Tanvir

Hello,

Please provide related url and temporary admin access to check and fix the issue quickly.

Regards
Tanvir

Please provide temporary admin access in a private reply to inspect the issue further and give you a solution ASAP.
If you don’t want to provide access to your live site, you can create a staging site with the issue and give us access of that.

Regards
Tanvir

Hello,

What I think you have updated WPDM from a very old version. It happens for the pages with shortcodes.
I would suggest to check our latest related shortcodes with parameters and edit those pages again with the latest shortcode format then update.

Short-codes

Regards
Tanvir

Do you use wpdm full access pack?
please provide related order numbers and the date of purchase. We will check it.

Regards
Tanvir

Hello,

Thanks for more clarifications.

1. All packages works for draft. I have tested it. Check here
2. The issue is already fixed by our developer team and released. Please update premium package plugin to the latest version. It will solve the issue.
3. This feature is currently not available with WPDM . However, you can request it here. We may add it in future.
4. Sorry for misunderstanding. I have got it now. You can request it here. We may add it in future.
5. In this case you can create separate packages for free file and you can add email lock there.
6. Single file doesn’t work for the provided page because that is already a paid package with price. So buying that means customer has bought the full package and he will be able to download it as a zip file.
7. Got it. Here [download_link] template tag is working properly. It is showing the download/purchase button as it should. [download_url] template tag is not showing because actually that is not a free download packages. So there is no download link actually. It needs to purchase to download. [download_url] will work properly if you create free download package. Hope you understand.

Let us know for further assistance.

Regards
Tanvir

Hello Teeg,

Thanks for providing access.
Here are the replies for your issues:

1. Attach Dir – Doesn’t work for packages. Resulting download is a filenotfound txt file.
—-Working fine from your website if price is not set. Example here

2. Test Pay – For individual bundles – transaction processes and order is recorded but no download is available in account “Order Details”.
—– Found the issue. If directory is selected there is no download button. But if the download is in zip, then working fine. However, I have forwarded the issue to the developer team. It will be fixed soon.

3. Download from package pages – Free membership can download from the package details page. But paid memberships can only download from “My Downloads” area in their account. Also if a person purchases a package (not a membership), they still see a “Buy” button instead of a “Download” button on the public facing package page
—-It is a feature. free membership can download from package because there is no need to login for them. For members, they need to login to get their purchased products. After purchase all need to download from their dashboard area.

4. In the block editor, Pricing and Discounts/Package Free Downloads – Requires uploading to or selecting from the Media Library – Can’t select file from the server.
— Files can be selected from server without any issue please check here

5. In the block editor, Pricing and Discounts/Package Free Downloads – Require name and email to get the free file.
—I have checked the related page here. It is set in the way from your side that the visitor will need to login first otherwise need to register. Generally almost every membership site works in this way that you need to login first, if no account then visitor needs to register. you can set access it to all visitors and lock downlod with email lock. So that visitor doesn’t need to create account to your site also you will get email of them.

6. Enabling Single File Download – Doesn’t seem to do anything.
—Single download is working fine. You can check the screenshot below to know how it works. In a download packages these are the single file download buttons.

7. Custom templates Bug: Some of the insert variables put in the wrong code – for example download button adds download URL and download URL inserts download button shortcode
—Custom template is working properly. you can check all of our template tags here. All work properly.

Let us know for further assistance.

Regards
Tanvir

Hello,

Thanks for contacting us.
For this feature we have an addon. Please check below:

WPDM Default Values

Regards
Tanvir

Hello,

Thanks for contacting us.
For this feature we have an addon. Please check below:

WPDM Default Values

Regards
Tanvir

Hello Simon,

Hope you are well.
Currently downloading invoice from this section is not available. You can request this feature from here . We may add this feature in future updates.

However, After purchasing/subscribing to any membership plan, the buyer will receive emails.
you shall find those from Download > Templates > Email Templates.

Thank you and regards

Hello,

You can hide the all categories section by editing template.
The front end is coming from line 172-174 from ..\wp-content\plugins\download-manager\src\Package\views\datatable.php

or You can keep the related categories using css display:none property for related categories.

However, To keep only the related categories from backend you can request the feature here.

We have a better addon to show archive packages. You can check that addon and demos below:

WPDM Directory Add-on

Let us know for further assistance.

Regards
Tanvir

Hello,

Sorry there is not such feature available.
However, you can ask for a customization service from here.

Regards
Tanvir

Hello,

I have forwarded the issue to the developer team.
Soon you will be updated regarding the features.

Regards
Tanvir