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Hi Shaon – It’s been 3 months – please see the update from Events Calendar Pro. They said they’ve reached out to you a month ago and haven’t heard from you…

From: The Events Calendar Support Team [mailto:support@theeventscalendar.com]
Sent: Friday, January 16, 2015 9:56 PM
To: noreply@eeventscalendar.com
Subject: [The Events Calendar] WPDM and ECP – Conflict and Harmony

Brook wrote:

Thanks. Rusel from the WPDM team reached out this afternoon.
He provided what I need to move forward. These sorts of issues can take a while
to investigate and get to the bottom of. So please do not expect a response and
fix by the next business day, which is what we usually strive for. But I will
keep you updated and let you know what we find. Let me know if you have any
questions in the mean time. Thanks!

– Brook

Post Link: https://theeventscalendar.com/support/forums/topic/wpdm-and-ecp-conflict-and-harmony/#post-933921

A thourough response from Events Calendar Support:

—–Original Message—–
From: The Events Calendar Support Team [mailto:support@theeventscalendar.com]
Sent: Tuesday, February 10, 2015 10:00 AM
To: noreply@eeventscalendar.com
Subject: [The Events Calendar] WPDM and ECP – Conflict and Harmony

Brook wrote:

Thank you so much for your patience. I was able to reproduce a problem some of our users pretty clearly experienced. It only happens with very specific server settings. Here were the options I used (though some variations would still likely produce it):

In wp-config.php I had set WP_DEBUG to true
I had installed the X-Debug Apache module
In PHP.ini I had set html_errors = On

When all of those settings are combined then a problem arises. This can be experienced by going to WPDM and uploading a file. On the upload page there is a large error message about undefinited notices in WPDM. Ignore that. Type in your file info and select a file to upload, hit publish. Once published try to download the file. It will instead download a .txt file called “file_not_found.txt”. If you inspect your post_meta table in the DB, you will see something like this for the ‘__wpdm_files’

a:1:{i:0;s:163:”<br />
<font size=’1′><table class=’xdebug-error xe-notice’ dir=’ltr’ border=’1′ cellspacing=’0′ cellpadding=’1′> <tr><th align=’left’ bgcolor=’#f57900′ colspan=”;}

What’s happening is that something within WPDM is generating a usually harmless PHP notice. You will likely notice these throughout WPDM with the above configuration settings. Ironically though the mere act of showing this notice is causing WPDM to actually glitch. Really changing anyone of the above settings to hide these error messages should fix the problem. Once WPDM has updated their code so that PHP Notices and Warnings are no longer shown, then you coould begin showing error message again if you so choose.

However, I believe that another user and yourself, are experiencing a different error. You are both on WP Engine. However you are both running the Pro version of WPDM. And after diving in that seems to be the most likely explanation of the problem. Unfortunately, I do not have access to that version. I requested it at the outset from WPDM, but they were not able to provide. I will request it again just in case they have changed their mind, but it is completely up to them as to whether or not they will give us a license and they might choose not to.

I have to address one thing though. The WPDM author said to you “The Events Calendar plugin author can do it better & faster.” in reference to one of our SQL queries. That is not quite accurate. When I first started using the plugin I actually thought the same thing. The plugin generates some of the longest queries I had ever seen. But as I dived in and tried to find way to make them faster and simpler, I found none. That was because our lead dev has spent literally months optimizing them and has done an incredible job. This has made the queries longer and harder for a human to read, but for a computer they are easy to understand and all the stuff that at first looks like clutter is actually very purposefully there to help a computer rapidly narrow the search results without lots of thought/computing power. It’s quite brilliant in the end, but it can make one of our queries look not great at a glance.

I really wish I had better news. We have invested a lot of time and money into this investigation. I will double check with WPDM if they are willing to help us bring it to a better conclusion. But, if not then there is nothing more we can do. 🙁

Please let me know if you have any questions. Last time I emailed them they responded within the week. Once I get a response, I will let you know what it is.

Cheers!

– Brook

Post Link: https://theeventscalendar.com/support/forums/topic/wpdm-and-ecp-conflict-and-harmony/#post-941317

I just noticed that one of the main questions in this thread (because it is a problem instead of a feature request) wasn’t answered.

When I started using WPDM, FTP uploading image files to a folder other than the default ‘download-manager-files’ and then using the ‘Bulk Import’ tool to ‘Import Selected Files’, would automatically copy those files to the ‘download-manager-files’ folder and have the proper file format icon linked to them.

At some point after installing a WPDM add-on, that functionality changed. Now when I do that same process, the file format icon gets linked, but the files do not get copied to ‘download-manager-files’ which results in the download link breaking. If I manually move the files into the ‘download-manager-files’ folder via FTP, the download link is fixed, but then the icon link is broken and I have to manually reassign the icon.

Is this ‘normal’ behavior? Is there anything I can do to get the original functionality back (automatically moving files to the proper folder and icon linking them)?

This ‘wpdm-all-packages’ view of the downloadable files is outstanding. It is very nicely done, but after doing some user testing there are some things that could really improve it.

– Download label use the ‘Image Button’ add-on. This works on the Link Template and Details Page, but does not work in ‘wpdm-all-packages’. It would be great if it would, since users typically do not look to the right to see the ‘Download’ text link.

This goes back to the original question – can the ‘wpdm-all-packages’ template be modified?

I’ve also noticed some other behavior with ‘wpdm-all-packages’. When I started using this, if I FTP uploaded image files to a folder other than the default ‘download-manager-files’ and then used the ‘Bulk Import’ tool to ‘Import Selected Files’, those files would automatically get copied to the ‘download-manager-files’ folder and have the proper file format icon linked to them.

At some point after installing a WPDM add-on, that functionality changed. Now when I do that same process, the file format icon gets linked, but the files do not get copied to ‘download-manager-files’ which results in the download link breaking. If I manually move the files into the ‘download-manager-files’ folder via FTP, the download link is fixed, but now the icon link is broken and I have to manually reassign the icon.

Is this ‘normal’ behavior? Is there anything I can do to get the original functionality back?