Are downloads by direct link counted?
Thanks a lot
Hello, I’ve contacted support via email, but I’m not getting an answer, so I’m trying this way instead.
I’ve purchased the Email Lock add-on for Download Manager back in April/May and you helped me with an issue we had with the form not displaying after the first time you submitted it.
After your help, everything went great, and we pushed the site live around June. And it was working just fine until now. We had made an update to WordPress core version and Download Manager (and other plugins in the site) back at the end of November. We updated to WP 4.9.9, and Download Manager to 2.9.84 (from 2.9.71). Email lock add-on did not need any updates (we used to have a custom version that you had given us for it). It seems something got broken with the setup, because our client has contacted saying that he’s getting the Contact Form 7 notification emails sent to the admin user whenever someone downloads a file, but the users are not getting the emails with the files links.
I’ve checked the code, and backend setup, but I could not find anything wrong. Maybe there is an issue between the add-on and the latest version of Download Manager, or between the add-on and WP 4.9.9. I’m afraid we will need some help from you again.
If you want to see the live site, it is located at waypointgroup.org, and here is a downloadable file that displays the form: https://waypointgroup.org/whitepapers/finding-a-voc-solution-thats-just-right/
We had to modify the Form Lock setting for each downloadable file so it would display a link to the file inline instead of sending it via email because we did not get an answer from Support for two weeks.
I had sent support (via email) username and password to login to the site, but they keep telling me that the username and password I have sent does not give admin access. When I login using it, I get access to everything, so not sure what is wrong about it. But I don’t see much help coming from the team so far.
Thank you.
When I activate WordPress download manager pro, all the links in my site get a red underline even the menus https://dev.mrckamouraska.com
How can I avoid this conflict?
Hello,
Please disregard my comment on https://www.wpdownloadmanager.com/support/topic/thumbnail-width/ as I see this was already resolved.
My issue is that I cannot the [thumb_WxH] tag to work in a custom link template for some reason. No matter what I use for the WxH it defaults to the original size of the featured image.
My theme generates the following sizes when I upload an image, but none of the sizes work when I use the tag ( e.g [thumb_150x150] )
150×150
165x
180×180
350x
385x
485x
570x
730x
768x
800x
90×90
95x
How do I determine which thumbnail sizes are available to me?
Thanks!
How can I send some users to download the blocked PDF by email, through a direct link?
This is the link where you can download the pdf:
https://www.foodhubmagazine.com/uscita-1/
Thanks
1. Up until today, I have used the free plugin version to set up a new page.
I have inserted the following shortcode into several dozen pages, referencing the link-template-default which rendered a nice, one-column list of downloads:
[wpdm_category id="tickets-swiss-travel-pass-de" toolbar="0" order_by="field name" order="asc" template="link-template-default"]
2. With the upgrade to the Pro version, the same link template has somehow changed (link-template-default), so all of my pages no longer displayed the same list. Here is one example where it is now showing a panel instead.
3. Since I don’t want to update 60+ pages by changing the shortcode to another link template, I figured out how to go into PHP in order to override the template.
4. For now, I have come up with the following snippet, hoping that it would nicely show my downloads like in the preview window within WP. I have overwritten the link-template-default, but the result looks pretty terrible and I can’t figure out how to make it a list again:
<!– WPDM Link Template: Default Template –>
<div class=”panel panel-default wpdm-link-template link-template-default”>
<div class=”panel-body”>
[thumb_200x100]
<div class=”panel-content”>
<h4 style=”padding-top: 0px;border:0px;margin: 0px;line-height: 1.7″>[title]</h4>
<i class=”fas fa-hdd color-red”></i> [icon]
</div>
</div>
<div class=”panel-footer”>
[download_link]
</div>
</div>
5. Can you give me the correct code snippet which will create a view such as this one of yours?
Thank you in advance!
PS. And how can I add a target=”_blank” to the DOWNLOAD button, so that a new tab opens when someone clicks the button?
We are having a ton of issues with users inputing the correct password and then getting the “This Download Link Has Expired” error. I’ve tried multiple changes to try and fix this and cannot do so. Sometimes the download works, other times it does not.
Please help.
We need to have a password protected download package that easily downloads for everyone. This is why we purchased the Pro version.
Hi,
I have a strange problem on my site: I suddenly cannot upload new files. I can create the package entry and select the file, but when I click on Publish the site hangs and I get a connection lost error. It looks like the file is being uploaded to the download-manager-files directory as I can see it via FTP, but it is not linked to the package entry.
Simon