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Tahasin

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Viewing 25 posts - 701 through 725 (of 2,630 total)
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Mar 31, 2025 at 4:03 pm in reply to: Please fix your renewal process… need a way to update credit card information #204990

Tahasin
Moderator

We sincerely apologize for the oversight and for any frustration this has caused. We truly appreciate your patience, and we’re making sure that you receive a response there as soon as possible.

Thank you for bringing this to our attention.

Mar 30, 2025 at 7:47 am in reply to: media icons gone #204980

Tahasin
Moderator

Yes, the problem could be related to the theme.

Mar 29, 2025 at 5:13 pm in reply to: media icons gone #204978

Tahasin
Moderator
This reply has been marked as private.
Mar 29, 2025 at 5:11 pm in reply to: media icons gone #204977

Tahasin
Moderator

Thanks for sharing the credentials, we are checking the issue.

Mar 29, 2025 at 6:28 am in reply to: media icons gone #204975

Tahasin
Moderator

Kindly share wp-login credentials in a private reply to check the issue.

Mar 28, 2025 at 10:03 pm in reply to: media icons gone #204971

Tahasin
Moderator
This reply has been marked as private.
Mar 28, 2025 at 9:57 pm in reply to: Please fix your renewal process… need a way to update credit card information #204970

Tahasin
Moderator

Hello, @Jonathon

Kindly send an order note detailing the issue from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Mar 28, 2025 at 9:53 pm in reply to: Request for Account Closure and Full Refund #204969

Tahasin
Moderator

Hello, @DanJantzen

Please open a new support ticket describing your issue.

Mar 28, 2025 at 2:21 pm in reply to: Plugin can’t update #204961

Tahasin
Moderator

Glad to hear that, the problem has been resolved.

Mar 28, 2025 at 11:19 am in reply to: Plugin can’t update #204955

Tahasin
Moderator

Hello,

Thanks for reaching out.

Please follow these steps below for updating the Plugin for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Please check and let me know.

Regards

Mar 28, 2025 at 6:04 am in reply to: Auto Renew Access #204953

Tahasin
Moderator

If you’d like to turn off auto-renewal, please provide your order ID, and we will disable it for your account.

Mar 28, 2025 at 6:00 am in reply to: Request for Account Closure and Full Refund #204952

Tahasin
Moderator

I have sent your message to the relevant authority, and you will receive a response shortly.I appreciate your patience.

Regards

Mar 27, 2025 at 5:02 pm in reply to: Auto Renew Access #204947

Tahasin
Moderator

Hello, @Adam

Thanks for reaching out.

For renewal related issue, please send an order note from this page

Regards

Mar 27, 2025 at 9:12 am in reply to: WPDM with learndash #204945

Tahasin
Moderator

You will get a response there.

Mar 27, 2025 at 7:57 am in reply to: WPDM with learndash #204943

Tahasin
Moderator

Please check the screenshot

Mar 27, 2025 at 5:33 am in reply to: WPDM with learndash #204941

Tahasin
Moderator

For refund related issue, please send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Mar 27, 2025 at 5:32 am in reply to: PDF Viewer Not Working #204940

Tahasin
Moderator

With the WPDM Default Values add-on, you can apply a page template to all packages simultaneously.https://www.wpdownloadmanager.com/download/wpdm-default-values/

Mar 26, 2025 at 6:28 pm in reply to: WPDM with learndash #204934

Tahasin
Moderator
This reply has been marked as private.
Mar 26, 2025 at 6:19 pm in reply to: Request for Account Closure and Full Refund #204931

Tahasin
Moderator

You will receive a prompt response there by tomorrow.

Mar 26, 2025 at 6:18 pm in reply to: WPDM with learndash #204930

Tahasin
Moderator
This reply has been marked as private.
Mar 26, 2025 at 6:11 pm in reply to: Search Widget Raising Error: Undefined array key “cv” #204929

Tahasin
Moderator

Hello,

Thank you for reaching out! We are currently looking into the issue and will provide you with an update shortly.

Regards

Mar 26, 2025 at 6:00 pm in reply to: WPDM with learndash #204927

Tahasin
Moderator
This reply has been marked as private.
Mar 26, 2025 at 5:48 pm in reply to: WPDM with learndash #204923

Tahasin
Moderator

Kindly share relate url where the message “You are not allowed to download” is appearing. Also share the wp-login credentials in a private reply to check the issue.

Mar 26, 2025 at 4:58 pm in reply to: WPDM with learndash #204920

Tahasin
Moderator

I have demonstrated the process using subscriber,customer as an example, but you can apply this to any user role, such as admin, editor, author, or any custom roles.

Mar 26, 2025 at 4:44 pm in reply to: WPDM with learndash #204918

Tahasin
Moderator

Hello, Hardy

Thanks for reaching out.

You can set access level for packages/files from the package settings section. Here is a screenshot for your assistance.

Please check and let me know.

Regards

Viewing 25 posts - 701 through 725 (of 2,630 total)
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