Tahasin

Hello, Thomas

I hope this message finds you in good health and sorry for the inconvenience.

Could you please share related URL and wp-login credential to check the issue thoroughly?

Regards

If not kindly do so, this should solve your issue.

Hello, Roco

I hope this message finds you well and sorry for the inconvenience.
Could you please confirm whether you’ve added this rule into your .htaccess file?

RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

Thank you!

In Download Manager Pro there is a feature which allows you to Skip Lock for Logged in User , here is the screenshot
This feature is not available in free version. I would recommend you to go for the pro version of the plugin.

Feel free to ask if you require any further assistance.

Regards

Hello, Fredric

I hope this message finds you well, and sorry for the inconvenience.

Could you please share the related URL and wp-login credentials in a private reply to check the issue?

Regards

The sidebar is controlled by your theme. So you will need to ask your theme developer how the sidebar can be hidden, or you may use this plugin, Content Aware Sidebar to hide the sidebar from your desired pages.

Regards

Hello, Oliver

I hope this message finds you well and thanks for writing to us.

We’re aware of the issue and are already working on a solution. You can expect it to be resolved in the next update.

Thank you and regards

Hello, b52

I hope this message finds you in a good health and thanks for writing to us.

Unfortunately, downloads through File Cart are not tracked in stats. However, we will add this feature in the next update.

Regards

Hello, Brett

I hope you are doing well.

Would you kindly open a new ticket and including your billing ID? This simple step will greatly expedite our efforts to address your concerns effectively.

Regards

Hello, Shane

I hope this message finds you well and thanks for writing to us.

Could you please share wp-login credential in a private reply to check the issue?

Regards

check this screenshots to generate key file and spare us some time to check the conflict issue.

You can find the instructions from here, then genereate the api keys by following this

checking the conflict issue. Also, is the issue with multiple admin replies fixed now?

Glad to know that 🤗

Feel free to open a new ticket if you require any further assistance.

Regards

Spare me some time; you will be updated shortly.

Regards

Could you please share the login credential in a private reply?

For billing related issue, kindly send an order note describing your issue from this page by following this

Regards

Hello, panos akris

I hope this message finds you well, and I am sorry for the inconvenience.

Could you please make sure that you have followed all the instructions mentioned in this documentation page

It’s working fine from our side; here you can see multiple admins to a particular user and subscriber to admins

Kindly check and let me know.

Regards

Yes, different admins can reply to a client’s message.
Yes, if admin A answers first, admin B might reply later on.

From here, you can remove one subscription.

database table name is wp_postmeta, but wp_ table prefix may vary.

Hello, Anna Nguyen

I hope this message finds you well, and thanks for writing to us.

You can prevent duplicate subscription by enabling this option, here is the screenshot

Regards