Hello,
I have tested to import file in your site.
It is working perfectly.
The csv file is here and the package download link is here.
So what will you do to import all the files
You will download that sample.csv I have just sent. Then you will edit the titles and descriptions accordingly and check the csv headers.
Before importing csv, you need to keep all pdf files those will be imported in download-manager-files directory. If those are added in that directory, then you just need to add file names below files header of csv. if you want to add multiple file, file names are separated by commas and keep them within double quote.
Preview images should be kept in uploads directory to avoid any confusions. Then just add the jpg files names there. If you check that csv I sent, you will get it where and how I added that.
You don’t need to edit other headers of csv if not needed. You may kept it as it is there. Just copy rows and add the necessary details. Try to avoid any '
or any special characters in titles or description. It may conflict.
Let me know if you need further assistance.
Regards
Tanvir
When the captcha link opens the popup it isn’t centered on the screen and you have to click the download button 2 times before the file actually downloads. This only seems to happen when on an iPhone though… could you please help?
Sorry I don’t understand how fixing the problem.
Two years ago I already created a template… called “olympia_template” in my case.
The hyperlinks were then hidden. Now they are back.
I copy below the html content of this template :
<div class=”row”>
<div class=”col-md-12″>
<div class=”card mb-3 p-3 hide_empty [hide_empty:featured_image]”>[featured_image]</div>
</div>
<div class=”col-md-5″>
<div class=”wpdm-button-area mb-3 p-3 card”>
[download_link]
</div>
<ul class=”list-group ml-0 mb-2″>
<li class=”list-group-item d-flex justify-content-between align-items-center [hide_empty:version]”>
[txt=Version]
<span class=”badge”>[version]</span>
<li class=”list-group-item d-flex justify-content-between align-items-center [hide_empty:file_size]”>
[txt=File Size]
<span class=”badge”>[file_size]</span>
<li class=”list-group-item d-flex justify-content-between align-items-center [hide_empty:update_date]”>
[txt=Last Updated]
<span class=”badge”>[update_date]</span>
</div>
</div>
Thank you. Looking forward to figuring this out!
If it’s helpful to know I got 8 emails about this package having an invalid link today – https://literacylearn.com/download/snowball-alphabet-word-building-printables/
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Hi again. We are still experiencing an issue here… I’m getting emails every day from people who are getting an invalid link. Just a few moments ago, the problem happened on this package: https://literacylearn.com/download/open-closed-syllable-gingerbread-house/
I’ve been asking to send you screenshots so you can see the error – is that possible? I really need to figure this out asap.
Hi Nayeem,
I have managed to solve my original issues now, but thank you.
I do have some other questions though:
– Is is it possible to edit the modal form at all? Ideally I would like to style it differently and change where the ‘forgot your password’ link directs to.
– For the main download button on a template, is it possible to change it’s behaviour and style? I tried to add code to the template but it just kind of merged with the button style created in the User Interface.
Hi, I am following the instructions here: https://www.wpdownloadmanager.com/doc/bulk-import/
I have uploaded my PDFs to a directory in the Uploads folder. When I select that folder in the Import/Export screen by clicking its radio button, nothing happens. There is no list of files to select for import and nothing else to click to populate that list.
What I see on my screen is a little different than the screenshot from your doc page linked above and attached here with markup. The directory path field and Browse button underneath the Dir List are not on my screen.
I’ve tried re-adding the plugin, and there is no change. Am I doing something wrong or is this a bug?
This is the image from the support doc page with marks indicating the fields missing from my WPD Pro Import screen (there is also no list of files in the right column):

Hi again – the “Invalid Link” error is happening again, this time via email lock on this package. https://literacylearn.com/download/vc-v-camel-words-list/ I haven’t cleared the site cache yet – I’m hoping you can take a look at this asap. Thank you so much.
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Hi, thanks for getting back to me. The error comes up when clicking the download link in the email and the download button on the package. It’s a popup that I believe has the the WPDM logo. The login credentials haven’t changed since earlier in this thread. Thanks for your help!
Hi again, I tried this. However today I am still receiving emails from our readers that they’re getting ‘Invalid Link’ messages. I tested it myself just a few minutes ago, and I got the same invalid link message when I tried to download via email. I have to keep manually clearing the entire site cache in order to get this to resolve. Were you able to look at the suggestion from BigScoots? I’d really like to keep using the plugin but this is causing me to lose a lot of our readers and customers. For every complaint I get, I have to assume many more simply leave my site and don’t return.. it’s really bad UX. Would appreciate any help you can give me.
Hello
I have already sent a question about this some months ago, but after having renewed my license, the problem occurred again.
So this is he problem : I have a dozen of downloadable files on my WP site. But below each page, there are automatics navigation hyperlinks to with to an other downloadable file. This is a feature I want to delete, in order to get some privacy. I don’t want a user to see other downloadable files, if I send him one unique URL.
Can you please help me to fix that ? it worked during some months… but the problem is back again.
Thanks in advance.
Hello,
I have just checked it. Please make sure the app is created and activated properly from here and it is working as I see the below worning.

