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Search Results
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Hi @grupporapullino,
Hope you are well. And sorry for the inconvenience. We have released the latest version of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us.
ThanksIn reply to: Page Template Issue
Hello @ericbjohnson,
Hope you are well. And sorry for the inconvenience. We have released the latest version of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, don’t forget to share the related page/file/package URL with us.
With RegardsIn reply to: Package Links are bugy in v 6.02
Hello @emilio,
Hope you are well. And sorry for the inconvenience. We have released the latest version of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here,
. I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
ThanksHi,
Hope you are well. please make sure that WPDM and its related all other add-ons are up-to-date. For now, please download and update your add-on from here. I hope it will resolve your issue. If the problem persists and doesn’t work, please, give your temporary wp-admin login details and related URL a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Best RegardsHello @bpw1133,
Hope you are well. And sorry for the inconvenience. We have released an updated version of the main plugin and add-ons. For making updates, please make sure that all other WPDM related add-ons are up-to-date as well and on the latest version with WPDM PRO plugin. For now, please again download and update your add-on from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases. I hope it will help you. If this doesn’t help you in resolving the issue, please share your issue-related page/package URL, and please give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello @tony-cmm,
Hope you are well. and welcome to our forum. You can search our forum from this page, https://www.wpdownloadmanager.com/support. And are you using this add-on, https://www.wpdownloadmanager.com/download/download-manager-addons-for-elementor/. please elaborate on your issue. For elaborating issue, you can share the related URL or screenshots too
Thank you and regards
In reply to: My whole website has broken due to plugin issue
Hi @csciences,
Hope you are well and Sorry for the inconvenience. Can please share your site URL too, and we have released an updated version. For making updates, please make sure that all other WPDM related add-ons are up-to-date as well and on the latest version with WPDM PRO plugin. For now, please again download and update your add-on from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases. I hope it will help you. if this doesn’t work, please let me know, I shall assist you to solve the problem
Thank you and regards
Hi!
We use WPDM for different types of downloads with different lock options. The downloads with a password lock are still working. But all downloads without a password lock stopped working (probably with the last WPDM update).
If I add no lock option to the download, nothing happens clicking on the download button. If I manually copy the download URL from the button HTML code and paste it in a new browser tab, this works.
If I add a captcha lock to the download, the popup appears including the capctha. After the capctha is successfulyl filled out, an ajax request is triggered, but it returns the HTML of the home page instead of a download. The WPDM popup shows the message “undefined” below the captcha field.How can we fix this?
Thanks,
MarcHope you are well. and sorry for some late. I have tried importing CSV file from my testing site. I have checked that, it is giving `403 Forbidden warning here,
https://wpdmpro.w3eden.com/download/recommendations-for-rtqc-procedures/
It can be caused for conflict between other plugins, you can also deactivate or activate other plugins for checking,
The two most likely causes of the 403 Forbidden Error on WordPress are:
Corrupt
.htaccessfile
Incorrect file permissions
It’s also possible that you’re seeing the error because of an issue with a plugin that you’re using at your site. In this article, we’ll show you how to troubleshoot all of these potential issues.403 Forbidden Error Variations
Like many otherHTTPstatus codes, there are a lot of different variations for how this error code presents itself.Here are some common variations that you might come across:
“Forbidden – You don’t have permission to access / on this server”
“403 – Forbidden: Access is denied”
“Error 403 – Forbidden”
“403 – Forbidden Error – You are not allowed to access this address”
“403 Forbidden – nginx”
“HTTP Error 403 – Forbidden – You do not have permission to access the document or program you requested”
“403 Forbidden – Access to this resource on the server is denied”
“403. That’s an error. Your client does not have permission to get URL / from this server”
“You are not authorized to view this page”
“It appears you don’t have permission to access this page.”
If you’re on an Nginx server, it will look like this below. Basically, if you see any mention of “forbidden” or “not allowed to access”, you’re probably dealing with a 403 Forbidden error.For more details you can check this article too, https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/
please check those issues, or you may contact with hosting service provider for the resolution if those don’t help you. please let me know and if you have any further queries
thank you and regards
In reply to: Problem sync WPDM with OneDrive
Hello @rvsilva,
Could you please provide more details about the issue you are experiencing? Also let me know what have you added as the redirect url?
If possible please give temporary admin access and Client ID and Client Secret in a private reply.Then I could be able to help you quickly
Thanks
Hello,
Please update WPDM tov3.2.04and Elementor add-onv1.0.7, it will work fine now.
You can share the screencast/movie through a google drive link.
If, still the problem exists then please, give your temporary wp-admin login details and URL in a private reply for checking the issue.
Thanks.We’re using the Add-on Gutenberg Blocks by WordPress Download Manager (v. 2.0.8) with WPDM (v. 3.2.02) and get some problems.
The Plugin can’t find the wpdmpro posts with it’s own endpoint ‘search-package’.
In the backend the block is shown, but it always shows ‘Select a package.’ In the block settings the list of wpdmpro-posts is empty.
I can call the endpoint direct in the URL and get all posts listed (396 at the moment), but the call in index.js is never triggered.
In developer tools I can see the call to ‘link-templates’, but not to ‘search-package’.
Is there a solution?Regards
OliverSir for AdSense I will show you the report after few days. for the old version and the new version.
and yes my all addons are updated.
another problem sir when I shared any package URL on Facebook and then trying to download the file. so during downloading it shows first my hosting path and then download. I mean now my file’s path is not safe and anyone can copy my direct links. it is a very critical problem sir.
