Tahasin

I will give you an update by tomorrow. Thanks for your patience.

Hello,

Have you tried clicking on the Reconnect button and see if the status changed to Active?

I will pass the stats report feature you mentioned to our development team and update you soon.

Regards

We sincerely apologize for the inconvenience caused by this issue. Thank you once again for your patience and support.

Have a great day!

Best regards

Welcome!!

If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us 🙂

Thank you.

No, it won’t include the children.

For that, you can create a simple link template using this tag [download_url] and name the template for example abc. Then you can use this template in this short-code: [wpdm_category id="slug" template="abc" toolbar=0]. In this way you can get all the package link URLs for a particular category.

Hello,

Apologies for the misunderstanding. When more than one user comment on a single forum ticket, it can create some confusion. I hope you understand.

Let’s come to the uploading problem, could you kindly verify if your credentials have full access for uploading files? Please check and let me know.

Thank you!

It was caused by the data limit set for jstable. We’ve increased the limit on your end, and all the data is now displaying correctly. Please check and let me know.

Regards

Single tag

The sales report should include past orders.

Yes, the subscribers in the Download Managers are considered “email lock” subscribers(for particular packages) and are distinct from Pro Membership subscribers. The sales report will cover all items sold, regardless of whether they were downloaded by member subscribers or Download Manager subscribers.

To track member subscriptions, renewals, and cancellations, you can view the membership statistics here: Membership > Statistics. screenshot

Hello, Jonathan

I hope this message finds you well. I have forwarded the order ID to the appropriate authority, and the auto-renewal will be turned off for this order ID.

If there’s anything else we can assist you with or any features you’d like us to improve, please feel free to let us know.

Regards