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Tahasin

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Viewing 25 posts - 651 through 675 (of 2,762 total)
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Apr 27, 2025 at 2:20 pm in reply to: 6.7.4 breaks file attachments – roll back to 6.7.3? #205773

Tahasin
Moderator

We’ve resolved the issue. Please update to version 6.7.6, and let me know if you experience any further problems.
I appreciate your patience.

Regards

Apr 27, 2025 at 1:06 pm in reply to: 6.7.4 breaks file attachments – roll back to 6.7.3? #205770

Tahasin
Moderator

I have forwarded the issue to our dev team. I will give you an update shortly.

Regards

Apr 27, 2025 at 12:57 pm in reply to: 6.7.4 breaks file attachments – roll back to 6.7.3? #205768

Tahasin
Moderator

Kindly check if this setting is currently enabled. If it is, please try disabling it and let me know the outcome.
Additionally, I’m unable to access your site — it seems the credentials may have expired.

Unfortunately, there is no option available to roll back to version 6.7.3.

Apr 27, 2025 at 11:12 am in reply to: File upload error with update 5.6.7 #205765

Tahasin
Moderator
This reply has been marked as private.
Apr 27, 2025 at 10:05 am in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205762

Tahasin
Moderator

We’ll make sure you don’t encounter the same issue next time. I’m glad to hear you were able to renew the license!

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].

Thank you so much!🤗

Apr 27, 2025 at 10:01 am in reply to: File upload error with update 5.6.7 #205760

Tahasin
Moderator
This reply has been marked as private.
Apr 27, 2025 at 9:39 am in reply to: File upload error with update 5.6.7 #205757

Tahasin
Moderator
This reply has been marked as private.
Apr 27, 2025 at 9:35 am in reply to: File upload error with update 5.6.7 #205755

Tahasin
Moderator
This reply has been marked as private.
Apr 27, 2025 at 9:27 am in reply to: File upload error with update 5.6.7 #205752

Tahasin
Moderator

Please share the login credentials in a private reply

Apr 27, 2025 at 8:58 am in reply to: File upload error with update 5.6.7 #205750

Tahasin
Moderator

Hello, @Julián

It looks like you’re currently using an older version of Download Manager (5.6.7), which may be causing the issue you’re experiencing. I recommend updating to the latest version (6.7.5) and checking if the problem persists.

If the problem remains after updating to the latest version, then share the wp-login credentials in a private reply to check the issue.

Please let me know how it goes!

Regards

Apr 27, 2025 at 6:34 am in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205747

Tahasin
Moderator

The issue has been resolved—please check on your end when you get a chance.
Thank you for your patience, and I sincerely apologize for any frustration this may have caused.

If there’s anything else I can help with, please don’t hesitate to reach out.

Regards

Apr 27, 2025 at 5:55 am in reply to: Export dati in csv #205746

Tahasin
Moderator
This reply has been marked as private.
Apr 27, 2025 at 4:37 am in reply to: Fatal error when uploading a file #205743

Tahasin
Moderator

Thanks for sharing the information, we are checking the issue and will give you an update shortly.

Regards

Apr 27, 2025 at 4:36 am in reply to: 6.7.4 breaks file attachments – roll back to 6.7.3? #205742

Tahasin
Moderator

Hello, @Julián

Please open a new support ticket describing the issue. We will assist you there.

Thank you

Apr 26, 2025 at 4:01 pm in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205722

Tahasin
Moderator
This reply has been marked as private.
Apr 26, 2025 at 9:57 am in reply to: Cancelling Order #205718

Tahasin
Moderator

Hello,

I hope this message finds you well and thanks for reaching out.

Kindly share the related URL and temporary login credentials in a private reply so we can thoroughly investigate the issue.
Additionally, please let us know which version of Download Manager you are currently using.

Regards

Apr 26, 2025 at 8:59 am in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205716

Tahasin
Moderator

Are you still there? I just wanted to ask if you had a chance to review my previous reply.

Apr 26, 2025 at 8:57 am in reply to: 6.7.4 breaks file attachments – roll back to 6.7.3? #205715

Tahasin
Moderator

We will be releasing a new update later today. I appreciate your patience.

Apr 26, 2025 at 7:24 am in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205713

Tahasin
Moderator

Please share the screen record

Apr 26, 2025 at 6:17 am in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205709

Tahasin
Moderator

Hello, @carlos

Please open a new ticket describing the issue, we will assist you there.

Thanks for your understanding.

Regards

Apr 26, 2025 at 6:16 am in reply to: File not attached to package after drag & drop upload in edit mode #205708

Tahasin
Moderator

You will receive an update here

Apr 25, 2025 at 4:36 pm in reply to: Order renewed successfully but listed as expired #205695

Tahasin
Moderator

The license is active now, please check.

Apr 25, 2025 at 4:21 pm in reply to: File not attached to package after drag & drop upload in edit mode #205694

Tahasin
Moderator
This reply has been marked as private.
Apr 25, 2025 at 4:06 pm in reply to: 6.7.4 breaks file attachments – roll back to 6.7.3? #205693

Tahasin
Moderator

Hello,

I hope this message finds you well and sorry for the inconvenience.

kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file. This should fix the issue.
Please check and let me know.

Regards

Apr 25, 2025 at 4:01 pm in reply to: Export dati in csv #205692

Tahasin
Moderator
This reply has been marked as private.
Viewing 25 posts - 651 through 675 (of 2,762 total)
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