Search Results for 'Add Url'

Hi there,

Hope you are well. And sorry for the inconvenience. We have released the latest version 6.1.0 of the WPDM PRO plugin and add-ons.

According to the latest update of WPDM PRO, you also need to update the other add-ons as well.

Please update them, or you can download them from here.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Hello @supportagiledigest-com,

Greetings for the day!

Hope you are well. And sorry for the inconvenience.

We have released the latest version 6.1.0 of the WPDM PRO plugin and add-ons.

According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Hello,

Hope you are well. And sorry for the inconvenience.

We have released the latest version 6.1.0 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello @keneastwood,

Hope you are well. And sorry for the inconvenience.

First of all please make sure that the WPDM and WPDM Directory Add-on both are in the latest version.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello ,

Sorry to hear about the issue.
You can change wpdm styles from Downloads > Settings > User Interface option.
You can also test our free addon wpdm page template. Using that you will be able to select page templates from theme for wpdm packages.

WPDM Page Templates

If you think the issue still persists, please share the related page/file/package URL with us with more details.
please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello @m-corsi,
Greetings for the day!
According to the latest update 6.0.9 of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Regards

Hi,

I have checked from General settings that your WordPress address (URL) Site address (URL) are not same, so sometimes causing page redirecting issue. can you please check it and if possible make them same

Thank you and regards

Hello @diadoraz10,

Sorry to hear about the issue.
Please also update all related addons of WPDM if you are using.
If the problem still occurs, Could you please share the related page/file/package URL with us?
Please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello @agisinc,
Greetings for the.
We have released the latest version 6.0.9 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with test user login credentials as well in a private reply for checking.
Also, please share the related page/file/package URL with us where the issue exists.
However, please keep empty the Allow Acess section if you use the Select Members section.
Regards

Hello @twomuch,
Sorry for this inconvenience.

Initially it sounds like the URL found via WPPM stripe Webhook Endpoints you’ve added to Stripe via https://dashboard.stripe.com/account/webhooks may possibly not match this screen from your Stripe settings exactly.

Also Deleting and re-adding the webhook secret key may work.

So in this case, I would suggest you to recheck and re-adding the settings for both stripe and WPPM to fix the issue.
Thanks

Hi,
Download URLs like .../?wpdmdl=3221 are not usually crawlable and noindex, nofollow is only set for download contents. For now, no settings option is available for that. However, we shall add an option to control this feature in the next update.

Hello @kylie-messierstemconnector-com,

Greetings for the day!

According to the latest update of WPDM PRO, you also need to update the other add-ons specially WPDM - Form Lock as well. Please update WPDM - Form Lock, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.

Regards

Hello @noomia,

Hope you are well. If you have already created a package. Then you will also be able to upload/attach files for that package. If you have kept just the file name you should keep the files in wp-content/uploads/download-manager-files dir too. And for local files, you will not be able to attach files from the local PC drive directly.

After applying the previous codes, The JSON response looks like the following example:

{
      "id": 6488,
      "title": "The Alchemist",
      "slug": "the-alchemist",
      "description": "The Alchemist follows the journey of an Andalusian shepherd boy named Santiago.",
      "excerpt": "The Alchemist is a novel by Brazilian author Paulo Coelho.",
      "author": 1,
      "status": "publish",
      "parent": 0,
      "tags": [
          "novel",
          "paulo-coelho"
      ],
      "categories": [
          16
      ],
      "thumbnail": "https://example.com/wp-content/uploads/2019/01/the-alchemist.jpg",
      "additional_previews": [
          "https://example.com/wp-content/uploads/2019/03/the-alchemist-cover.jpg",
          "https://example.com/wp-content/uploads/2019/03/the-alchemist-map.jpg"
      ],
      "version": "3.0.0",
      "link_label": "Download",
      "quota": 0,
      "download_limit_per_user": "100",
      "view_count": 80,
      "download_count": 14,
      "package_size": "811.84 KB",
      "access": [
          "guest",
          "subscriber",
          "administrator"
      ],
      "user_access": [
          "admin"
      ],
      "individual_file_download": "1",
      "cache_zip": "-1",
      "template": "link-template-calltoaction1",
      "page_template": "page-template-1col-flat",
      "files": {
          "1": "The Alchemist.pdf"
      },
      "fileinfo": {
          "1": {
              "title": "The Alchemist",
              "password": "",
              "license_price": {
                  "statdard": "",
                  "extended": "",
                  "unlimited": ""
              },
              "price": ""
          }
      },
      "package_dir": "",
      "publish_date": "2019-04-01 12:00 am",
      "expire_date": "2019-08-31 12:00 am",
      "terms_lock": "1",
      "terms_title": "Agree to terms",
      "terms_conditions": "You can't redistribute without prior authorization.",
      "terms_check_label": "Checkbox Label",
      "password_lock": "1",
      "password": "[123][456]",
      "password_usage_limit": "2",
      "linkedin_lock": "1",
      "linkedin_message": "LinkedIn Share Lock message",
      "linkedin_url": "https://www.wpdownloadmanager.com/",
      "tweet_lock": "1",
      "tweet_message": "Custom tweet message",
      "twitterfollow_lock": "1",
      "twitter_handle": "Shahriar",
      "facebooklike_lock": "1",
      "facebook_like": "",
      "email_lock": "1",
      "email_lock_title": "Subscribe To Download",
      "email_lock_msg": "",
      "email_lock_idl": "0",
      "icon": "https://example.com/wp-content/plugins/download-manager/assets/file-type-icons/arrow.png",

      "base_price": "12.00",
      "sales_price": "10.00",
      "sales_price_expire": "2019-08-31 12:00 am",
      "pay_as_you_want": "0",
      "license": {
          "statdard": {
              "active": "1"
          },
          "extended": {
              "price": "22",
              "active": "1"
          },
          "unlimited": {
              "price": "32",
              "active": "1"
          }
      },
      "discount": {
          "subscriber": "10",
          "contributor": "20",
          "author": "30",
          "editor": "40",
          "administrator": "50"
      },
      "enable_license": "1",
      "enable_license_key": "1",
      "free_downloads": [
              "/Applications/XAMPP/wpdm/wp-content/uploads/2019/04/The-Alchemist-free-sample.pdf"
          ],
      "meta_input":{
        "meta_key" : "Hello"
      }    
  }

Thank you and regards

Hi @alistairgd,
Good day to you.
Please remove the sidebar from Appearance> Widgets or you can change the page template layout by using the below add-on.
You can follow this as a reference.

WPDM Page Templates

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Looking forward to hearing from you!

Hi @sterling,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.9 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello,
Thank you for contacting the support forum.
Are you using the WPDM Directory add-on and [wpdm_archive_filter items_per_page="10" template="default" cols=1] shortocde?

WPDM Directory Add-on

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Regards

Hello,
Sorry for the inconvenience.
Archive one is named as WPDM Directory Add-on.
Also, please don’t use the WPDM – TinyMce Button add-on as we are going to remove it ASAP. Because everyone is tending to use Gutenberg and WordPress is also recommending to use it.
However, if you cooperate with us by providing your admin login credentials and related page/package URL then we will set up the shortcode for you. Maybe you are inserting the shortcode wrong that’s why it’s not working.
Please, copy and use the exact shortcode from the add-on page or let us do it for you.

WPDM Directory Add-on

Regards

Hi @poppydesignstudio,
Sorry for the inconvenience.
In that case, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
It will be very cooperative if you share your order ID and associated email address as well.
Thank You

Hello @nydunes,
Hope you are well. And sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the Advanced Access Control add-on as well. Please update it, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you