Tanvir

Hello Paul,
You can register and use wpdm on your website with this license. Also you will be able to update wpdm plugin and addons from your website.
To manage license please check this doc.
Thanks

Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
Thanks

Hello Andres,

I am sorry I am unable to login. It says: Invalid username or password.

However, please make sure you are using the latest version of wpdm pro which is 6.1.6 also all the addons of wpdm you are using are in latest version.
If you are unable to update directly from your website, you can update from here

Hope following these will solve the issue.

Thanks

Hello,
Sorry to hear about the issue.
Could you please share the related page/package/post links and provide the details to check the issue?
If possible please also share temporary admin access of your website in a private reply to check the issue and solve it quickly.

Thanks

Hello,
Could you please upload the same updated version of the wpdm plugins in the test site too?
You just copy/paste and replace the plugin directory from the original site to the test site.
It would help me a lot to check the issue properly and solve it.

Thanks

Hello,
Sometimes wpdm conflicts with other plugins and activated theme which results the issue. In this case I would suggest to troubleshoot.
To troubleshoot theme and plugin conflicts:

Switch to a default WordPress theme, such as Twenty Nineteen to see if the issue persists.
If no, your theme is causing the issue. You can: a) change your theme; b) contact the author of the theme and ask them to fix it.

If yes, go to the next step.
Temporarily deactivate all plugins except WPDM and the WPDM Form Lock extension you’re experiencing issues with.
Test the download page to check if the conflict still exists.

If the conflict no longer exists, it means that the theme or plugins/extensions you deactivated were causing the conflict.

Determine which plugin is causing the conflict by:
reactivating them one by one
testing again after each reactivation. For process-related conflicts, this means recreating the same process over and over again.
I hope in this way you can find the real reason of the issue.
Thanks

Hello,

I found that you are using very old version of wpdm.
Please update it to the latest version 6.1.6 it will solve the issue.
You can update from Downloads > Settings > Updates menu of your website.
If you are unable to update it directly from your website dashboard, you can download it from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Thanks

Hello,
You can upload it to your google drive and share the link here.
I will forward that to the developer team.
THanks

Hello,
Sorry to hear about the issue.
Have you tested it with wpdm rest API latest version 1.3.2 released in this month?
Could you please share the error log for the issue or any error notice which you are facing?
Thanks

Hello,

You can try the shortcode without using the parameter category . It will load all categories.
However, just try [wpdm_archive link_template=”dmi_link_template” button_style=”blue” order_by=”post_title” order=”ASC” items_per_page=12 cols=1] and let me know if it works for you.

If the problem still persists, please share temporary admin access in a private reply to check the issue in more details and solve it quickly.

Thanks