Tahasin

It’s working fine from our end. Please share wp-login credentials to check it from your end.

Please give me a moment to check this CSV in our testing setup. I’ll get back to you shortly.

Are you importing packages via Google Drive or using a CSV file? If you’re using a CSV file for bulk import, please share the link so we can assist you better.

Regards

Kindly share wp-login credentials to check the issue thoroughly.

Hello, lazarous sinkololwe

I hope you are doing well, and sorry for the inconvenience.

Could you please share the order ID to check the issue?

Regards

Hello, Valeria

I hope you are doing well, and thanks for reaching out.

Unfortunately, I am unable to see the images you have shared. Please share related URL or screenshots(using this tool). ) in a private reply.

Please check and let me know.

Regards

Hello, Adam

I hope this message finds you well.

We have successfully disabled auto-renewal for these orders.

Regards

Hello, Larry

I hope you are doing well and thanks for reaching out.

Are you referring to the process of making the download manager strings translatable? Please let me know if I’m misunderstanding.

Regards

Hello, German Zhyvotnikov

I hope this message finds you well and we are working on it to fix the issue.

Please open a separate ticket so we can assist you promptly in solving the problem.

Regards

Hello, Michael

I hope you are doing well and thanks for reaching out.

We have identified this issue and are working to resolve it as soon as possible.

Thanks for your patience.

Hello, Francesco

Good news! We’ve successfully fixed the issue, and an update will be available within this week.

Thanks for your patience.

Hello, Webmaster

I hope you are doing well, and sorry for the inconvenience.

Please share wp-login credentials in a private reply to check the issue thoroughly.

Regards

The issue has been resolved. Please check and let me know.

Regards

Icons are appearing properly, please check and let me know.

Regards

We have fixed the issue, kindly check.

Regards

Hello, Asad

I hope you are doing well, and thanks for reaching out.

Could you please share the related URL and wp-login credentials in a private reply so I can check the issue? Additionally, could you explain a bit more about the link parameter you are referring to?

Regards

Thanks for sharing the credentials. I have forwarded it to our dev team and will give you an update within tomorrow.

Thanks for your patience.

Thanks for sharing the order ID. We are currently reviewing the issue and will provide you with an update shortly.

Thanks for your patience.

Hello, Maciej Margas

I hope you are doing well and sorry for the inconvenience.

Could you please share the order id to check the issue?

Regards

Hello, Jeff

I hope you are doing well and thanks for reaching out.

You can change the submit text using this filter in your theme’s functions.php file.

add_filter('wpdm_email_lock_form_button_label', 'change_email_lock_submit_button_label', 10, 2);

function change_email_lock_submit_button_label($form_button_label, $package) {
 
        $form_button_label = 'send';
	return $form_button_label;
   
}

Hello, Will

We’ve reviewed the issue and found that you’re currently using an older version of the Download Limit add-on. To resolve this, please update the plugin to the latest version. Additionally, we recommend updating the Download Manager plugin as well.

If the issue still remains after updating the plugin, kindly let us no.

Regards

I’ve reviewed the issue once again, and it turns out that the image gallery template is attempting to generate a thumbnail for the image/PDF files, which is causing the PDF icon to be blocked. To resolve this, a small code customization is needed.

or

You can either use or customize the Single Column, Image Top, Extended page template—it should work perfectly for your needs.

Please check and let me know.

Regards

Hello,

We will be updating the default value for the watermark add-on.
Currently, the file size is being displayed for each individual file within a package. You can see an example of this link.

For refund related issues please send an order note from this page, here is a screenshot for your help

Please check and let me know.

Regards