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We have the Membership Pro plugin setup, and we are having an issues with subscribers not saving to subscription plans – sometimes, but not all the time. And we can’t work out why this is only intermittent either.
This is whate we do:
1. Add a subscriber user in WordPress
2. Click on Manage Subscriptions next to the users name in the Users list
3. Check the boxes for the Subscription Plans that we want them to be subscribed to, and click on the Save Changes button
4. Go to the list of Subscription Plans under Membership, click on a plan, and the user/subscriber has not been added to the subscriber count, and if we login is that user/subscriber, they do not have access to the downloads that they should be able to access.
5. If we then go back into the Manage Subscriptions option in the Users list, uncheck the Subscription Plans to cancel them, and save changes, then go back in and add them to the same Subscription plans again and save changes, then the changes “stick” and we can see the the Subscription Plan subscriber count increases correctly, and logging in as that user/subscriber will show that they have access to the intended downloads allocated to the Subscription Plan.This doesn’t happen every time we add a subscriber and allocate them to a subscription plan or plans… just sometimes, which is very frustrating, as we never know when it’s worked or not, and have to keep checking each one.
Can you please investigate and see how we can resolve this issues?
ThanksHallo,
since the last update, no downloads seem to be possible. When i add a new file (or go to the download page of old files) and click on “Download” a new tab opens with the page saying Secure Connection Failed. I already tried and deleted the cache of the plugin and changed the setting of Temporary Storage Managment to “Store in Database” (this setting seems not to be possible to save, it always switches back to “File”)
What else could be the problem?
Thanks for any help!Hi,
We are using a directory to display our wpdm downloads for certain categories on this page:https://gspairport.com/rfps/The issue is, when the page is updated, it loses the categories setting on WPDM.
Secondly, we can only add categories if there is an active published download assigned to that category. This seems to be a new bug as it was working just fine previously.
Since we have bid documents that are published only for a certain time period, we unpublish them after they close. If there is no wpdm download post assigned to a category, its removing it from our directory categories. This means each time we want to put a new wpdm download up, we need to go to our RFP page listed above after the post is published and add the category to the wpdm directory. This is using the elementor add-on.
To resolve this, we need to be able to add empty categories and allow them to stay saved.
Hello,
I have two questions:
Can I sort a list of downloads (currently using the shortcode for tags) by custom fields? I have used your plugin to to add OS values (Windows, iOS, etc) to downloads and I would like for users to be able to select their OS and be presented with a filtered list.
Also, when I use reCAPTCHA it works well but the download begins right after they solve the reCAPTCHA. Instead, we would like them to click the download or at least leave a note “if your download does not automatically start please click the download button.”
Thank you,
Tim
Topic: How to clear old download
Hi there,
We have a website that has over 75GB of downloads in the /uploads/download-manager-files/ directory. Is there are a way to clear our the old/outdates files?
We tried removing all of the files from this folder (except for .htaccess) and the functionality stopped working (customers were navigating to wp-admin instead of their front-end pages).
Any help with this is appreciated.
Thanks,
MarekHello,
I recently updated and all of my downloads that require an email address entry to unlock never proceed to the download.Apologies if I have missed something really obvious but I am tearing my hair out trying to do this.
Ok, so I played around with the categories and link templates and couldn’t find a way to add the category title or anything else on the category page (example). Link templates are literally just for the download links and these pages don’t seem to be affected by the Archive page settings. So I created individual pages for the categories and embedded the category shortcodes (example). Works beautifully, or it did until I got asked to put a breadcrumb on the package files to improve navigation.
The breadcrumb think is a mystery in itself. Ended up going for a plugin that lets me put it on the sidebar widget. Looks awful but I can’t figure out any other way to do it (PLEASE let me know if there’s a better way, the ones on the WPDM site are perfect)
The second issue is that the breadcrumb picks up the category rather than the category pages I created individually and I can’t see a way to change that. And also the mid level /downloads page that doesn’t mean anything.
So, 2 questions
– How do I format the category page?
– What is the best way to do breadcrumbs with this plugin?
Thanks very much in advance
Hi,
I got some issue with wpdm_category short code : downloads set as ‘private” are not listed, even if the user is allowed to access them.
However, they all are displayed by https://sitename/download-category/slug/ .
Any ‘hidden’ parameter ?Thanks for any help
RenéTopic: Show Single Files in Package
I am using wpdm_get_package() to display a package details, but individual files in a package are downloading as “permission-denied.txt” when using <?php echo WPDM()->package->fileList->table($ID); ?>.
All packages are set to use global settings and they are set to allow single file downloads.
Any ideas?

