Tahasin

We will review it again and provide you with an update by Sunday.
Regards

I have check if switching the theme resolves the issue, as the current theme might be blocking the modal login from appearing.

Okay, I am checking.

Are you using a redirect parameter in your user_login short-code?

It appears to be a conflict, as everything is working smoothly on our end.

Okay, we’re proceeding without disabling the plugins and will update you shortly. Thank you for your patience.

If it’s alright with you, I would like to check by temporarily deactivating all plugins for debugging purposes.

We’re reviewing the situation again to see if we can find a solution on our end.

If you find my assistance helpful, I would be grateful if you could leave a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post. Your support means a lot and truly inspires us!

Thank you! 🤗

Hello, Gayle

I hope you are doing well and thanks for reaching out.

You can easily reset/clear your stats data from here: Settings > Privacy > Cache & Stats , screenshot

Please check

If you want, you can disable watermark feature for users who have front end access by following this

Your requirements need heavy customization. If you’d like, we can customize it for you. Please send a customization request here: https://www.wpdownloadmanager.com/download/custom-upgrade-service/”

The problem is occurring due to a conflict between the Avada theme and Download Manager. If you try switching the theme, the filter will work properly.

I have forwarded the message to our development team. You will receive a response shortly. Thank you for your patience.

Hello,

Are you trying to add a watermark by default to all files, whether they are new or existing? Please check and let me know.

Regards

We’re looking into the issue and will provide you with an update shortly.

Please share wp-login credentials in a privare reply to check the issue.

Hello, Larry

I hope this message finds you well and thanks for reaching out.

Could you kindly confirm if this issue started occurring after the recent update, or if it’s related to version 6.6.1? Please check and let me know.

Regards

Hello, Lee

I hope this message finds you well.

Please share wp-login credentials in a private reply to check the issue.

Regards

Thank you for your understanding. Please assure your client that there’s no need to worry. I will keep you updated once the new release is available. Rest assured, we won’t close this issue until it’s resolved.

Best Regards
Tahasin

Hello, Antonio

I hope this message finds you well.

First and foremost, I sincerely apologize for the confusion regarding the issue with the “My Downloads” section. Typically, premium packages (like paid files) do not appear in the “My Downloads” section by default. However, we can make this possible for you, which is why we have requested your login credentials to make the necessary changes on your behalf.

If you’re uncomfortable providing your WordPress login credentials. You can simply wait for an upcoming update that we are releasing specifically for premium packages, which will be available soon.

Thank you for your understanding and patience.
Regards

Have you updated the file cart to v1.6?

Hello, Marco

Your payment method has been changed. Kindly check.