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Tahasin

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Viewing 25 posts - 826 through 850 (of 2,765 total)
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Apr 3, 2025 at 12:41 pm in reply to: Access Settings – File Browser Root – External domain #205091

Tahasin
Moderator

You can also check our Amazon S3 add-on, this will be the perfect solution

WordPress Amazon S3 Storage Plugin

Apr 3, 2025 at 11:11 am in reply to: CSV Import Doesn’t work #205085

Tahasin
Moderator

The CSV file import/export is working fine on our end. That’s why we requested your login credentials—to better understand what might have gone wrong on your end. However, we completely understand if you’re not comfortable sharing them.

For further assistance, please refer to our documentation

Apr 3, 2025 at 10:49 am in reply to: Access Settings – File Browser Root – External domain #205083

Tahasin
Moderator

Hello, Thandi

I hope this message finds you well and thanks for reaching out.

You want a centralized FTP setup where you can upload files to one domain, and all three websites can dynamically access those files. Is that correct? Also, are you using the WPDM Remote FTP add-on?

Please check and let me know.

Regards

Apr 3, 2025 at 10:41 am in reply to: Ultimate Member plugin and WPDM Google Drive uploads #205082

Tahasin
Moderator

Hello, Ronel

I hope this message finds you well and thanks for reaching out.

Kindly share the wp-login credentials in a private reply to check the issue.

Regards

Apr 3, 2025 at 10:39 am in reply to: CSV Import Doesn’t work #205081

Tahasin
Moderator

Hello, Peter

Thanks for reaching out!

Kindly share your WP login credentials in a private reply, along with the CSV file link, so we can thoroughly check the issue. This will help us identify the problem more efficiently.

Regards

Apr 3, 2025 at 6:52 am in reply to: Request for Account Closure and Full Refund #205068

Tahasin
Moderator

Hello, Terry

Thank you for reaching out again. I understand your frustration regarding the delay, and I sincerely apologize for that.
I have forwarded your message to the appropriate authority for further review. You will receive a prompt response regarding your request in the order note section.

Thank you for your patience and understanding.

Apr 3, 2025 at 6:34 am in reply to: WPDM Directory add-on search doesn’t work properly + how to show all downloads #205067

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials and related URL in a private reply to check the issue.

Regards

Apr 1, 2025 at 5:20 pm in reply to: PDF Viewer Not Working #205015

Tahasin
Moderator

Welcome.

Apr 1, 2025 at 4:58 pm in reply to: PDF Viewer Not Working #205013

Tahasin
Moderator

Kindly update the pdf-viewer add-on.

Apr 1, 2025 at 4:50 pm in reply to: PDF Viewer Not Working #205011

Tahasin
Moderator

I will provide you with an update by tomorrow.

Mar 31, 2025 at 4:03 pm in reply to: Please fix your renewal process… need a way to update credit card information #204990

Tahasin
Moderator

We sincerely apologize for the oversight and for any frustration this has caused. We truly appreciate your patience, and we’re making sure that you receive a response there as soon as possible.

Thank you for bringing this to our attention.

Mar 30, 2025 at 7:47 am in reply to: media icons gone #204980

Tahasin
Moderator

Yes, the problem could be related to the theme.

Mar 29, 2025 at 5:13 pm in reply to: media icons gone #204978

Tahasin
Moderator
This reply has been marked as private.
Mar 29, 2025 at 5:11 pm in reply to: media icons gone #204977

Tahasin
Moderator

Thanks for sharing the credentials, we are checking the issue.

Mar 29, 2025 at 6:28 am in reply to: media icons gone #204975

Tahasin
Moderator

Kindly share wp-login credentials in a private reply to check the issue.

Mar 28, 2025 at 10:03 pm in reply to: media icons gone #204971

Tahasin
Moderator
This reply has been marked as private.
Mar 28, 2025 at 9:57 pm in reply to: Please fix your renewal process… need a way to update credit card information #204970

Tahasin
Moderator

Hello, @Jonathon

Kindly send an order note detailing the issue from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Mar 28, 2025 at 9:53 pm in reply to: Request for Account Closure and Full Refund #204969

Tahasin
Moderator

Hello, @DanJantzen

Please open a new support ticket describing your issue.

Mar 28, 2025 at 2:21 pm in reply to: Plugin can’t update #204961

Tahasin
Moderator

Glad to hear that, the problem has been resolved.

Mar 28, 2025 at 11:19 am in reply to: Plugin can’t update #204955

Tahasin
Moderator

Hello,

Thanks for reaching out.

Please follow these steps below for updating the Plugin for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Please check and let me know.

Regards

Mar 28, 2025 at 6:04 am in reply to: Auto Renew Access #204953

Tahasin
Moderator

If you’d like to turn off auto-renewal, please provide your order ID, and we will disable it for your account.

Mar 28, 2025 at 6:00 am in reply to: Request for Account Closure and Full Refund #204952

Tahasin
Moderator

I have sent your message to the relevant authority, and you will receive a response shortly.I appreciate your patience.

Regards

Mar 27, 2025 at 5:02 pm in reply to: Auto Renew Access #204947

Tahasin
Moderator

Hello, @Adam

Thanks for reaching out.

For renewal related issue, please send an order note from this page

Regards

Mar 27, 2025 at 9:12 am in reply to: WPDM with learndash #204945

Tahasin
Moderator

You will get a response there.

Mar 27, 2025 at 7:57 am in reply to: WPDM with learndash #204943

Tahasin
Moderator

Please check the screenshot

Viewing 25 posts - 826 through 850 (of 2,765 total)
1 2 3 … 33 34 35 … 109 110 111