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Duplicate download history record

Viewing 7 posts - 1 through 7 (of 7 total)
May 21, 2024 at 12:17 pm #195679

Dan Howard
Participant

I’m finding a few instances where the download history has duplicated a record and labelled one as Guest. Do you have any idea why this is?

May 21, 2024 at 12:34 pm #195680

Tahasin
Moderator

Hello, Dan

I hope this message finds you in good health and thanks for contacting us.

Could you please share login credential in a private reply to check the issue?

Regards

May 21, 2024 at 2:11 pm #195683

Dan Howard
Participant
This reply has been marked as private.
May 22, 2024 at 4:59 am #195704

Tahasin
Moderator

When an individual with access to downloads shares a download link with another user, and that recipient downloads the package through the provided link, the usage of that link is recorded as a guest download

May 22, 2024 at 9:10 am #195712

Dan Howard
Participant

Thanks Tahasin, that makes sense

May 22, 2024 at 9:19 am #195713

Dan Howard
Participant
This reply has been marked as private.
May 22, 2024 at 9:52 am #195714

Tahasin
Moderator
This reply has been marked as private.
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