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Topic: Package Loading Issue
On a clients website we are experience an issue with the loading of packages.
We make use of the Download Manager Addons for Elementor (https://wordpress.org/plugins/wpdm-elementor/) to display all the documents assigned to a specific category within the Download Manager plugin. For some reason however, it behaves stragely. I am not 100% if it is the Download Manager plugin, the Download Manager Addons for Elementor or something else.
Here is what it does. When we open a page that has the package widget on it, to show the downloadable documents it loads fine at first, and then after a few seconds it replaces them with the documents of a different category.
Here is a short video we recorded to show you what is happening:
https://www.dropbox.com/scl/fi/vbydcih115o8zwqpiub49/Package-Loading-Issue.mp4?rlkey=8788pb05vtp7omt4dko87vf4f&dl=0I’ve tried the following:
- Disable the Download Manager Addons for Elementor plugin and use a shortcode instead. This is the shortcode. [wpdm_packages categories=”annual-reports” include_children=”1″ orderby=”date” order=”DESC” items_per_page=”12″ cols=”2″ colspad=”2″ colsphone=”1″ toolbar=”0″ paging=”1″ async=”0″ template=”link-template-default-wdc”]
– Still does the same behaviour - I’ve disabled all other plugins and it too didn’t resolve the issue.
Here are the settings I am using:
?rlkey=u0fzuqz889yuglsyh8ob27lb2&dl=0As an additional note. I’ve tried it in different browsers on my own computer and for me it works fine. I can not replicate this issue. The above video is from my client and they showed it to me during an online call. They cleared their cache and it didn’t fix it either.
For more information on everything that we have tried, please check out this WordPress Plugin Support Ticket (https://wordpress.org/support/topic/package-loading-issue/).
I’ve been trying to get you all to fix several things for years now. Some of them you all have even acknowledged before but after several updates they remain broken or missing:
- [wpdm_all_packages] Your documentation doesn’t include category_filter=”true” but I found it in this forum. Please update your documentation. Is there a tags version of this filter? so I can put back the feature you all took away for some reason?
- [wpdm_all_packages] Used to include links to categories and tags that would filter the list by those tags. None of that works anymore once you hit version 7. This was a feature I had used to sell your plugin to my client. Breaking or removing features when adding things we didn’t ask for is silly.
- the All packages block still doesn’t have an option to sort by title which you can do with the shortcode. You have already acknowledged this several updates ago and yet it still isn’t fixed.
- The All packages block has categories and tags as links but the links don’t do anything. Also the styles of this block are all weird.
Overall I have been using your plugin for over 10 years on several sites. When it works it is great and the ability to query things and exclude things by categories and tags is a must for our use cases, but your documentation process is very broken and your forum is unsearchable on your new site. So I’m going to force myself to review other download managers again, but please fix these things soon.
In the frontend we could see a thumbnail of every PDF-file, but after the last update, the thumbnail is very very small. How can we fix that?
The thumbnails for MP4 and JPG/PNG files are still working fine.
Our custom Link Template has not changed and worked fine before the update:
<div class="link-template-default card mb-2"> <div class="card-body"> <div class="media"> <div class="mr-3 img-48">[icon]</div> <div class="media-body"> <h3 class="package-title">[page_link]</h3> <div class="text-muted text-small"><i class="fas fa-copy"></i> [file_count] [txt=file(s)] <i class="fas fa-hdd ml-3"></i> [file_size]</div> </div> <div class="ml-3"> [download_link] </div> </div> </div> </div>The Page Template has not changed and worked fine before the update:
<div class="row"> <div class="col-md-12"> <div class="card mb-3 p-3 hide_empty [hide_empty:featured_image]">[featured_image]</div> </div> <div class="col-md-5"> <div class="wpdm-button-area mb-3"> [download_link] </div> <ul class="list-group ml-0 mb-2"> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:version]"> [txt=Version] <span class="badge">[version]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]"> [txt=Download] <span class="badge">[download_count]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_size]"> [txt=File Size] <span class="badge">[file_size]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_count]"> [txt=File Count] <span class="badge">[file_count]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:create_date]"> [txt=Create Date] <span class="badge">[create_date]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:update_date]"> [txt=Last Updated] <span class="badge">[update_date]</span> </li> </ul> </div> <div class="col-md-7"> <h1 class="mt-0">[title]</h1> [description] <h3>Attached Files</h3> [file_list] <div class="wel"> [tags] </div> </div> </div>Hi, on the website https://www.rollcover.it/ we use the shortcode
[wpdm_all_packages template="link-template-default-icon" categories="gestione-qualita" colheads="CERTIFICAZIONE|DOWNLOAD" cols="title|download_link"]
on various pages, but after updating to version 7.3.1, the tables no longer appear.
How can we fix this?
Thank you
Hi – we have been using links on a menu to display categories, but since the update to 7.0 (and after), these links are no longer working.
An example of the link is: https://wptest.wprnd.net/downloads-index/?wpdmc=awards
This link used to list just the downloads in the “awards” category – but not it just redirects to a page with all downloads listed.
Can you tell me how to alter these links so they continue to work w/ the upgrade? Or what we need to change them to?
Tks
I’m using the following code (in an array) to provide the download link of each file in a package:
<a href="<?php echo WPDMPP()->customerDownloadURL( $package_id, $index ); ?>"><?php echo esc_html( $file_name ); ?></a>It used to work on the free version but after installing the Pro version (7.3.1), it stopped working, what am I doing wrong?
I also would like to show the version of each file in the package.
- Disable the Download Manager Addons for Elementor plugin and use a shortcode instead. This is the shortcode. [wpdm_packages categories=”annual-reports” include_children=”1″ orderby=”date” order=”DESC” items_per_page=”12″ cols=”2″ colspad=”2″ colsphone=”1″ toolbar=”0″ paging=”1″ async=”0″ template=”link-template-default-wdc”]