Hello web907,
Hope you are well. And really sorry for your inconvenience. Please simply click the Save Settings again for the license key option from Downloads > Settings > License and then please update the plugin from the wp-admin > plugins panel. For saving settings again for the license key option from Downloads > Settings > License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
Thank you and regards
Hello Albert,
Sorry for your some inconvenience. I shall check the feature you are trying to achieve click the direct download link and it automatically removes the X amount of credit from their balance and downloads product, can you please point on this where you will provide this direct download link? please let me know
Thank you and regards
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Hi Nayeem, thanks for your quick response.
What we are trying to do is add an additional download button to the default link-template. This link would be to a form on another part of the website and would not be a download. However we don’t need that link on every download listing, but only on certain downloads.
We have both ACF and the WPDM – Advanced Custom Fields installed and activated. I have created a field group which allows me to add a link to each download page. So if that link field has been filled out we would like to display the button and link the button to the link in the custom field. But if the link is not filled out, we do not display the button.
thanks
Ken
Not sure why you marked this as resolved.
It isn’t.
Changing the CSS made it worse. There was a lot of the user dashboards parts missing.
See attached on missing items.
There were a few more things that need to change.
1) AVATOR profile image placeholder needs to removed, there is nowhere someone can upload one in their dashboard. It is pointless.
2) When customers buy credit package, it doesn’t show up under their “Purchases” in the dashboard. Why? Is that for only products that were purchased from dollar price on product and purchased that way? If so, I need that removed too. All my products are ONLY credit based, not money.
Download History Section
1) Where do I change the words on the header of that table? I don’t want them called “Package Name”
2) The “Download Time” isn’t accurately reporting day and time. And it is 24hour time instead of 12 hour time. I don’t need IP field either.
3) Is it only last 5 downloads? Can it be all download history?
https://drive.google.com/file/d/1RlHd_CzobeQcPhhSfKK7nDHWb_Rx92MP/view?usp=sharing
Hello, is there a way to automatically compress a .jpg file to a .zip file?
Alternatively open the download .jpg in a new tab?
Hello cosmin,
Now exporting as XML is working properly. I have adjusted Downloads > Settings > Upload Settings > Allowed file types for all file type by * option. please check now.
Thank you and regards
Hello @stopframemedia,
Sorry for this inconvenience.
I think you have just bought the wpdm and addons and at the first time you have to upload required plugins manually to your website. Addons menu is a very recent feature with the latest few versions. It may not allow the first installation.
However, I hope you can update wpdm and addons from Downloads > Settings > Updates
If you can’t update it directry from WordPress dashboard, Please update from here.
Let me know please if it works properly. Sometimes hosting permission doesn’t allow installation directly from website.
Thanks
Hello Chris,
Hope you are well.
Yes, it is possible to make a download list with custom icons.
You can use this shortcode:
[wpdm_all_packages] – List all downloads in tabular format in a page
There is a parameter to use in the shortcode:
thumb: Optional, if you don't use this parameter, the table will show package icon, if you use thumb=1, it will show the feature image thumbnail instead of the icon
I hope it will help you.
Thanks
Still investigating this. Another issue is that when we upgrade from V2.5.1 to V3.4.6 the users we’ve created are still there, but longer recognized, so no access to the downloads is given for any.
The user are still show their user/member classifications.
The subscribers in the new plugin version appear to be there, but when we go in to manage no information is there.
I have added a multiple user roles plugin to allow us to assign multiple roles to a single user. When we activate Pro Members V3.4.6 the options for assignment change.
It’s a really big issue for us. The old plugin causes a critical error, and the new version is not functioning properly.
Thanks again – Graham
Hi there,
I have updated the plugin to the latest free version(kept the old version as backup zip file in the plugin directory) and it seems all downloads are present. Here’s the reference screenshot.
However, your subscription is over that’s why the download plugin button is not present in the dashboard link I have shared before.
Regards
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Dear Nayeem,
Thnx for your quick response. In parallel I found out that using [WPDM_..] shortcode at the action buttons caused the problem. After replacing the shortcode by a copy of the download link, the downloads are executed properly.
Kind regards,
Jacqueline.
Hello,
We require some additional info like
Which PRO version you were using before?
Which older free version is showing all downloads?
Thanks.
Hello,
hope you are doing well.
– When a new User registered they can download 2 Files. But in the settings stand 1 Files per day. See Images.
– In the Stats stand that the User “guest” had download over 4000 Files. Who is this User? The User does not exists.
– For User I use the Plugin wp-members. Can I despense this Plugin and use yours? Can I transfer all User in your Plugin.
Thanks a lot.
Hi, I think I have used the Pro version before.
Yes with the older version, I could see all the downloads there.
Let me know the next steps please.
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I did the way you said, site is not breaking now. But all the downloads/packages are gone.
Hello Nicolas,
Hope you are well. Welcome to our forum. For installing the WPDM PRO version, you can check this doc,
Installation
And For query #2, updating to pro, you don’t need to set up all your downloads again, Free and PRO download packages will remain the same. I hope you have understood.
Thank you and regards
I downloaded a version from your website, when I replaced it with the current one, all the downloads were gone, like none was visible. I had restored the site for the same reason. What do I do?
Is there any way of having the form lock work so once one has been filled out, all downloads are available without filling in the forms again?
Rather than once per session per package – once per session all packages?
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