Tahasin

Please share wp-login credentials in a privare reply to check the issue.

Hello, Lee

I hope this message finds you well.

Please share wp-login credentials in a private reply to check the issue.

Regards

Hello, Antonio

I hope this message finds you well.

First and foremost, I sincerely apologize for the confusion regarding the issue with the “My Downloads” section. Typically, premium packages (like paid files) do not appear in the “My Downloads” section by default. However, we can make this possible for you, which is why we have requested your login credentials to make the necessary changes on your behalf.

If you’re uncomfortable providing your WordPress login credentials. You can simply wait for an upcoming update that we are releasing specifically for premium packages, which will be available soon.

Thank you for your understanding and patience.
Regards

Hello, Marco

Your payment method has been changed. Kindly check.

Hello, Marco

I hope you are doing well and thanks for reaching out.

Are you trying to change the payment method for license renew purpose? Please check and let me know.

Regards

Hello, Paul

I hope you are doing well and thanks for reaching out.

Please send an order note from here:User Dashboard > Purchases. Here is a video to assist you:https://youtu.be/h46gJwjtcV8

Regards

We are reviewing it again and will provide you with an update shortly.

Yes, you can edit an existing template as well.
If you create a new template and want to apply it to all your packages, you will need to change the template for each package.

If you have the paid version, you can easily create a new link template by navigating to Downloads > Templates. Click on “Create New Link Template” in the top right corner, then paste your code and give your new template a name.

Hello, Ross

I hope you are doing well.

Could you please let me know which email template you would like to customize, or if you would like to change the background color?

Regards

Hello, Rob

I hope you are doing well and thanks for reaching out.

Unfortunately, Download Manager does not have integration with Citrix Sharefile.

Regards

It would be really helpful if you could share a screenshot or video of the page you’re looking to bypass or hide. That way, I can better understand your request and assist you more effectively.

Regards