Tahasin

Are you uploading the files from pCloud or from your device—the ones that weren’t fully downloaded?

We are checking it again and will provide you with an update shortly.

Is this issue occurring only with HubSpot forms, or with other forms too?

Normally, in terms of form lock when a user clicks on the final Download button that appears after submitting the form then the the system counts it as a download.

Welcome.🤗

Yes, you can give it a try. You can also avail our customization service.

The WordPress PDF Viewer allows you to display a preview of the PDF file. While there is no direct “Download” option in the viewer, the available “Print” feature can still be used to save the file, effectively allowing users to download it. This behavior is inherent to how the system functions, and the Download Manager does not influence this aspect.

Additionally, the “Individual File” setting is used for packages that contain multiple files(Pro feature). It ensures that users cannot download a single file separately from the full package.

Regards

If you’d like, you can choose to display only one specific category using the wpdm_archive_compact view.
For example:
[wpdm_archive_compact template="link-template-default" category="book" cols=2 colspad=1 colsphone=1 items_per_page="10" orderby="title" order="ASC" login=1]

In this example, only the “book” category and its child categories will be displayed, as specified by the category="book" parameter. However, it’s important to note that this setting supports only one parent category at a time.

If no specific category is defined, the search section will include all available categories by default.

Unfortunately, it’s quite difficult for us to say which plugin causing the issue.

Are you using this form as a form lock option?

Thanks for sharing the credentials.

Lets solve the upload issue first. Have you tried using this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s functions.php file?

Please check and let me know.

Regards

We’ve resolved the issue and released a new update. Please update the plugin to ensure everything runs smoothly.

Thank you so much for your support and patience.

Regards

Hello,

Thanks for reaching out.

Kindly share related URL in a private reply to check the issue.

Regards

If you allow, I would like to deactivate the plugins and switch the theme temporarily to help troubleshoot the issue

Kindly share your WordPress login credentials in a private reply, so I can take a closer look on your end.

Regards

Hello, I hope you are doing well.

We are investigating the issue and will give you with an update shortly.

Thanks for your patience.

Regards

Hello,

Thanks for reaching out.

It will require customization to achieve the requirement. You can contact our customization team from here.

Regards

Hello,

I hope this message finds you well and thanks for reaching out.

It seems to be a server-related issue, 500 Internal Server Error. Kindly contact your hosting support team, as they should be able to assist you in resolving it.

Regards

No worries. Thank you!!

We’ve checked, and the issue was resolved a while ago. No worries — it won’t be a problem.

Hello, David

Thank you for reaching out. We will provide you with an update shortly.

Best Regards

Hello,

Thanks for reaching out.

You will find detailed instruction here in this page : https://www.wpdownloadmanager.com/doc/template-files/

Please check and let me know.

Regards