I hope you are doing well and thanks for contacting us.
I have created a test package to check and it’s working fine. Kindly try clearing the cache from Downloads > Settings > Privacy > Cache & Statistiques > Clear All Cache and then upload the files again.
I’ve noticed that yesterday’s downloads are being counted towards the download limits, but they aren’t reflected in the statistics. I’ll provide you with an update as soon as I have more information on this.
Unfortunately, the option to replace files is not available in Download Manager Free. However, you can access this feature in Download Manager Pro under the When File Already Exists option.
I have conducted a thorough review, and since you have reset the download limit for that user, it’s a bit challenging for us to identify the issue. To help debug this, could you please ask the user to attempt the download again? It would also be helpful to monitor any downloads from that user to see if the statistics are accurately capturing the downloads.
I hope you are doing well and thanks for reaching out.
Unfortunately, there isn’t an option to set a duration limit for stats. However, you can use the Delete All Stats Data button found in Downloads > Settings > Privacy > Cache & Stats to remove the stats data and ease the pressure on the database.
If a user has both subscriber and Annual Membership Subscription still the reset time will count for Annual Membership role.
What you can do is,
– increase the limit since it’s yearly subscription, so you can set as 200 downloads(for example) per year. If any of your users report you to increase or reset the download limit you can manually reset the limit for that particular user from User page
For Pro membership roles,the download limit reset days are determined by subscription billing date. Since it is an annual subscription, download limit will reset every 365 days.
Unfortunately, you can’t allow users with Annual membership Subscription roles to download 20 files and reset that limit each day. Thank you for your understanding!
