Tahasin

Hello, Protos

I hope you are doing well, and thanks for reaching out.

I am unable to see the screenshot you have shared. Please share a screenshot using this tool, Lightshot, or share the URL where you have placed the archive page shortcode.

Please check and let me know.
Regards

In our testing environment, everything appears to be working smoothly. Without checking it from your end, it’s challenging for us to pinpoint the issue.

We appreciate your understanding.

We have identified the issue and provide you with an update shortly.

Thanks for your patience.

Regards

Hello, Francesco

I hope you are doing well, and thanks for reaching out.

Could you please share a realated URL where the PDF icon is not appearing?

Please check and let me know.

Regards

Welcome!!

If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us and inspires us to keep improving. 🙂

Thank you

If a similar issue arises, simply clicking the Reconnect button will reactivate your subscription status from cancelled to active once the renewal payment is made, although our development team is continuing to check for any potential bugs.

Regards

You can utilize specific categories with the wpdm_all_packages shortcode to display a responsive table view for your chosen categories.

Hello, Cosmic

I hope you are doing well and thanks for reaching out.

Unfortunately, you can’t use the exact template format of wpdm_all_packages in wpdm_category short-code. Some customization may be required to implement it on wpdm_category.

Regards

Thanks for sharing the details, we are checking the issue and will provide you with an update shortly.
Regards

Hello, Anna

I hope you are doing well and thanks for reaching out.

Kindly share the version of Pro Membership and Download Manager plugin you are using, and provide the wp-login credentials in a private reply so we can thoroughly investigate the issue.

Regards

Hello, Deutscher Hebammenverband

Please open a support ticket here, it will help us to solve the issue promptly.

Regards

Hello, Julia

I hope you are doing well and thanks for reaching out.

Please share related URL where you have placed the [wpdm_tree] short-code.

Regardse

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. 🙂

Thank you

Yes, it’s possible but requires code customization.

Hello, Willem

I hope you are doing well, and thanks for reaching out.

You can use Nunito Sans font from Download Manager Settings; here is a screenshot for your assistance.

Regards

The issue has been fixed on your site, and an update will also be available soon.

Please check and let me know.

Regards

Glad to hear that the issue has been resolved.

Hello, Johnny

I hope you are doing well, and thanks for reaching out.

I have forwarded your message to our dev team. If any information becomes available, I will update you here.

Regards

Your license is active now, please check.

Without observing the process directly, it’s challenging to provide assistance. I hope you understand.

I have again forwarded the message to our dev team. If any information becomes available, I will inform you.

Thanks for your patience.

Thank you for sharing the credentials. We are investigating the issue and will provide you with an update shortly.

Regards