Tahasin

It’s working fine from our side.

Kindly follow this steps, deactivate all plugins temporarily except WPDM and see if that solves the problem.
Then, activate the plugins one by one to see which plugin is causing the problem.

If the problem still persists, kindly share the login credentials in a private reply.

Regards

Hello, Bianca

I hope this message finds you in good health and thanks for contacting us.

For now, you can’t use password protection for an individual file.
– First of all, you have to enable password protection for the whole package.
– Then, you can use a different password for that particular file you want to protect.

Password for the whole package, screenshot
Password for the package you want to protect, screenshot

Thank you for your understanding.

Regards

New information has come to light that, this feature will be available in the next update

Thank you

Hello, Lorangeo

I hope this message finds you well, and thanks for writing to us.

For now, you can check the upload history via dropzone from User Dashboard; here is the screenshot

Regards

Hello, Mahdi

I hope this message finds you well and thanks for contacting us.

Yes, you are right. To obtain those template you have to import them from here Downloads > Templates , here is the screenshot

Regards

Glad to hear that 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Thank you

Hello, Mark

I hope this message finds you in a good health and sorry for the inconvenience.

Could you please share related URL to this issue and WP-login credential in a private reply to check the issue thoroughly.

Regards

Welcome

Hello

I hope this message finds you well, and thanks for contacting us.

Are you referring to the email lock feature?
If yes, you can check the Email Lock feature from here
This feature is available in WPDM Pro.The user needs to provide an email before downloading. You can set the wait-for-approval option too, like this

Kindly check and let me know.

Regards

Within this week, you will get the update and yes, it will fix the problem.

Hello, Dave

I hope this message finds you well and sorry for the inconvenience.

Could you please check, if you are using the correct license key in your Downloads > Settings > License option and save settings again. Then try again to update. It should work then.

Kindly check and let me know.

Regards