Tanvir

In this case, you may create a staging site using plugin like wp staging and enable the access for us. We need to check the issue to assist it better.

Hello,

Sorry for the inconvenience.

Please share temporary admin access of your website in a private reply to check the issue further. We will fix from your website.

Thanks
Tanvir

Hello,

I have forwarded the issue to our developer team.
Soon you will be updated.

Thanks

Hello,

Thanks for contacting us.
Please share related url to check the issue further. If possible please also share temporary admin access in a private reply.

Thanks

I am able to login.. No need to create new access. I will check and let you know the update

Hello Chelsea,

Unfortunately I am not getting the issue.
I have deleted all files from your csv and kept only one file to take care properly. But that still is not working to load the preview.
On the other hand, I have created another csv from the sample file that is working properly.
However, I am sharing that, I will suggest to modify and add your columns there with necesary changes. Also keep the fields as it is which are not need. At first I will suggest to add one/two downloads to check if it works properly.

Download Sample

Regards
Tanvir

Please check the credential. I am unable to login there

Could you please check the screenshot? it shows 404 not found

Hello,

The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of three things: There’s an issue with the zip file you’re uploading. WordPress doesn’t have enough memory on the web server to unzip and upload the contents of the zip file.

For updating the WPDM plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.

For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.

If still, the problem exists then you can also manually update the plugin

Thank you and regards

Please make sure license is activated properly. If the issue still persists, please provide temporary admin access in a private re

Hello,

Thanks for contacing us.

Currently video preview is not avaiable. You can request it here. Though not guaranteed, our developer team may work on it in future.

Regards
Tanvir

Also I found category fields are empty.
You must use category names there.
and it support image preview. For the image I have found the issue. forwarded to the developer team.