Tahasin

Hello, @Ben

I hope you’re doing well. I apologize for the inconvenience and appreciate your patience.

We are checking the issue and will resolve it as quickly as possible.

Regards

Welcome!!

If my support made things easier for you, leaving a 5-star review [here] would truly make my day.
Your feedback means a lot to us and helps us keep doing what we love! ✨

Thank you!

Sorry for the inconvenience. Please try this link: https://youtu.be/h46gJwjtcV8?si=rNnRvzhAq1e9JFBv

Hello, Antonella

I hope you are doing well and thanks for reaching out.

Please send an order note(with a description) from this page.
Here is the order note tutorial.

Regards

We have disabled auto renewal for your account.

Hello,

I hope you are doing well and thanks for writing to us.

Kindly share the order id in a private reply.

Regards

One important thing, please note that if a file is uploaded through the WordPress Media Library, it will not be protected, as the Media Library is publicly accessible. To ensure your files are secure and protected from direct or unauthorized access, make sure to use the WPDM Upload option.

Hello, Tom

I hope this message finds you well and thanks for reaching out.

You can find all the files inside the uploads folder. wp-content > uploads >download-manager-files

Please check and let me.

Regards