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Search Results
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Topic: Update Not Showing
I am getting an error whenever I go to Asset Manager. Looks like there is an update so I went to update the plugin. Every time I do, I get “update package not available”. I go to the plugins page to update there and it says that the plugin isn’t available. Is there a way to update that won’t cause me to lose all of my downloads and settings?
In reply to: File List
In reply to: Download Manager Pro does not display featured image
Hi,
Template tag with
[thumb]is working fine. But, custom height and width like [thumb_WxH] is not working. I have seen that you are using an old version of WPDM, can you try to update it to the latest version. You can also follow these steps for updating plugin,1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from the
Downloads > Settings > Licensetab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
In reply to: Custom page / link template disappeared
Hi,
Have you created them from
Downloads > Templatesadmin panel or they were manually created from scratch?In reply to: Thumnail: issue with transparent bg image
Hello, we have two problems.
Before we had the problem when the item included a few links to download. When the customer click on the menu with the list of the downloads a webpage is stuck. And customer had to refresh the browser. Anyway he can not download the purchased item.
Ok, your support recommended change from Bootstrap 4 to Bootstrap 3. Good, seems it worked and all was fine before we get another problem.
We had this problem – https://www.wpdownloadmanager.com/support/topic/not-display-items-in-purchase-menu/
Ok, support change from Bootstrap 3 to Bootstrap 4 and now we have first problem again.Can you help us to fix the problem with 1 problem? or it can be solution to fix both problems?
Best
FredHi there, yes, responsive is not the problem, if you just make the browser small or use a normal mobile browser.
You have to go to the facebook app (on the smartphone), then try to download something inside of the facebook app (and its own IN-APP browser). Shared Links are opened in an own browser e.g. facebook or other apps. You can only check it directly in those apps, not with a testing tool for responsiveness.Please have a look at that, because this is a very urgent issue, as you can not make advertisements via social media, if the downloads not working within social networks when using the apps.
thanks
In reply to: Account Purchases list broken
So is it not possible to use Bootstrap3 ? as I really prefer how all the fonts and buttons looks. When you switch to Bootstrap4 the text on the Downloads-FreeAsset tabl for all of the packages overlapping the thumbnail image, that is the reason I disabled it.
We are having issues getting our larger files to download in Safari and Firefox. We have disabled CDN (WPEngine) and cleared WP Engine plugin cache. Updated all plugin add ons to the latest. Tested different PHP versions to see if that was the problem (currently on 7.4).
The downloads are having “network connection lost” errors and we spoke with the host to try and fix it but nothing has worked so far. We increased WP memory and we ruled out it was not Max execution time issue because it pretty much immediately stops downloading.
Any help would be greatly appreciated.
We are using a combination of WPDM Pro, FileCart and Form Lock Addon.
If you try to download something from the website which is opened in the in app browser, you get https://www.dropbox.com/s/58g1zexlkqe61mj/Fehler_Download%20mobil-1.jpg?dl=0 those errors or the website doesn’t even load and you get a “Please check you internet connection” error.
Any Idea how to solve it?
The worst solution would be, to disable all downloads on mobile – but how does that work?
Thanks and best regards
Topic: Pre Sale Question
Hi All!
I asked the question below on April 22nd and I haven’t gotten any email from the support. So maybe someone can help me with this:Our client has several PDF files that are going to be sold. We want to setup a recurring subscription plan for the customers so they can get a limited number of downloads per day for a month or 2 weeks or whatever and this subscription can be cancelled/downgraded/upgraded. We’ll be using PayPal or Stripe for our Payment Gateway. We would also like to have categories and sub categories for each of the PDF file as well related/linked files. Additionally, it would be awesome if admin could track & analyze everything on site.
Do you offer something like this? If yes, can you tell me which page or packages/add-ons are available? And if there are any bundles?Email Lock is great, however, it is nice to have capabilities to capture more information from users with a form and have that response be sent to marketing departments etc.
The Form lock is ok, however, it does not prevent email spoofing like email lock. I would like the Form lock to be able to send out the unlock link to the users email just like the email lock. Only after the user clicks the link in email will they get the download unlocked.
I would also like Form locks to work properly so that they can be triggered for every additional download. Currently the setting “Show form everytime” does not seem to work properly. After the first form submission, all subsequent downloads are unlocked already without additional forms required?
Thanks,
JasonIn reply to: How to create direct download link
In reply to: Invalid licensed keys
Hi,
Are the keys are ok, or maybe some cache issue also can be payment/renew the order issue. if it is the payment-related issue, please contact
support@wpdownloadmanager.com. I hope you shall get help.You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from the
Downloads > Settings > Licensetab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
Hi!