For facebook, I found that no app is created and linked from Downloads > Settings > Social Settings
. That is the reason it is not working too.
Regards
Tanvir
Hi, we have a problem with the link template. We want to change the code to show an icon instead of the text Download with a link to a popup window, but the code doesnt work. This is the code.
<div class=”link-template-default card mb-2″>
<div class=”card-body”>
<div class=”media”>
<div class=”mr-3 img-48″>[icon]</div>
<div class=”media-body”>
<h3 class=”package-title”>[page_link]</h3>
<div class=”text-muted text-small”><i class=”fas fa-copy”></i> [file_count] [txt=file(s)] <i class=”fas fa-hdd ml-3″></i> [file_size]</div>
</div>
<div class=”ml-3″>

</div>
</div>
</div>
</div>
Hi, I have the following issue with the WPDM plugin and its Advanced Access Control extension. The plugin is supposed to manage access to downloadable files. However, I’ll provide an example that, in my opinion, has security issues. For instance, I have two users, user1 and user2. I also have file1. For file1, only user1 is granted permission to download it (configured using the Advanced Access Control – settings Members). When I log in as user1, the system appears to be fine, and I can see and download file1 (the download link looks something like https://www.domain.tld/?wpdmdl=idfile&refresh=uniqid). However, when I log in as user2, who is not supposed to have access to file1, I can still see file1 in file list. The good thing is that there is no “Download” button. However, if I manually enter the download link in the browser while logged in as user2 (https://www.domain.tld/?wpdmdl=idfile&refresh=uniqid), the file gets downloaded. Why, user2 has no access. Why is it that user2 can download file1 when they shouldn’t have access? I see this as a security issue and a fundamental flaw in the Advanced Access Control plugin. The link even works without the refresh variable, just with the id (https://www.domain.tld/?wpdmdl=idfile). This would allow any user with access to their files to download files of all other users. How to address this issue? Is it a configuration problem, or is the plugin designed incorrectly?
Hello,
Thanks for contacting us.
1. To update templates of wpdm directory addon ,
Please follow:

For advanced search left, the templates are located in ../src/templates/filter/views
2. You should add category
paramter there then category slug. Example: [wpdm_archive_filter items_per_page=”10″ template=”default” cols=3 category="category-slug"]
3.It is possible with wpdm pro. Please make sure you have activated download manager pro in your site. Latest version is 6.4.2
4. You just need to add link template id in the parameter in the shortcode.Example: template="image_hover"
Regards
Tanvir
Hello Holger,
Thank you for writing to us.
To achieve your referred requirements you have to modify the related link template by following this instruction: https://www.wpdownloadmanager.com/doc/template-files/.
In the related template file, please use the [download_url]
template tag which should enable the direct download instead of going to the single files and opening in a new tab as well.
For example code; <a href="[download_ur]" target="_blank" rel="noopener">Download Now!</a>
You may check our documentation for more details: https://www.wpdownloadmanager.com/doc/templates/template-tags/.
With Regards
As I checked now, download is working fine. For about the link sent to email, you set the expiration time 3 mins only.
After 3 mins they are going to expire.
https://prnt.sc/nce9Hcn03hEo
I’ve activated auto-clean cache option to keep the session table clean. So, the issue should be resolved now.
Also, Your can configure a cron job from your hosting control panel using the url in privacy page for reliable cron execution.
Hello,
When adding a file to a new package, through the WPDM Downloads > All Packages > New Package screen, it seems to add the file to the WP MEdia Library, where the direct File URL can be accessed by anyone if entered into a browser.
Is there a setting where files that are part of a WPDM package are not publically accessible, and only accessible based on the WPDM settings?
I appreciate your time.
Hi again, my site is back up but I’m getting dozens of emails every hour with people getting an “invalid link” error when they try to download the printables. I’ve cleared the cache but now it seems like half of my readers can’t access downloads. Are you able to assist with this?
Sorry for the inconvenience. Can you please try this code in your Link Template,
<a href="[download_url]" data-package='[ID]' class="wpdm-download-link wpdm-download-locked btn btn-primary"> [title] </a>
please check and let me know
Thank you and regards
Thank you for your help!
When I use this code:
<!– WPDM Link Template: Default Template –>
<div class="link-template-default card mb-2">
<div class="card-body">
<div class="media">
<div class="mr-3 img-48">[icon]</div>
<div class="media-body">
<h3 class="package-title">[page_link]</h3>
<div class="text-muted text-small"><i class="fas fa-copy"></i> [file_count] [txt=file(s)] <i class="fas fa-hdd ml-3"></i> [file_size]</div>
</div>
<div class="ml-3">
[download_link]
</div>
</div>
</div>
</div>
everything works.
When I try this code:
<!– WPDM Link Template: Default Template –>
<ul class="nodaljump docs">
<li>
<a href="[download_url]"><i class="red far fa-file"></i>[title]</a>
</li>
</ul>
It loads visually but it doesn’t seem like the JS works.
it just refreshes the page.
Here is the displayed code:
<ul class="nodaljump docs">
<li>
<a href="#"><i class="red far fa-file"></i>Test File Upload</a>
</li>
</ul>
The page you referenced said that shortcode [download_url]
will only work if no lock is applied. I’m using the captcha lock…which is the whole point of for me of using the plugin.