Tahasin

Glad to hear that, you successfully resolved the issue.

Regards

Hello, Adi

Thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

Hello, Patrik

I hope this message finds you well and thanks for reaching out.

Could you let us know whether the GIFs are set as thumbnails/featured images or if they are the main downloadable content? To better assist you, please share the WordPress login credentials and the relevant URL so we can thoroughly investigate the issue.

Regards

Hello, James

I hope you are doing well and thanks for reaching out.

You can achieve this using our Form Lock add-on

Form Lock – Ask users to fill a form to get access to download

Regards

Backup Before Upgrading: Backup the site and check if existing downloads still work after upgrading.

Hello, Chris

I hope you are doing well and thanks for reaching out.
Upgrade Options:
1. If you need Pro features: Purchase/upgrade a new Pro license from W3 Eden and install the latest version.
2. If you only need basic features: Uninstall v4.2.2 and switch to the latest free version (3.3.09).

Please check and let me know.

Regards

Yes, you can move the license to another site. For that, follow the instructions from this page

Update will be available with in this week.

Thanks for sharing the order id. We will cancel your subscription.

I am checking why the roles are not appearing on your end.

I am checking the dashboard page.