Tanvir

Hello,
I am still unable to login.
However, please use my email tanvir@w3eden.com to invite me as an admin then I can set password there.
Thanks

Hello,
You can add font-weight in the same line with a !important to make sure it works.
Thanks

Hello,
As this line color is already set by plugin css file, you have to change it from download-manager/assets/css/front.css from 266 line change

.w3eden .color-purple{
    color: #8557D3 !important;
}

Thanks

Hello,
It now shows me wrong username and password

Please check the credentials.

Hello Cristiano,
You can follow this for ip blocking issue.
Also I am unable to download the file in my computer too. I think that must be a reason because of caching. You can disable caching temporary to fix the issue.
Thanks

Hello,
Hope you are well.
Could you please share related URL of your website to check?
Thanks

Yes both addons work separately. That is the reason. However, download notifications can show email only the user is registered in your website with email.

In this case, for non users, you will receive emails from wpforms whenever a user downloads a package.

So you will get emails for both users and non users from these two addons.

Hello,

Hope you are well.

Please send an order note from the order details page to cancel auto renewal.

Thanks

Hello @Ercolla,
I am sorry I am unable to login to your site.
It shows me:

Access denied Error code 1020
You do not have access to www.leggotenerife.com.

The site owner may have set restrictions that prevent you from accessing the site. Contact the site owner for access or try loading the page again.

Also for mobile issue, I would suggest to clear and disable the cache plugin in your website. Caching plugin sometimes cause the issue. You can also try disabling/enabling other plugins except wpdm to check if there is any conflict with other plugins.

If the issue still persists, please make sure that I can login to your website without any problem.

Thanks

Hello,

Hope you are well.

Please send an order note from the order details page to cancel auto renewal.

Thanks

Hello,
You can Enable email lock and ask for emails to get email addresses if users are not logged in.
Thanks

Hello @Ercolla,
Hope you are well.
Could you please share related URLs of your website with details to check the issue?
If possible please also share temporary admin access of your website in a private reply.
Thanks

Hello @Ercolla,
Hope you are well.
Could you please share related URLs of your website with details to check the issue?
If possible please also share temporary admin access of your website in a private reply.
Thanks

Hello,

Sorry we don’t have any addon for bank transfer payments.
You can check all of our payment methods addons here.

Thanks

It works in this way. Because if someone is not logged in, then how can his email can be identified?
There is only a way to identify non logged in users that is ip address. If you check the stat of WPDM from Download > Stats menu, you will understand it.

Hello @twomuch,
We did not change any related features in WPDM also did not receive any related complaints. So the issue is totally strange to us.
However, I would suggest to update the php version of your server to higher than 7 and update wpdm and all addons of wpdm including premium package to the latest version. you can also contact to your server support.
There are also some related articles in google like this
I hope that following these steps will resolve the problem.
Thanks

Hello @Chistudio,
Hope you are well.
We have a plugin for membership. Please check:

WordPress Pro Membership

Also for social login please check downloads > settings > social settings

Both the features will solve your issue/

Thanks

Glad to hear that.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Thanks

Hello @athomas,

Thanks for the details.

Could you please tell me if the emails are sent properly?

I found that email are not being sent. In this case I would suggest to setup WP Mail smtp properly using that plugin and test mail to make sure if it works properly.
Then I found that the recaptcha is not setup properly in wpforms. Please configure that too.

If mail sent properly, please also send me a screenshot of the mail to check further.

Thanks

Hello,
By default WordPress doesn’t allow multiple roles for one user.
However, as you used another plugin for roles, multiple roles are related to that plugin.

TO allow access to different roles please follow this

To make unlimited membership levels we have different plugin below. You can check that:

WordPress Pro Membership

Thanks

I can’t see the issue.
It tells me to access.

Hello @advancedcomputing,

I have checked your issue in detail. There is no javascript conflict or error from WPDM side. But the Avada theme inhibits the expansion of the WPDM accordion.
I think it is specifically conflicting with Avada Theme and Avada Builder plugin. Whenever I disable the two plugins of avada and change the active theme to other themes, wpdm accordion works properly.

It is better to contact their support team regarding this issue. I hope you will get the help from their side.

Thank you and regards