Tahasin

Check now.

Kindly share the URL of that page where you have placed the short-code

The error may be occurring because you have two instances of the Download Manager Pro plugin on a single site. Kindly remove the older one (keeping a backup of that file v5.1.8 for safety) and then activate the updated version (v6.6.0).

Let me know if the problem persists.

Hello, Tae

Please share wp-login credentials in a private reply to check the issue.

I am glad to hear that default lock is working fine.

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

Please check now.

You will receive an update from the customization team

Could you please let me know if you have a backup of this site? If not, I would appreciate it if you could create one for safety.

We are checking the issue, you will be updated shortly.

Okay, we are checking from our end, and if we find anything, we will let you know. Could you also share which shortcode you’re using for direct download links?

The issue is related to Download Limits add-on, we are checking the issue.

Previous login credentials have expired. Could you please provide new ones? Also share the URL where you have placed the direct download links.

I am checking the issue and will give you an update shortly.

We will provide you with an update by tomorrow. I appreciate your patience.

Regards

With your permission, we need to clear the cache in the Download Manager settings for testing purposes. Would that be okay?

kindly share wp-login credentials in a private reply.

Hello, Silvija

I hope this message finds you well and thanks for reaching out.

Could you please share a screenshot or URL of the icons you’re referring to? It will help me guide you accordingly.

Regards

Please check now; it’s working properly

Kindly share wp-login credentials in a private reply to check the issue.

Hello, Kees Krul

I hope you are doing well and thanks for reaching out.

Are you referring to Terms & Conditions field from Default Lock Options ?