Tahasin

Hello, Terry

Thank you for reaching out again. I understand your frustration regarding the delay, and I sincerely apologize for that.
I have forwarded your message to the appropriate authority for further review. You will receive a prompt response regarding your request in the order note section.

Thank you for your patience and understanding.

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials and related URL in a private reply to check the issue.

Regards

Welcome.

Kindly update the pdf-viewer add-on.

I will provide you with an update by tomorrow.

We sincerely apologize for the oversight and for any frustration this has caused. We truly appreciate your patience, and we’re making sure that you receive a response there as soon as possible.

Thank you for bringing this to our attention.

Yes, the problem could be related to the theme.

Thanks for sharing the credentials, we are checking the issue.

Kindly share wp-login credentials in a private reply to check the issue.

Hello, @Jonathon

Kindly send an order note detailing the issue from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Hello, @DanJantzen

Please open a new support ticket describing your issue.

Glad to hear that, the problem has been resolved.

Hello,

Thanks for reaching out.

Please follow these steps below for updating the Plugin for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Please check and let me know.

Regards

If you’d like to turn off auto-renewal, please provide your order ID, and we will disable it for your account.

I have sent your message to the relevant authority, and you will receive a response shortly.I appreciate your patience.

Regards

Hello, @Adam

Thanks for reaching out.

For renewal related issue, please send an order note from this page

Regards

You will get a response there.

Please check the screenshot

For refund related issue, please send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

With the WPDM Default Values add-on, you can apply a page template to all packages simultaneously.https://www.wpdownloadmanager.com/download/wpdm-default-values/

You will receive a prompt response there by tomorrow.