Tahasin

Kindly share relate url where the message “You are not allowed to download” is appearing. Also share the wp-login credentials in a private reply to check the issue.

I have demonstrated the process using subscriber,customer as an example, but you can apply this to any user role, such as admin, editor, author, or any custom roles.

Hello, Hardy

Thanks for reaching out.

You can set access level for packages/files from the package settings section. Here is a screenshot for your assistance.

Please check and let me know.

Regards

We have identified the problem and will give you an update shortly. Thanks for your patience.

Regards

Hello, Terry

I hope you are doing well and thanks for reaching out.

Please send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.

Regards

Hello,

I hope this message finds you well and thanks for reaching out.

Please send the wp-login details in a private reply so I can investigate the issue from your end, as the PDF preview add-on is functioning correctly in our setup.

Regards

Hello @Matthew

Kindly create a new ticket outlining the issue so we can promptly address it.

Regards

You can check our Full Access Pack. This package will enable your access to all current and upcoming items on this site.

Advanced Custom Fields requires an annual subscription payment, you have to pay yearly.

I am unable to find the Pro Membership add-on on your site; could you please check?

In the recent update, we improved members download area.

I am marking this ticket as resolved.

Hello, @Anna

Please create a separate ticket detailing the issue, as this will assist us in quickly identifying it.

Regards

I’ve checked that registering via mobile is functioning properly.

– For your first requirement, you can use our Advanced Custom Fields, by using this you can add custom fields in the registration form. When a users submits a register form you can check all details from Users > All Users > view users details section.

– You can find the stats here Downloads > Stats section and also download/export the data as a CSV file.

– For user data extraction, you can easily export them from users section or any third party plugin like Import and Export user data

Kindly update the plugin to v3.9.5 and check if the problem persists.

Welcome!
I’d be truly grateful if you could leave a 5-star review here, if you found my assistance valuable.

I am marking this ticket as resolved.

Kindly share the login credentials to check the issue.

Hello, Marco

I hope you are doing well.

Kindly share the wp-login credentials in a private reply to check the issue.

Regards