Tahasin

Hello, Protos

I hope you are doing well, and thanks for reaching out.

I am unable to see the screenshot you have shared. Please share a screenshot using this tool, Lightshot, or share the URL where you have placed the archive page shortcode.

Please check and let me know.
Regards

We have identified the issue and provide you with an update shortly.

Thanks for your patience.

Regards

Welcome!!

If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us and inspires us to keep improving. 🙂

Thank you

If a similar issue arises, simply clicking the Reconnect button will reactivate your subscription status from cancelled to active once the renewal payment is made, although our development team is continuing to check for any potential bugs.

Regards

Hello, Cosmic

I hope you are doing well and thanks for reaching out.

Unfortunately, you can’t use the exact template format of wpdm_all_packages in wpdm_category short-code. Some customization may be required to implement it on wpdm_category.

Regards

Hello, Anna

I hope you are doing well and thanks for reaching out.

Kindly share the version of Pro Membership and Download Manager plugin you are using, and provide the wp-login credentials in a private reply so we can thoroughly investigate the issue.

Regards

Hello, Julia

I hope you are doing well and thanks for reaching out.

Please share related URL where you have placed the [wpdm_tree] short-code.

Regardse

Yes, it’s possible but requires code customization.

Glad to hear that the issue has been resolved.

Your license is active now, please check.

Without observing the process directly, it’s challenging to provide assistance. I hope you understand.

Thank you for sharing the credentials. We are investigating the issue and will provide you with an update shortly.

Regards