Tanvir

Hello,

Thanks for contacting us.
It can be made responsive by adding custom css.
Please share related url to check the issue further.

Thanks

I have forwarded it. You will be updated.

Hello,

Thanks for the update.
I have found the issue with acf. Forwarded it to our developer team. Soon you will be updated.

Thanks

Hello,

You need to use the below addon for adding custom fields.

Advanced Custom Fields

Thanks

Hello,

You can use the below code snippet in functions.php of your activate theme.

function download_notification( $package ) {
    $package_data = get_post( $package['ID'] );
    $headers      = 'From: Site Name <noreply@sitename.com>' . "\r\n";
    $headers      .= 'Content-type: text/html' . "\r\n";
    
    // Get the current date and time
    $current_date_time = date('Y-m-d H:i:s');
    
    // Get the user's email if they are logged in
    $user_email = is_user_logged_in() ? wp_get_current_user()->user_email : 'User not logged in';
    
    $message      = "Downloader's IP: " . $_SERVER['REMOTE_ADDR'] . "<br>";
    $message      .= "Package Title: " . $package_data->post_title . "<br>";
    $message      .= "Date/Time: " . $current_date_time . "<br>";
    $message      .= "User Email: " . $user_email;

    wp_mail( get_option( "admin_email" ), "Download Notification: " . $package_data->post_title, $message, $headers );
}

add_action( "wpdm_onstart_download", "download_notification" );

It will solve the issue. Also you can modify the messages.

Regards
Tanvir

Hello,

Please also share temporary admin access in a private reply to check the issue further.

Thanks

Hello,

Thanks for contacting us.

For customization please contact here. You will get quote for it.

Thanks
Tanvir

Hello,

Thanks for contacting us.
Please share the issue in screen recording using tool like loom in a private reply to inspect the issue further.

Regards
Tanvir

Hello,

Thanks for the update. Package_url is not for the download. You can follow the below example for Purchase Confirmation email template.

Thanks for your order at [#sitename#].
Your Order ID: [#orderid#]
Purchased Items:
[#items#]
You can download your purchased item(s) from the following link:
[#order_url#]

Regards
Tanvir

Hello,

We don’t have any specific recommendations for server. It can be same as wordpress requirement like this.
It depends on your website. I would suggest to consult a personal developer regarding the server requirement specifically for your website and make it faster.

Regards
Tanvir

Hello,

I have again forwarded it. Soon you will be updated.

Regards
Tanvir

Hello,

Thanks for contacting us.
You can use this tool to check what makes your website slower. Let me know if it is related to wpdm.

Regards
Tanvir

Hello,

Try deactivating front-end js from wpdm:

If the issue still persists, please share temporary admin access in a private reply to inspect further.

Regards
Tanvir

Hello,

Thanks for contacting us.

Please make sure email templates are set properly from Downloads > Templates > Email Templates

If it still doesn’t solves, please follow this.

If you still need further assistance, please provide temporary admin access in a private reply.

Thanks
Tanvi

Hello,

I have forwarded it to our developer team. Soon you will be updated.

Regards
Tanvir

Hello,

Try deactivating front-end js from wpdm:

If the issue still persists, please share temporary admin access in a private reply to inspect further.

Regards
Tanvir

Hello,

Thanks for contacting us.

username will be showed for the users who are registered in your site. If they are not logged in then download file, it will be also considered as guest.
I hope you have got it. If you want that no guest will be able to downloads, then set allow access by user roles. Then users will only be able to download by login to your site.

Thanks

Hello,

Please provide temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Hello,

Thanks for contacting us.

Currently the custom field will be also available in the front end download package form too.

You need the below addon for adding custom fields in downloads.

Advanced Custom Fields

Thanks