In reply to: Modal login option for download url?
Hello @pixielation,
Sorry to hear about the issue.
Could you please elaborate the issue and send me relevant url to show the issue? also details about the modifications you did.If possible please share admin access of your website in a private reply.
However we have different addons for related purposes. You can check those:
Form Lock – Ask users to fill a form to get access to download
Thanks
In reply to: How to get Base URL
Hi @gmop-unite-com,
Here showing HTTP error
403, there may have confliction between other plugins, you can also deactivate or activate other plugins for checking,The two most likely causes of the 403 Forbidden Error on WordPress are:
Corrupt
.htaccessfile
Incorrect file permissions
It’s also possible that you’re seeing the error because of an issue with a plugin that you’re using at your site. In this article, we’ll show you how to troubleshoot all of these potential issues.403Forbidden Error Variations
Like many otherHTTPstatus codes, there are a lot of different variations for how this error code presents itself.Here are some common variations that you might come across:
“Forbidden – You don’t have permission to access / on this server”
“403 – Forbidden: Access is denied”
“Error 403 – Forbidden”
“403 – Forbidden Error – You are not allowed to access this address”
“403 Forbidden – nginx”
“HTTP Error 403 – Forbidden – You do not have permission to access the document or program you requested”
“403 Forbidden – Access to this resource on the server is denied”
“403. That’s an error. Your client does not have permission to get URL / from this server”
“You are not authorized to view this page”
“It appears you don’t have permission to access this page.”
If you’re on an Nginx server, it will look like this below. Basically, if you see any mention of “forbidden” or “not allowed to access”, you’re probably dealing with a 403 Forbidden error.please check those issues, or you may contact with hosting service provider for the resolution
thank you and regards
In reply to: How to get Base URL
Hi,
Another question.
‘-Category’ is added to the URL of the category page, like below:
/download-category/category-slug/URL Structure Settings’WPDM Category URL Base’ is ‘downloads’
I want to display at the URL below:
/downloads/category-slug/Please tell me how to fix it.
Thanks and regards,
PUHello @bpw1133,
I have just checked your website. Everything is fine as it should be.
Unfortunately, Frontend author does not have the ability to create tag option yet. Author needs to select the admin created tags and categories from the frontend. Admin can make tags from this url of your staging website.
However you can show any custom input fields to frontend author using this addon:
Do you have any other issues? Just let me know.
Hello,
if you add packages without attached files to categories, then it will be ignored. There should not be other reasons for it.
In a private reply, it would be better if you provided a relevant URL and administrator access, if possible, to check further.
Thanks
Hello,
Why do WPDM extensions have all the broken icon links?
Everything works fine, for now, but I already have doubts as to whether I have it properly installed.https://exafer.es/wp-content/uploads/2021/06/WPDM.png
estas son dos urls de los iconos rotos:
1- https://www.wpdownloadmanager.com/wp-content/uploads/wpdm-cache/Download-Manager-Addons-for-Elementor-200×200.png
2- https://www.wpdownloadmanager.com/wp-content/uploads/wpdm-cache/Gutenberg-Blocks-for-WordPress-Download-Manager-200×200.png
3- …Thanks, and regards
nico@sanka.esHi,
after renewing our license and updating the Download manager to latest 5.4.1, the WPDM Achive Page addon is impossible to update (in fact the update has deleted the old version). The update button in the settings/updates section gives a “Success” message, but nothing is installed in reality.
On the webserver logs I can see these error when I launch the addon install/update:
[21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: title in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168 [21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: url in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168 [21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: nonce in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168 [21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: plugin in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168 [21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: api in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168 [21-Jun-2021 11:49:55 UTC] PHP Notice: Trying to access array offset on value of type bool in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 172 [21-Jun-2021 11:49:55 UTC] PHP Notice: Trying to access array offset on value of type bool in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 173Please advise, as right now our whole download page is not working anymore
Thanks in advance
In reply to: URL Structure cannot be saved
Hi Humayon,
Thank you for your prompt response. I have already given you the access here (same topic), second reply: https://www.wpdownloadmanager.com/support/topic/url-structure-cannot-be-saved/#post-155456
Screenshot: https://wencelworldwide.d.pr/Zsio4FHere is what I have installed on site: https://wencelworldwide.d.pr/Biw2C6
I don’t really have a lot of plugins installed. It’s only WP Download Manager Addons and plugins.
Please let me know if you need anything else.
Thanks!
Topic: Download is not working
Hi, I am using the download pro plugin. At the moment I cannot upload any files as the maximum upload is 32MB. When I try to upload the file by adding URL this doesn’t work either. How can I upload our software package from Dropbox? Thank you for your help.
Hello @ladygagahistory,
Hope you are well.
Make sure that you are using the latest version of theWPDM Default Valuesadd-on.
If, still the problem exists then please share your temporary admin login info and related file/packages/page URL in a private reply so that we can debug and give you a better solution about it.
Thank youTopic: Problem with “Insert URL”
Hello,
We have 2 problems:1- The first one by insert URL!
When we need to add a new package and need to add a link by “Insert URL” the link does not appear in the page, so We couldn’t see the link in case we want to edit or delete the link.2- The second is:
We have got “You are not allowed to download.”
What should we do to activate the download?What do you think?
Thank you
In reply to: want to add download_link through database
