Tahasin

Could you kindly share the relevant URLs and wp-login credentials in a private reply so we can check the issue? Also, could you confirm whether the license renewal was successful?

I understand your concern about sharing credentials, and we respect that. The reason we asked is because the upload process is working fine on our end, so there might be an issue specific to your setup that’s causing the failure. Having access would make it easier for us to identify and resolve the problem.

In the meantime, could you please let us know which version of the download manager you’re using? You can also try disabling all plugins and switching to a default theme to check for any potential conflicts.

Please check and let me know.

Regards

Have you had a chance to check the order note? I was informed that a reply was provided there.

We are checking the issue and will give you an update shortly. I appreciate your patience.

The issue appears to be caused by your server. You may try uploading large files through the media library.

I initially thought you had uploaded an HTML file. Would it be okay if I test by uploading a demo PDF file through a new package?

Hell, @Darren

I hope you are doing well and thanks for reaching out.

Kindly share the relevant download URLs where the network error is occurring.

Regards

Kindly share wp-login credentials in a private reply to check the issue.

Good morning, Sherry. I hope you are doing well.

Glad to hear that you got the verification prompt working! I’m not a Twilio expert, but as far as I know, a trial account will function normally until you reach the usage limit. The account itself remains active, so it’s essentially permanent. I’d recommend reaching out to Twilio support—they’ll be able to provide more accurate guidance.

If you have any further questions, feel free to ask!

Regards

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share the relevant URL along with your wp-login credentials? Also, it would be helpful if you could provide a bit more detail about the “board tool” you’re referring to, so we can better understand the setup and assist you accordingly.

Please check and let me know.

Regards