Tanvir

Hello,
Please send me related url to check the issue as well as temporary admin access in a private reply. I found that there is already another issue you posted. I will fix that too.
Thanks

Hello,

You can show description using template tags. Also You can remove link from title by modifying link template too.
If you add the template tag in page template or link template, the related output will be showed.
More details here.

Thanks

Hello,
I have forwarded the page builder issue to the developer team.

There could be many reasons for the form lock critical error. This is a server error.
In this case I would suggest to provide me an error log by following this to identify and resolve the problem.
Thanks

Hello,
If user role is set, it is working correctly.
I checked with the allowed role “all visitors” and found that it is working perfectly.

Thanks

Hello,
Could you please send me the pdf file you are facing with?
Also please share temporary admin access of your website in a private reply.
I found that you are very much unhappy with our plugins. It is unwanted. I would request you to list the issues If you provide then we will try to fix the issues to make you happier.

Thanks

Hello,
You can remove fonts from Downloads > Settings > User Interface
However, you can select “none selected” from font settings of wpdm then you can use local font using your theme or any other font plugin.
Thanks

Hello,
The issue is fixed now.
Reinstalling wpdm has fixed the issue.
Thanks

Hello @Morningcoffeestudio,
Hope you are well.
There could be javascript conflict that is causing the issue.
In this case, I would suggest to clear cache or disable the super cache plugin of your website. It may fix the issue.
Then if the problem persists, you can also check the issue by disabling all plugins except wpdm. If the issue is gone then enable plugins one by one to check the specific plugin conflict.

After following these steps, if the issue remains, please provide me temporary admin access in a private reply to inspect from my side.

Thanks

Hello,
Please make sure the files are not moved or deleted.
Also please check if the location is correct from Downloads > settings > file browser root

If the issue still persists, please provide me admin role to check the locations properly.

Thanks

Hello @Nesf,
Thanks for the access.
Got the issue.
The issue is appearing because of the conflict of the betheme page builder with the wpdm shortcode.
If you use plain shortcode without the page builder, it is working fine.
Just check in the page that I added plain shortcode that is working perfectly.
Simply add the plain shortcode where you need to use the wpdm archive shortcode.
It will solve the issue.
Thanks

Hello,
Hope you are well.
This shortcode only works if the below addon with WPDM is activated. Please make sure that you are using the below addon with wpdm too. This addon is named as wpdm-archive-page in plugins.

WPDM Directory Add-on

If the issue still persists, please provide related url and temporary admin access of your website in a private reply to check the issue further.

Thanks

Hello @Robertwikholm,
Hope you are well.
Please make sure that you are using the latest version 6.2.2 of WPDM.
If the issue still persists, please provide temporary admin access of your website in a private reply.
Thanks