Hello,
Thanks for contacting us.
Let me know please if you have added license key from Downloads > Settings > License
Generally this problem occurs if license is not set.
Regards
Tanvir
Hi Nayeem
I tried it just now using a fresh browser and the same problem persists. It downloads an empty file called “download-manager-files”. This only happened when we upgraded to the latest version of Download Manager, and only affects new files uploaded to the website. The first step is for you to reproduce the error yourself using the credentials supplied yesterday, and then suggest a fix. There are dozens of other plugins with which Download Manager has coexisted for years, so why should they be a problem now?
Please let me know how you get on – I do need this fixed today.
Thanks
Lawrence
We have set a limit of three downloads per day for all standard users on our website, but many of them receive four downloads. Can you please help me figure out why they receive additional downloads before the restriction occurs?
Hello Raffaella,
Thanks for contacting WPDM Support Forum.
Could you please share the related url of your website to check the issue properly?
Also please tell me if you have used Gutenberg or Elementor to create that related category filter? I think you have used “All Downloads Table” of WPDM Gutenberg addon. Please confirm me.
If possible please also share temporary admin access of your website in a private reply so that we can look the issue closely.
Regards
Tanvir
Hello Jahanur Miah,
WPDM generally doesn’t hamper the page loading effect. However, you can also check the options from the WPDM settings, from the Downloads > Settings > Privacy section. please check.
Thank you and regards
Yes, the last version breaks the display of files. All our downloads are now either not visible or not downloadable.
Please fix!
This new option, Basic, Accessibly setting:
“When user is not allowed to download:”
– Only block downloads
– Hide everything
Is bugged.
I tried that option, but it still directly downloads the piece…doesn’t seem to be properly working. But, I don’t want to do this sitewide anyway…just for a few certain resources. Is there any way to just get the link to the PDF so I can use something like the Page Links To plugin to have those resources open directly to the PDF in a new tab just like a PDF would from the media gallery in WP.
Hello Beth Garst,
Hope you are well. For allow access, dropzone settings, you may check this option from Downloads > Settings > Basic > DropZone Settings as I image attached,
please check and let me know
Thank you and regards
Hello,
Yesterday I bought your plugin. I thought (by reading the description of the functionalities) that the paid version would be able to do a simple task as this one:
-I have an automatic backup system for a few websites on server A.
-The backup files are saved in the user-folder-1, user-folder-2 etc. on server B.
-I’ve created on server B the corresponding users for each of the websites running on server A.
-I’ve installed your plugin and created the download packs (without attaching files, using just the folder view option that shoud get the folder content dinamically, right?) for each user on server B.
No selling is involved.
Users are allowed only to download.
Question: Is there a way/shortcode to assign each download (and folder) to his user? I tried but did not find anything similar among the functionalities of the plugin I paid for.
ADDENDA: the “Download” button for the whole zipped package does not work (wordpress critical error).
Thank you.
Regards,
Radu
Hello,
Thanks for contacting WPDM support center.
It is currently not possible as we don’t have any related available shortcode parameter.
[wpdm_all_packages] – List all downloads in tabular format in a page
However, It will require customization. if you need to add this feature, you can use our customization service here
Regards.
Tanvir
I have been using this Add-on !
But every time I create new Downloads, I have to do Update All in Settings for Page Template again!
I want it to be my own Page Template: every time I create a new Download
Hello,
I am not quite sure, had not yet update the download manager on the new server
(at least as far as I remember), but all other plugins, have no problem with the updates.
One question, if I overwrite the plugin with the new version (so reinstall), will then not all laboriously created downloads and data overwritten or deleted.
mori*
Thank you Nayeem.
Ok, i guess we will need the PRO version to maintain the required functionality on this site.
Before proceeding with the order of a license, we need to know:
– With PRO (Single domains) can we use it in test environments? We have: localhost, dev, preprod, production.
– Are we sure that by installing the PRO the pre-existing downloads will remain? If not, do you provide support for any database alignments?
