Tahasin

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

Could you please share the login credentials in a private reply to check the issue?

This is a strange issue that we haven’t encountered before. We’re currently investigating to find out what went wrong. I’ll provide you with an update by tomorrow.
I appreciate your patience.

Thanks for sharing the credentials, we are checking the issue.

Hello,

Thanks for reaching out.

Could you kindly share the WP login credentials in a private reply so we can check the issue?
Also, have you received the payment from the user?

Please check and let me know.

Regards

Hello, Andi

I hope you are doing well and thanks for reaching out.

You can set the page template from the package settings. If you want to apply the page template to all packages, you can do so using the WPDM Default Value add-on.

Please check and let me know.
Regards

Glad to hear that, it worked.🤗

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you!!

I have installed it for you, please check.

Okay, the form-lock add-on is not there, we are checking.

I have sent you an access request, kindly check.

Okay, I’ll check and get back to you shortly. Thank you for your patience.

You can download it from this page

I can’t see any link, kindly check.

Kindly share wp-login credentials in a private reply to check the issue.

Hello,

I hope this message finds you well.

Enable Form lock option is visible in our testing site, kindly check if WPDM Form Lock add-on is active in your site.

Kindly check and let me know.

Regards

It may require some code customization to achieve your goal. You can reach out to our customization team through this link.

Hello,

I hope you are doing well and thanks for reaching out.

Kindly try using this shortcode to display the latest packages from category x and y.
[wpdm_category id="x,y" operator="IN" toolbar="1" paging="1" orderby=" date" order="desc" items_per_page="10" template="Template ID" cols=1 colspad=2 colsphone=1 async=1]

Please check and let me know.
Regards

Unfortunately, it’s not currently possible to delete data from a specific year or retain only selected years. However, you can export all your statistics data as a CSV file by navigating to Stats > Downloads History.

Hello,

Thanks for reaching out.

You can try clearing the stats data to reduce memory usage. To do this, go to:
Downloads > Settings > Privacy > Cache & Stats.

Regards

Unfortunately, that feature is not available

Are you referring to total download count of your site? If yes, this [wpdm_download_count] shortcode will show the total download count for the entire site.

Hello,

Thank you for reaching out and sharing your concerns.

We completely understand and appreciate your attention to privacy and data security. Our team is currently reviewing your questions in detail, and we’ll get back to you shortly.

We truly appreciate your patience.
Best regards