Home / Page 29

Tahasin

Forum Replies Created

Viewing 25 posts - 701 through 725 (of 2,762 total)
1 2 3 … 28 29 30 … 109 110 111
Apr 23, 2025 at 5:07 pm in reply to: Fatal error when uploading a file #205587

Tahasin
Moderator

Hello,

I hope this message finds you well. I’m glad to hear that you have successfully identified the issue.
If you have any further questions or require additional assistance, please do not hesitate to reach out.

Regards

Apr 23, 2025 at 2:03 pm in reply to: Syntax error in PackageController.php line 1098 #205569

Tahasin
Moderator

Hello, Mike

Thank you for bringing this issue to our attention.

We are currently investigating the syntax error in PackageController.php on line 1098 and will provide you with an update as soon as possible. We appreciate your patience and understanding.

Regards

Apr 23, 2025 at 12:45 pm in reply to: URGENT: Remove Paypal info and refund #205562

Tahasin
Moderator

You will receive a prompt response there.

Apr 23, 2025 at 11:50 am in reply to: URGENT: Remove Paypal info and refund #205558

Tahasin
Moderator

Hello, Bianca

Thanks for reaching out.

Kindly send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Apr 22, 2025 at 3:27 pm in reply to: WP automatically updated to 6.8 and now my uploads are being blocked #205538

Tahasin
Moderator

Hello, @Graham

Please open a new ticket and we will assist you there.

Thanks for your understanding.

Apr 22, 2025 at 11:42 am in reply to: Membership Duplicate Invoices #205531

Tahasin
Moderator

Thanks for sharing the information, we’re investigating to identify the cause.

Apr 22, 2025 at 11:33 am in reply to: Membership Duplicate Invoices #205529

Tahasin
Moderator

Could you kindly confirm whether you’ve received a double payment for both invoices, or just a single payment?

Apr 22, 2025 at 11:03 am in reply to: Allowed file types are blocked for upload #205528

Tahasin
Moderator
This reply has been marked as private.
Apr 22, 2025 at 10:39 am in reply to: Allowed file types are blocked for upload #205526

Tahasin
Moderator

Kindly try uploading the files and let me know if the problem persists.

Apr 22, 2025 at 10:32 am in reply to: Allowed file types are blocked for upload #205525

Tahasin
Moderator
This reply has been marked as private.
Apr 22, 2025 at 10:23 am in reply to: Allowed file types are blocked for upload #205523

Tahasin
Moderator
This reply has been marked as private.
Apr 22, 2025 at 10:21 am in reply to: Andere Download-Pakete in neuem Paket verlinken #205522

Tahasin
Moderator
This reply has been marked as private.
Apr 22, 2025 at 9:39 am in reply to: Andere Download-Pakete in neuem Paket verlinken #205519

Tahasin
Moderator

You can use our advanced Custom Fields Add-on to add the old package link as a custom field in the new package settings. This custom field tag can then be easily inserted into your download page template.

If you’d like, I’d be happy to create a quick demo video to show you how it works!

Apr 22, 2025 at 8:03 am in reply to: Andere Download-Pakete in neuem Paket verlinken #205517

Tahasin
Moderator

Hello,

I hope this message finds you well and thanks for reaching out.

If you’d like to link two packages together, you can do so using a page template. Simply create a template for the new package’s download page and include a link to the previous package within it. This way, when users visit the download page for the new package, they’ll also have the opportunity to discover and explore the older one.

Please check and let me know.

Regards

Apr 22, 2025 at 6:15 am in reply to: Membership Duplicate Invoices #205511

Tahasin
Moderator

Hello, @Simon

I hope this message finds you well and thanks for reaching out.

We’re currently looking into the issue and will provide you with an update shortly.
Thank you for your patience!

Regards

Apr 22, 2025 at 4:37 am in reply to: WP automatically updated to 6.8 and now my uploads are being blocked #205509

Tahasin
Moderator

Hello, @Graham

Please open a new ticket describing the issue, and we will do our best to resolve the problem if it’s related to Download Manager.

Regards

Apr 22, 2025 at 4:36 am in reply to: WP automatically updated to 6.8 and now my uploads are being blocked #205508

Tahasin
Moderator

Hello, @Anthony

Kindly try updating the plugin to the latest version and let me know if the problem still persists.

Please check and let me know.

Regards

Apr 22, 2025 at 4:33 am in reply to: Allowed file types are blocked for upload #205507

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

Apr 21, 2025 at 9:45 am in reply to: Preview #205489

Tahasin
Moderator

Hello, daniel

I hope this message finds you well and thanks for reaching out.

Are you referring to image preview or a game clip as a preview? You can also check ready to use template from here

Please check and let me know.

Regards

Apr 21, 2025 at 9:20 am in reply to: Add play buttons #205487

Tahasin
Moderator

Welcome. 🤗

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].
Thank you so much!

Apr 21, 2025 at 3:15 am in reply to: No download button! What could be the reason? #205485

Tahasin
Moderator

You’re very welcome. 🤗

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].
Thank you so much!

Apr 20, 2025 at 2:11 pm in reply to: No download button! What could be the reason? #205480

Tahasin
Moderator

Hello,

Thank you for reaching out!

The download buttons are indeed there, but they’re not visible because the font color is currently set to white. You can update the background color by going to Settings > User Interface > Colors. Once adjusted, the buttons should appear as expected.

screenshot

Please check and let me know.

Regards

Apr 20, 2025 at 11:34 am in reply to: File Cart download not showing in Stats #205478

Tahasin
Moderator

The upcoming update will include stats feature for the File Cart add-on.

Apr 20, 2025 at 6:20 am in reply to: Import/Export #205476

Tahasin
Moderator

Hello,

You can try using WordPress’s default import/export tool. It will export all the downloads in XML format, and you can easily import them without any reformatting.
Export screenshot
Import screenshot

Somehow, the ticket was marked as spam, which caused a delay in our response. Thank you for your understanding.

Regards

Apr 19, 2025 at 3:28 pm in reply to: Novice user – free version – documentation #205475

Tahasin
Moderator

Please check if the Membership option is enabled.
You can find this setting by going to: Settings > General > Membership in your WordPress dashboard.
Make sure the “Anyone can register” checkbox is checked.

Here’s a screenshot to assist you

Viewing 25 posts - 701 through 725 (of 2,762 total)
1 2 3 … 28 29 30 … 109 110 111