Forum Replies Created
Hello Gayan,
Sorry we don’t have coinpayments payment available.
To check the available payments methods of us, Please check below:
https://www.wpdownloadmanager.com/downloads/payment-gateways/
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Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
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Hello,
Sorry to hear about the issue.
We did a server upgradation maybe that caused the issue.
However, please let me know if the problem persists as we have resolved a few issues.
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Hello Andres,
I am sorry I am unable to login. It says: Invalid username or password.
However, please make sure you are using the latest version of wpdm pro which is 6.1.6 also all the addons of wpdm you are using are in latest version.
If you are unable to update directly from your website, you can update from here
Hope following these will solve the issue.
Thanks
Hello Habib,
I see in the provided link,
“No preview available file is in owner’s trash.”
You can record the issue using tool like this
However, it would be helpful if you provide related package link and temporary admin access of your website in a private reply. It will help us to solve the issue quickly.
Thanks
Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
Thanks
Hello,
In our test environment, it is working fine.
However, Sometimes wpdm conflicts with other plugins and activated theme which results the issue. In this case I would suggest to troubleshoot.
To troubleshoot theme and plugin conflicts:
Temporarily deactivate all plugins except WPDM, the plugin you’re experiencing issues with.
Test the dashboard page to check if the conflict still exists.
If the conflict no longer exists, it means that the theme or plugins/extensions you deactivated were causing the conflict.
Determine which plugin is causing the conflict by:
reactivating them one by one
testing again after each reactivation. For process-related conflicts, this means recreating the same process over and over again.
I hope in this way you can find the real reason of the issue.
Thanks
Hello,
Sorry to hear about the issue.
Could you please share the related page/package/post links and provide the details to check the issue?
If possible please also share temporary admin access of your website in a private reply to check the issue and solve it quickly.
Thanks
Hello,
Sorry to hear about the issue?
Could you please share the related page link and provide the shortcode you used to check the issue?
If possible please also share temporary admin access of your website in a private reply to check the issue and solve it quickly.
Thanks
Hello,
Could you please upload the same updated version of the wpdm plugins in the test site too?
You just copy/paste and replace the plugin directory from the original site to the test site.
It would help me a lot to check the issue properly and solve it.
Thanks
Hello,
Sorry for this inconvenience.
You have already shared the access, but I need the admin access in the test site. Please change the provided user role to admin to check the issue further and manage the plugins.
Also please share related links to related pages and packages to check it further.
Thanks
Hello,
Sometimes wpdm conflicts with other plugins and activated theme which results the issue. In this case I would suggest to troubleshoot.
To troubleshoot theme and plugin conflicts:
Switch to a default WordPress theme, such as Twenty Nineteen to see if the issue persists.
If no, your theme is causing the issue. You can: a) change your theme; b) contact the author of the theme and ask them to fix it.
If yes, go to the next step.
Temporarily deactivate all plugins except WPDM and the WPDM Form Lock extension you’re experiencing issues with.
Test the download page to check if the conflict still exists.
If the conflict no longer exists, it means that the theme or plugins/extensions you deactivated were causing the conflict.
Determine which plugin is causing the conflict by:
reactivating them one by one
testing again after each reactivation. For process-related conflicts, this means recreating the same process over and over again.
I hope in this way you can find the real reason of the issue.
Thanks
Hello Habib,
Sorry to hear about the issue.
Could you please share the related URLs? if possible, please also provide your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello,
I found that you are using very old version of wpdm.
Please update it to the latest version 6.1.6 it will solve the issue.
You can update from Downloads > Settings > Updates menu of your website.
If you are unable to update it directly from your website dashboard, you can download it from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
Thanks
Hello,
You can upload it to your google drive and share the link here.
I will forward that to the developer team.
THanks
Hello Piers,
I am unable to view the link you provided. It shows me that it is only available to registered user.
However, if possible please provide us admin access in a private reply to identify and solve the issue quickly.
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Hello,
I found that is is marked as resolved. Also I am unable to see the page as it shows under maintenance also unable to access the admin page.
Let me know the current status please.
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Hello,
Sorry to hear about the issue.
Have you tested it with wpdm rest API latest version 1.3.2 released in this month?
Could you please share the error log for the issue or any error notice which you are facing?
Thanks
Hello Bostjan,
Hope you are well. Thanks for your contribution.
You can manage the translations from here for the Slovenian language:
https://translate.wordpress.org/projects/wp-plugins/download-manager/
Thanks
Hello,
You can try the shortcode without using the parameter category . It will load all categories.
However, just try [wpdm_archive link_template=”dmi_link_template” button_style=”blue” order_by=”post_title” order=”ASC” items_per_page=12 cols=1] and let me know if it works for you.
If the problem still persists, please share temporary admin access in a private reply to check the issue in more details and solve it quickly.
Thanks