Tahasin

Hello,

I hope this message finds you well and thanks for reaching out.

It seems to be a server-related issue, 500 Internal Server Error. Kindly contact your hosting support team, as they should be able to assist you in resolving it.

Regards

We’ve checked, and the issue was resolved a while ago. No worries — it won’t be a problem.

Hello,

Thanks for reaching out.

You will find detailed instruction here in this page : https://www.wpdownloadmanager.com/doc/template-files/

Please check and let me know.

Regards

No, it’s currently in version 3.3.15. The latest version, 3.3.16, is now available.

Yes, I’ve already added the filter to your functions.php file—no further changes are needed.

Kindly update the plugin to version(3.3.16).

It appears there might be a conflict between your plugins—particularly security or SEO related plugins. We recommend temporarily deactivating these plugins to identify the potential conflicts.

Note: Since this issue is related to form lock, please post future queries in our Pro Support Forum. This forum is intended for support related to the free version of Download Manager only.

Regards

Kindly share wp-login credentials to check the issue.

If you’d like, you can keep a copy of the older version by downloading it before deleting it.

Hello,

I hope this message finds you well and thanks for reaching out.

Have you had a chance to update the plugin to the latest version (6.7.7) and see if that resolves the issue?

Please check and let me know.

Regards

Thanks for sharing the credentials, we’re investigating the issue and will provide an update here soon.

I am marking this ticket as resolved.

Thanks.