Hello @martaop,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. The latest version comes with lots of cool features and stability as well.
If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello @chanieuniversalnyc-com,
Hope you are well. And sorry for the inconvenience. According to the latest update of WPDM, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hi @welswebmaster,
Hope you are well.
Can you please let us know which shortcode you are using?
Also, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, please share the related page/file/package URL with us where the issue exists.
Meantime make sure that you are using the valid shortcode with its parameter from the below link.
WPDM Directory Add-on
Thank You
Hello @tsungyu,
Sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update the WPDM Extended Short-codes to the latest version which is right now 3.0.1. Hopefully, your problem will be solved.
If, still the problem exists then please share the related page/file/package URL where the problem exists?
Thank You
Hello @mfirwana,
Hope you are well. Have you tried these options? please let me know
In additton it may need to add some changes for the task. Please also share related url of the packages/pages that you want to hide.
Thank you and regards
Hi @nidorn65,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share front-end user login credentials as well.
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello @bbp1963,
Hope you are well.
Make sure that you are using the latest version of the WPDM Pro and Private Message add-on.
If still, the problem exists then will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank You
hi there
We are seeing the following issues with the message body:
1. An image which has broken URL but called “Card Image Cap” appears inside a div called “card” – not sure what its purpose is, but sometimes this is repeated 6 or more times below the message body. Can this be hidden/removed?
2. The system is adding random links to random words in the message that the user did not add. How can this be suppressed?
https://brilliantbritishproducers.uk/wp-content/uploads/2021/08/Screenshot-2021-08-24-at-10.52.39.png
thanks
Hi,
It looks like parse_url function is not working properly in your server, please give me temporary wp-admin login info to check your issue in detail. However, we also added an exception handler there for that next update. So, nothing to worry about :).
Hi @justonecookbook,
Hope you are well.
Will you please share the related page/file/package URL with us where the issue exists?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, make sure that you are using the latest update of WPDM PRO and its related add-ons as well.
Thank You
Hello @mperia,
Sorry for the inconvenience.
On which email address you have sent the email?
Please, provide us with your temporary wp-admin login details and site URL here in a private reply for checking the issue.
With Regards
This reply has been marked as private.
Hello @tectic,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank you
Hi Humayon,
All of my add-ons were updated before I opened this ticket.
I am having this problem on all of my packages but here is a URL for reference: https://www.thatswhatchesaid.net/free-rainbow-svg-files/
Also, my categories are not pulling up either as this page is supposed to pull a category and display and you can see it is blank: https://www.thatswhatchesaid.net/printable-downloads/
I will send login information as well as password for the password-protected page so you can see what I am talking about in the next comment.
Thanks
Hello @chesayscheryl,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you
Hi,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, there is no HTTP ERROR 500 error showing on the above-mentioned page.
If I am wrong then will please you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hi @yumaworks,
Sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the other WPDM related add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You
Hello @hudi-webcart,
You just need to follow this:
1. Copy page-templates directory from /plugins/download-manager/src/package/views directory to your active theme directory.
2. Make a new directory as download-manager on your active theme directory.
3. Now remove all files from {active-theme}/download-mamager/page-templates except the template files you need to update.
4. Update template file(s) in {active-theme}/download-manager/page-templates directory as per your need. As you need to add open in a new tab you have to add this <a href="[download_url]" target="_blank">[link_label]</a>
Let me know please if you still find any issues.
Thanks
Hello @fscedfu,
Hope you are well.
In our inspection, we found that you are using an older version of the WPDM Pro.
We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download the WPDM Pro from here.
I hope it will work fine then. If it doesn’t work, please share the related page/file/package URL with us where the issue exists.
Thank you
Hello @leadoptimize,
Hope you are well. And sorry for the inconvenience.
The update section sometimes fails due to auth error or server file permission issue
However, We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you
Hello @markstr8,
Hope you are doing great.
Please try after disabling this option first. Also, make sure that you are using the latest version of WPDM and WordPress PDF Viewer add-on 2.1.0.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you
Hello
Hope you are well.
Since your using the latest version of the add-on. So, please use the updated shortcode from the add-on page.
Archivio test
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you
Thank you for your explain.
When I tested it . It does not work.
Please see my video.
https://www.youtube.com/watch?v=huCO7RfTfTI
The code that I added is:
a href=”[download_url]”> Download nnn</a
What do you advise?
Thank you.
Regards
-
This reply was modified 4 years, 1 month ago by
Pierre Gergi.
Hi @indigohosted,
Make sure you are using the valid/updated shortcode from the below link.
WPDM Directory Add-on
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you
Hello @rafaelviana,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists because in our test Elementor is working fine.
It helps me to quickly figure out the issue and squash it immediately.
Thank you
