Tahasin

You will receive an update from the customization team

Could you please let me know if you have a backup of this site? If not, I would appreciate it if you could create one for safety.

We are checking the issue, you will be updated shortly.

Okay, we are checking from our end, and if we find anything, we will let you know. Could you also share which shortcode you’re using for direct download links?

The issue is related to Download Limits add-on, we are checking the issue.

Previous login credentials have expired. Could you please provide new ones? Also share the URL where you have placed the direct download links.

I am checking the issue and will give you an update shortly.

We will provide you with an update by tomorrow. I appreciate your patience.

Regards

With your permission, we need to clear the cache in the Download Manager settings for testing purposes. Would that be okay?

kindly share wp-login credentials in a private reply.

Hello, Silvija

I hope this message finds you well and thanks for reaching out.

Could you please share a screenshot or URL of the icons you’re referring to? It will help me guide you accordingly.

Regards

Please check now; it’s working properly

Kindly share wp-login credentials in a private reply to check the issue.

Hello, Kees Krul

I hope you are doing well and thanks for reaching out.

Are you referring to Terms & Conditions field from Default Lock Options ?

I’ll be discussing it with my development team and will provide you with an update shortly.

Sorry for the inconvenience, we are checking again.

The issue has been fixed! Please update the plugin to version 6.5.9.
Thank you for your patience.

Regards

The issue has been fixed! Please update the plugin to version 6.5.9.
Thank you!

We apologize for the inconvenience.
An update will be available within the next hour or two. Thank you for your patience!

Our team has identified a potential bug and resolved it by updating the logic in the code.