Hello, I have tried with iphone 12 pro max. My Screenshot is from that device with standard Safari browser. Also the link from you with selection iPhone 6 plus display the site not correct. The download button is out of the box or only partly displayed.
Thank you.
Regards,
Martin
Hi,
thanks for pointing that out, but I don’t need neither want send a link to download PDF, that’s why it is not enabled.
And I know submissions are under WPforms, but what is right NOT working is fact that when user submits form, I do not get email notification user has submitted form and user neiter gets a confirmation/thank you email from us. He only can then download the file.
Since these emails are not sent, is like form is not submitted neither, therefore i cannot find entry in the submissions list of WPforms.
Looks like they are not working together anymore…
Hello,
Sorry for the inconvenience.
However, I have just checked the issue.
Actually the email download was not ticked from the example package that is the reason of email not being sent. It must be ticked for all download packages if you want email should be sent.

Also as you are using from from wpforms, the submitted info will be saved in wpforms entries.
The link is: https://www.mindup-pentaconsulting.it/wp-admin/admin.php?page=wpforms-entries
So I think everything is okay with the addon.
Let me know please if you still face any other issues.
Thanks
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Hi,
We made a temp site for the tests
– we have exported the data with WP All Export from old site
– after import with WP All Import, all files and categories are there
– but no link to the files ! Attached Files are all empty ;(
– we had the same issue in 2019
– no Asset Manager !
– in Import & Export, Select Dir says Not Allowed!
– in Add new packages, the Attach Dir say’s Not Allowed!
Thanks in advance
Hello CScience,
Hope you are well. If you are trying to request a custom order, you can check this link and knock here,https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade
please check and let me know
Thank you and regards
I am using a link template to display downloads.
On the frontend, the actual download link (from the [page_link] placeholder) is correct, eg:
https://my.test.site/download/handi-app-materials
However, the link to the download category (from the [categories] placeholder) is not correct. It works, but is not correct as it includes “news” in the slug, eg:
https://my.test.site/news/downloads/campaign-resources
It should be just: https://my.test.site/downloads/campaign-resources
In the main WP permalinks settings, the structure is set to: “/news/%postname%”. This is where the “news” bit is coming from, but why are the wpdm category slugs using this post structure?
In WPDM settings, the category base is set to just: “downloads”.
Is there a snippet of code I can add to the functions file to correct this or is it a problem in the plugin?
Thanks
That’s the problem. I can no longer find that link. That’s what I’m asking you to help me find. I used to see it on the page for each download. I would hover, right click and I would have the link. That no longer works.
Just Share me the link of the download package of your website which you are talking about.
Hi,
Please check now the add-on download link has been added to your order note.
You can now download it.
Let me know how it goes.
Hi Nayeem,
I’m good thanks and hope you are too.
Thanks, but is there a way to do this through an import file? We ideally would want to add links to the files in the spreadsheet and then after the import, each file would download to the user’s computer, rather than open as an attachment.
Or can this only be done by manually going into each download and using the ‘Select from Server’ button?
Thank you
Hello Fábio Cordeiro,
If you are using the free version, you can edit it from this directory,
download-manager\src\Package\views\link-templates for the related
Call to Action 3 Link Template, for editing the link template you can use these template tags,
https://www.wpdownloadmanager.com/doc/templates/template-tags/
And for making backup for the next updates, you can follow this doc,
Template Files
I hope this may help you
Thank you and regards
Hello Terry,
Hope you are well. For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Hope you have understood. And The feature is actually for packages, selected roles will be applied to assigned packages, and the information I have given above. Thanks for your understanding and appreciation.
Thank you and regards
Thanks, but at the given link you can download version 4.4.3 and not 4.4.4.
Please upload the 4.4.4.
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Hello Vinod,
Hope you are well. For disallowing crawling by the Search Engine. You can Mask Download Link, If you mask the download link, bots will not be able the find any public download link easily. You are able to find this setting from Downloads > Settings> Basic Settings. please check.
And another way for making disallow Crawling Download Manager Pages Google, Bing + search engines is, Add the following code at the end of your active theme’s functions.php:
function noindex_for_wpdm()
{
if ( is_singular( 'wpdmpro' ) ) {
echo '<meta name="robots" content="noindex, nofollow">';
}
}
I hope it may help you. Please check and let me know
Thank you and regards
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[wpdm_all_packages items_per_page="30" jstable=1 order_by="field_name" order="ASC/DESC" cols="title|download_link|categories" colheads="Title|Download|Partner"]
Thx. We will test this.
Can you also tell me something about opening downloads in a new browser window? I know it works in some layouts, but not in the table form as we have it:
[wpdm_all_packages items_per_page="30" jstable=1 order_by="field_name" order="ASC/DESC" cols="title|download_link|categories" colheads="Title|Download|Partner"]
Glad to hear this, your problem has been resolved. I have adjusted your issue from your custom link-template for your package and in your created custom link-template CSS panel, I have just put .w3eden { display: contents; } and also adjusted your page texts <p> tag to <div> tag. Thus, it is okay now. However, If you get some free moments, Can you please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Have a good day!
Hello,
Sorry to hear about the issue. I think you have misunderstood the feature.
Direct download button will not work for another visitor as it has security reasons.
Visitor has to input password when he will click the download button and if someone wants to share download link, he has to share the download package link like http://localhost.com/downloads/testmovie/
If you use list downloads using shortcodes, then you have to input password before clicking download too.
I hope you have understand.
Thanks
Hi @palelearn,
Thank you for your query.
Well, if you migrate then it should not affect the links.
However, you can check our bulk import feature as well regarding this.
Bulk Import
Let us know if you have any questions regarding this.
Regards
Hi
We are using your download plugin and have a query. We are planning to migrate our website to another server. Will the links for the images stored thru your plugin get affected and do we need to again set up/update the links in the new server? Please let us know.
Thanks