Please let me know
Thanks
Hi, how do I adjust this so that it is all the way to the other end and without that white space?
image: https://ibb.co/FYFnQWd
<div class="card mb-4">
<div class="row no-gutters">
<div class="col-md-5">
<a href="[page_url]"><?php wpdm_thumb($ID, [500, 500], true, ['class' ► 'rounded-left']) ?></a>
</div>
<div class="col-md-7">
<div class="card-body p-0">
<div class="list-group list-group-flush">
<div class="list-group-item d-flex justify-content-between align-items-center">
<h3 class="card-title">[page_link]</h3>
</div>
<div class="list-group-item d-flex justify-content-between align-items-center">
File Size <span class="badge">[file_size]</span>
</div>
<div class="list-group-item d-flex justify-content-between align-items-center">
Downloads <span class="badge">[download_count]</span>
</div>
<div class="list-group-item d-flex justify-content-between align-items-center">
Updated On <span class="badge">[update_date]</span>
</div>
</div>
</div>
</div>
</div>
</div>
We are also using Restrict Content Pro – and all our downloads are only available to registered AND approved members. We do that manually in the admin area of WordPress. Every user gehts a membership level called “members”. Only with this it is possible to gain access to the downloads.
I will try to check the plugin “problem” tonight when hopefully nobody is online.
What makes me wonder is that it works on most of the downloads and on some not. I have not found any differences between the download packages.
This reply has been marked as private.
Hello,
Thank you for writing to us.
You can use the [wpdm_category] shortcode.
Please check our official documentation for more details: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/
Regards
Hello Genki Nakanowatari,
I have just adjusted settings from Downloads > Settings > Upload Settings > Allowed file types to upload empty to *. please check.
Thank you and regards
Hi All, when I go to the download button, only the URL of the file appears there. PDFs and docs are not displayed – only zip files work.
I moved the website earlier and linked it to a new domain. Everything works fine except for this problem.
I am trying to upload a CSV that will update some settings for all my downloads. It will not upload, it just stays stuck on 1%. But, I also need to turn on the email notification for every download. I did purchase the notifications add-on but cannot find a setting to make email notifications a default. Is there a way to turn this on for my downloads aside from entering every download and activating notifications one by one?
Im using DM Pro with Amazon S3 addon. Im using sync function to upload old files to amazon but now, any file that originally contained a space is being double encoded as %2520 which is breaking the download link.
In admin, under Attached Files, I see the link as file%20name%20etc.pdf but when I click download on the frontend, the url is showing up as file%2520name%2520etc.pdf and i get an xml error screen that shows
NoSuchKey
<key>downloads/wp-content/uploads/download-manager-files/file%20name%20etc.pdf</key>
going forward, i can ensure that there are no spaces in filenames but i have thousands of old files that need to be fixed.
solution?
Hello,
Thanks for contacting WPDM Support forum.
I have just checked all the links and downloads.
Haven’t found any related issues in category thumbnails and the download button. It seems all working properly.
Let me know please if you are still facing any issues. You can also record screen about the issue using tool like this to understand better.
Thanks
Tanvir
Hello,
Glad to see you again. Here all the answers listed:
1. You can change fonts from Downloads > Settings > User Interface For further changes you may need to add custom CSS in custom theme.
2. You can change from Downloads > Settings > User Interface to change colors
3. If featured image is higher in resolution, it will already fit the full card. You can check the example page I added the shortcode <a
href=”https://staging.mmpeacemonitor.org/resources/” rel=”noopener” target=”_blank”>here.
4. It can be done by modifying link template codes and adding custom CSS there.
5. Top filter bar design can’t be change with the shortcode, however, you can remove that using toolbar=0 parameter in shortcode.
6. To show update date you have to use template tag [update_date] in the link template. More details about template tags can be found <a
href=”https://www.wpdownloadmanager.com/doc/templates/template-tags/” rel=”noopener” target=”_blank”>here
7. This can be done by adding custom CSS to the link template. There is a place is provided for adding custom CSS.
Thanks
This reply has been marked as private.
This reply has been marked as private.
