Tahasin

Problem has been fixed, kindly check.

Hello, I have forwarded the this to our dev team, if any information becomes available I will give you an update here.

We will replicate the same scenario on our testing environment to avoid making changes directly on your live site. If no issues arise during testing, we will then proceed to try changing the theme on your site. This process will be quick, and we will make sure to notify you beforehand.

I have check if switching the theme resolves the issue, as the current theme might be blocking the modal login from appearing.

Are you using a redirect parameter in your user_login short-code?

Okay, we’re proceeding without disabling the plugins and will update you shortly. Thank you for your patience.

We’re reviewing the situation again to see if we can find a solution on our end.

Hello, Gayle

I hope you are doing well and thanks for reaching out.

You can easily reset/clear your stats data from here: Settings > Privacy > Cache & Stats , screenshot

Please check

Your requirements need heavy customization. If you’d like, we can customize it for you. Please send a customization request here: https://www.wpdownloadmanager.com/download/custom-upgrade-service/”

The problem is occurring due to a conflict between the Avada theme and Download Manager. If you try switching the theme, the filter will work properly.

Hello,

Are you trying to add a watermark by default to all files, whether they are new or existing? Please check and let me know.

Regards