I renewed Download Manager Pro in April 2022 but there is notification at WP dashboard “Download Manager Pro support and update period was expired on March 2, 2022” with a link renew order.
Could you let me know how can I solve this issue?
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Yes, they are coming through a link template. Through Elementor specifically. Each package has downloads that are listed using [file_list]
Screenshots for reference.
https://web.tresorit.com/l/ANSQe#lW4xtRXSfGhD-RWTVORfxg
https://web.tresorit.com/l/Wg0Qv#tIPWrOkZQW5Os7rZVFdotw
Thank you!
Hello,
I found this wonderful template on your demo page, but do not know how to use on my site.
https://try.wpdownloadmanager.com/advanced-search-left/
I think these are the codes to use, but I do not know how to put together.
[wpdm_archive_filter items_per_page=”10″ template=”default” cols=1]
.w3eden .link-template-default .wpdm-download-link{ padding: 0 40px !important; line-height: 44px; height: 44px; } .w3eden .link-template-default .alert{ border: 2px solid !important; border-radius: 500px; }
Thank you for your help in advance
Chris
Hello Emily Hesley,
Hope you are well. Can you please elaborate on this page packages download list please, are they coming through a link-template for a certain package or they are coming from packages?
https://arworldus.wpengine.com/firmware-upgrade-utility-5-20/
please let me know
Thank you and regards
Hi Nayeem,
Sorry for the late reply. I’ve already tried using the sample.csv but this was the cause of the problems in my initial post.
I had uploaded my downloads into the media manager and then linked to them in the ‘files’ column in the csv file. You then pointed out that this is why my downloads are opening as attachments rather than downloading to the user’s computer.
You said that the way around this is to use the ‘select from server’ button, but unless I’ve misunderstood, this would mean I can’t bulk upload using the csv file.
Essentially my question is: is it possible to bulk upload through a csv file while ensuring that any files will be downloaded rather than opening as an attachment?
Many thanks
Hello I moved my site to a new host. Now every single Download which I have Form Locked displays “Download Link Expired”. How do I resolve this ASAP?
Thanks,
Jason
Hello, I have tried with iphone 12 pro max. My Screenshot is from that device with standard Safari browser. Also the link from you with selection iPhone 6 plus display the site not correct. The download button is out of the box or only partly displayed.
Thank you.
Regards,
Martin
Hi,
thanks for pointing that out, but I don’t need neither want send a link to download PDF, that’s why it is not enabled.
And I know submissions are under WPforms, but what is right NOT working is fact that when user submits form, I do not get email notification user has submitted form and user neiter gets a confirmation/thank you email from us. He only can then download the file.
Since these emails are not sent, is like form is not submitted neither, therefore i cannot find entry in the submissions list of WPforms.
Looks like they are not working together anymore…
Hello,
Sorry for the inconvenience.
However, I have just checked the issue.
Actually the email download was not ticked from the example package that is the reason of email not being sent. It must be ticked for all download packages if you want email should be sent.

Also as you are using from from wpforms, the submitted info will be saved in wpforms entries.
The link is: https://www.mindup-pentaconsulting.it/wp-admin/admin.php?page=wpforms-entries
So I think everything is okay with the addon.
Let me know please if you still face any other issues.
Thanks
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Hi,
We made a temp site for the tests
– we have exported the data with WP All Export from old site
– after import with WP All Import, all files and categories are there
– but no link to the files ! Attached Files are all empty ;(
– we had the same issue in 2019
– no Asset Manager !
– in Import & Export, Select Dir says Not Allowed!
– in Add new packages, the Attach Dir say’s Not Allowed!
Thanks in advance
Hello CScience,
Hope you are well. If you are trying to request a custom order, you can check this link and knock here,https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade
please check and let me know
Thank you and regards
I am using a link template to display downloads.
On the frontend, the actual download link (from the [page_link] placeholder) is correct, eg:
https://my.test.site/download/handi-app-materials
However, the link to the download category (from the [categories] placeholder) is not correct. It works, but is not correct as it includes “news” in the slug, eg:
https://my.test.site/news/downloads/campaign-resources
It should be just: https://my.test.site/downloads/campaign-resources
In the main WP permalinks settings, the structure is set to: “/news/%postname%”. This is where the “news” bit is coming from, but why are the wpdm category slugs using this post structure?
In WPDM settings, the category base is set to just: “downloads”.
Is there a snippet of code I can add to the functions file to correct this or is it a problem in the plugin?
Thanks
That’s the problem. I can no longer find that link. That’s what I’m asking you to help me find. I used to see it on the page for each download. I would hover, right click and I would have the link. That no longer works.
Just Share me the link of the download package of your website which you are talking about.
Hi,
Please check now the add-on download link has been added to your order note.
You can now download it.
Let me know how it goes.
Hi Nayeem,
I’m good thanks and hope you are too.
Thanks, but is there a way to do this through an import file? We ideally would want to add links to the files in the spreadsheet and then after the import, each file would download to the user’s computer, rather than open as an attachment.
Or can this only be done by manually going into each download and using the ‘Select from Server’ button?
Thank you
Hello Fábio Cordeiro,
If you are using the free version, you can edit it from this directory,
download-manager\src\Package\views\link-templates
for the related
Call to Action 3 Link Template, for editing the link template you can use these template tags,
Template Tags
And for making backup for the next updates, you can follow this doc,
Template Files
I hope this may help you
Thank you and regards
Hello Terry,
Hope you are well. For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access
option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link,
Allow Access: Access Control Option
Hope you have understood. And The feature is actually for packages, selected roles will be applied to assigned packages, and the information I have given above. Thanks for your understanding and appreciation.
Thank you and regards
Thanks, but at the given link you can download version 4.4.3 and not 4.4.4.
Please upload the 4.4.4.
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Hello Vinod,
Hope you are well. For disallowing crawling by the Search Engine. You can Mask Download Link
, If you mask the download link, bots will not be able the find any public download link easily. You are able to find this setting from Downloads > Settings> Basic Settings
. please check.
And another way for making disallow Crawling Download Manager Pages Google, Bing + search engines is, Add the following code at the end of your active theme’s functions.php
:
function noindex_for_wpdm()
{
if ( is_singular( 'wpdmpro' ) ) {
echo '<meta name="robots" content="noindex, nofollow">';
}
}
I hope it may help you. Please check and let me know
Thank you and regards