You can use the [file_list] template tag to show files list.
Till now, there is no such parameter for adding file_list template tag in wpdm_all_packages shortcode. You can achieve it from other shortcodes by adding link-template and its parameter.
For wpdm_all_packages shortcode with file_list template tag, it will require special customization service. I hope you have understood.
Thank you and regards
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Hello shaun ross,
I think the categories showing is cause for category restriction. For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Hope you have understood. Thanks for your understanding and appreciation.
Thank you and regards
Hi Tanvir,
Thank you for replying so quickly
https://de.8advisory.com/downloads/
These are the downloads.
The user should get a email with the download link, but there is no mail sent.
It worked a few month ago, when I tested it.
please send me you Emailadress, and I can give you an admin-account for the website.
Very best, Alexander
Hello,
I have a problem with the Enable Email Lock.
I checked:
Ask for Visitor’s Name
Mail Download Link
but there are no emails sent. Could you please help me?
very best, Alexander
Hey we processed an order under: WPDM60B49CC2B0881
Now in my backend it doesnt show as renewed and there is now invoice to download. When I search for the invoice it says it is already linked to out account.
Please check and correct it, thanks.
Nadine