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Please see the data table here – Download button doesn’t appear to non-logged in users and it’s good because I want only logged in users to download the file. However, when the user click on the file name on the left side, it goes to file details page which is allowing the users to download the file without logging in. How to solve this issue? Please help. Thank you.
Hi
I’ve just noticed that all of my dowlonad links have stopped working. Where they used to point correctly to the downloads, I now just get dummy (#) links. I’ve just uploaded some new documents and get the same error. I updated to the latest version of the plugin earleir today.
Any help gratefully received.
All the best
Jez
Hi
All the previously working download buttons are broken in google chrome in a large professional site I manage. This happened after the latest update that I installed this morning. This is very urgent, as downloads are a major part of my clients site.
The download buttons still work in Microsoft edgeFor example, you can see the issue here – https://governance4fe.co.uk/knowledge-bank/challenge-support/
THIS IS VERY URGENT!! PLEASE ROLL BACK TO THE PREVIOUSLY WORKING VERSION!!
Hi,
Is there a simple way to add a product to a client’s account without having the client going through the steps of buying it?
I want to migrate my client list from an external digital download delivery system and manage everything from my own website. But I already have 300+ clients who have collectively bought 1000+ products. Once the client have registered on the website, is there a way for me to easily ad the products they already purchased so that they can have access to downloads and updates right from they account page?
Ideally I would like to import the clients + their purchases from CSV. Is that possible?
Thanks,
I have created a clone of the default link extended template and added some css, no changes to any of the code.
The categories display shows my downloads and all the info correctly but when I click on the download button for any of the downloads, it doesn’t actually download the file, instead the link is only for a #, so the button doesn’t do anything. I checked the code and it is correct:<div><strong>[download_link_extended]</strong></div>so why isnt it downloading the file that is uploaded to each of the packages?
Hi, I’ve installed the WordPress Download Manager plugin with the Advanced Access Control add-on. I’ve seen that to show the packages shared with a particular user we use the [wpdm_my_downloads login=1] shortcode.
But I have a problem. I use it but it doesn’t show. Am I doing something wrong? I leave a picture of what’s going on.
Thank you very much for your attention 🙂

Is it possible to “Link” downloads together, like a related products feature. I have one file available in 3 formats, so I would like to display all three format download buttons on one download page.
A month ago all downloads were working. In the past two weeks, three out of twelve downloads do not have complete download links.
A functioning link looks like https://irch.com/subscription-downloads/#pkg_7749_5ef23f1762790
The problem links look like https://irch.com/subscription-downloads/#
The downloads were using the FTP function. I relocated the FTP downloads to the public_html/wp-content/uploads/download-manager-files directory.
I recreated a download page for a problem download and the incomplete download link condition continues.Please let me know if additional information is needed. Thank you and I appreciate your help with this.
Gary Brown
Topic: Lock Options Not Working
We have WP Download installed with the Mailchimp add on. We want users to have to enter their name and email address before they are redirected to the download link and have their info added to our Mailchimp list. Unfortunatley, when the user clicks the download link, a new tab opens and the page refreshes and no email popup is presented.
Some info about our test page:
1) It is located here https://birlacarbon.staging.wpengine.com/technical-research-papers/
2) Our downloads are located in the accordions
3) In order to make the accordions work, we were instructed to disable Bootstrap in another support ticket
4) All of the “Download” links point to external links. No documents are stored on our server.
5) The document we have applied the Mailchimp lock to is located in Carbon Black Fundamentals > Lock Options Test Document
6) When the lock options are disabled, this document download link currently redirects to the Google homepage with no issue.
7) When any lock option is applied, the document download link opens a new page and refreshes with no lock option.
8) We found this support article that indicates a similar problem and are wondering if it’s the same issue https://www.wpdownloadmanager.com/support/topic/password-lock-dont-work-any-more/Please let me know what we can do to get this working as expected.
Thanks!