My website uses Elementor with the WPDM widget. The website was put on hold for a few months and today I went to review and was shocked to see that all of the pages with downloads using the widget are not displaying any of the downloads. All references to the widget have been removed from the Elementor editor for every page that had it. It’s bizarre! My site does have auto update enabled, so I’m not sure if an update broke something. Unfortunately, I only have 30 days of backups, and I restored to the earliest and the issue persists.
Download Manager is on version 6.0
Elementor 3.4.6
I also have Elementor Pro 3.6.0 installed
Any help appreciated, else I have a lot of rework to do!
Hi,
We are using a directory to display our wpdm downloads for certain categories on this page:https://gspairport.com/rfps/
The issue is, when the page is updated, it loses the categories setting on WPDM.
Secondly, we can only add categories if there is an active published download assigned to that category. This seems to be a new bug as it was working just fine previously.
Since we have bid documents that are published only for a certain time period, we unpublish them after they close. If there is no wpdm download post assigned to a category, its removing it from our directory categories. This means each time we want to put a new wpdm download up, we need to go to our RFP page listed above after the post is published and add the category to the wpdm directory. This is using the elementor add-on.
To resolve this, we need to be able to add empty categories and allow them to stay saved.
Hi there,
We have a website that has over 75GB of downloads in the /uploads/download-manager-files/ directory. Is there are a way to clear our the old/outdates files?
We tried removing all of the files from this folder (except for .htaccess) and the functionality stopped working (customers were navigating to wp-admin instead of their front-end pages).
Any help with this is appreciated.
Thanks,
Marek
Hi –
(This is a multi-site install) Since the update all password protected downloads no longer function on any of our sub-sites. Even when we create a new package with a password, nothing happens. I’ve cleared server cache and WPDM > Settings > Cache and it made no difference. I’ve also saved the License setting again, still no difference. People are unable to get downloads needed for our business.
Please help.
I would like to upload mp4 videos for download on my site. When I create a package and use the Video Player page template, I get an error on the front end: “No video with supported format and MIME type found” where the video preview should be. I cannot find any settings in the plugin that would allow me to specify/allow certain video formats.
If I use the download button from either the package post or the video category archive page, the video downloads just fine so it obviously exists but it’s just not previewing properly.
What could be the issue here?