Forum Replies Created
Hello, Webmaster
I hope you are doing well, and sorry for the inconvenience.
Please share wp-login credentials in a private reply to check the issue thoroughly.
Regards
Hello, Asad
I hope you are doing well, and thanks for reaching out.
Could you please share the related URL and wp-login credentials in a private reply so I can check the issue? Additionally, could you explain a bit more about the link parameter you are referring to?
Regards
Thanks for sharing the credentials. I have forwarded it to our dev team and will give you an update within tomorrow.
Thanks for your patience.
Thanks for sharing the order ID. We are currently reviewing the issue and will provide you with an update shortly.
Thanks for your patience.
Hello, Maciej Margas
I hope you are doing well and sorry for the inconvenience.
Could you please share the order id to check the issue?
Regards
Hello, Jeff
I hope you are doing well and thanks for reaching out.
You can change the submit text using this filter in your theme’s functions.php file.
add_filter('wpdm_email_lock_form_button_label', 'change_email_lock_submit_button_label', 10, 2);
function change_email_lock_submit_button_label($form_button_label, $package) {
$form_button_label = 'send';
return $form_button_label;
}Hello, Will
We’ve reviewed the issue and found that you’re currently using an older version of the Download Limit add-on. To resolve this, please update the plugin to the latest version. Additionally, we recommend updating the Download Manager plugin as well.
If the issue still remains after updating the plugin, kindly let us no.
Regards
I’ve reviewed the issue once again, and it turns out that the image gallery template is attempting to generate a thumbnail for the image/PDF files, which is causing the PDF icon to be blocked. To resolve this, a small code customization is needed.
or
You can either use or customize the Single Column, Image Top, Extended page template—it should work perfectly for your needs.
Please check and let me know.
Regards
Hello,
We will be updating the default value for the watermark add-on.
Currently, the file size is being displayed for each individual file within a package. You can see an example of this link.
For refund related issues please send an order note from this page, here is a screenshot for your help
Please check and let me know.
Regards
We are unable to log in to your site. The credentials may have expired. Please check.
Hello, Andrew
I hope you are doing well and thanks for reaching out.
Could you please related URL and wp-login credentials in a private reply to check the issue thoroughly?
Regards
Hello,
I hope this message finds you well.
Could you please let us know which plugins you’d like to be compatible with the default values?
Thank you!
Please install Imagick/ImageMagick on your server. This should resolve the issue.
Kindly check and let me know.
Regards
Hello, Sajan Kumaran
I hope this message finds you well, and thanks for reaching out.
The issue arises due to a conflict between these two plugins. Could you please share wp-login credentials in a private reply to check the issue thoroughly?
Regards
Unfortunately, it’s not possible to sort the categories in a custom way. Customization would be necessary to accomplish this.
You can contact our customization team here: https://www.wpdownloadmanager.com/download/custom-upgrade-service/
Regards
Welcome!!
If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us and inspires us to keep improving. 🙂
Thank you
Hello, Sebastian
I hope you are doing well, and I sincerely apologize for the inconvenience.
We are currently investigating the issue and will work to resolve it as quickly as possible.
Regards
I have forwarded your message to our dev team. I will inform you here as soon as I receive any updates regarding this.