I am building a grid of downloads using a featured image and title / download link.
My shortcode is…
[wpdm_category id="brochures" title="Brochures & Flooring Guides" template="5eb2d25e265b5" order_by="title" order="asc" cols=3 colspad=2 colsphone=1 download_link=1]My custom template is…
<div class="knowledge-base-download"><a href="[download_url]">[thumb_200x200] <b><a href="[download_url]" class="knowledge-base-download-heading" style="text-decoration: none;">[title]</b></div>Two problems…
- The first element after the wpdm_category shortcode is affected by this code. It looks like it’s throwing everything into a strange column layout, so I’m guessing it’s something to do with the columns.
- Second, less critical problem, is that the title doesn’t appear. Any obvious issues? I don’t mind adding this manually, but while I’m here 🙂
Any ideas or fixes would be massively appreciated.
Thanks so much in advance!
In reply to: How to upgrade from 4.9.3 to 5.0.5
Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from the
Downloads > Settings > Licensetab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
In reply to: Download Manager plugin update error
Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from the
Downloads > Settings > Licensetab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
Dear WPDM Support,
1. Could you help me please. I have the WPDM Pro plugin and I need a little help with the customisation of the My Dashboard area. In the My Dashboard area, I have a hyperlink in the left sidebar call My Downloads. I would like to change the My Download link to go to a specific URL (https://mywebsite.com/document-library/).
Is there a setting for this task, or is this a custom function.php code. If it is custom function.php code, could you please provide it as I don’t know how to code PHP.
2. Again, in the My Dashboard area, there is a link called Download History. When I click this, it then gives me a list of the files that I have downloaded. When I click a downloaded link, it takes me to a WordPress Post when the download button. Is it possible to omit that step? Is it possible to download the file directly from the Download History list?
Is there a setting for this task, or is this a custom function.php code. If it is custom function.php code, could you please provide it as I don’t know how to code PHP.
Thank you for your time.
In reply to: Can’t update WPDM Cart
Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from the
Downloads > Settings > Licensetab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
In reply to: How to create direct download link
Hi Nayeem! Thanks for your super fast response! 🙂
I suppose that this wpdm_direct_link code should be used instead my [download_link] parameter on link template, isn´t it?
[wpdm_direct_link id="Package ID" target="_blank" label="Download Me!" class="css class names" eid="element-id"]
But, in this case, what should i put on “id” parameter? I want to show a file directory as you can see on my private link.
[wpdm_category id="liga-golf," cols="1" toolbar=0 item_per_page=10 template="5ea99dbc8be8b"]
This is the code that i´m using to show my template on that test page. There is any way to use direct downloads with “wpdm_category” code?
On another project, i used your plugin and it let me do that using a “wpdm-all-packages” code like that:
[wpdm-all-packages items_per_page="20" categories="golf-documentos" jstable=1 order_by="field_name" order="ASC/DESC" cols="title|download_link" colheads="Título|Descarga"]
But i have no way to replicate it now. On that project i was using an older an free version of your plugin. Right now i´m using your Pro latest version.
As you can see, i have a little mess, this is the first time with your pro version, i hope to solve it soon 🙂
Thanks again!
In reply to: Upgrade from 4.98 to Update to 5.0.5 issue
Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from the
Downloads > Settings > Licensetab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
In reply to: Filebase Conversion
Hi,
wp_downloads is not a download manager table, download manager packages are custom post type and stores in posts table. Please check from Admin Menu Downloads, if you are seeing all of your downloads there.Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from the
Downloads > Settings > Licensetab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
That is very weird
Where did it say that the version was 1.1 (and previously that the add-on was not installed)?
If I look at wp-admin->Downloads->Settings->Updates->Free Add-ons, “Download Manager REST API” is listed as version 1.2.0 and with the status “Updated”
I can also find it under wp-admin->Downloads->Add-Ons (also 1.2.0)We also tried to manually update wpdm. It was 5.0.5 and would not update to 5.0.8 through WordPress. To do so, our main technician said he had to “manually download 5.0.5, rename and deactivate the existing 5.0.5 version, upload 5.0.8 and re-validate the license”.
Considering the conflicting statuses of the version and the fact that we have not been able to update to the newest versions of the REST API nor WPDM through WordPress, could there perhaps be an issue with our installation that causes all these problems?
Topic: Filebase Conversion
