Forum Replies Created
Hello,
I have already checked in your website that if you create single-wpdmpro.php in the active theme directory. Then the single download page will be separate single.php .
Unfortunately We haven’t worked with related theme before. The single.php template was complex there. It is out of our support policy to work with a third party theme files.
You can contact theme support for further assistance.
Regards
Tanvir
Hello,
Few headers are still wrong there.
Please use the below csv to import. I added your package from your csv and found import working properly.
https://drive.google.com/file/d/1y2bdLVfWarf1WeWAzWTlK9QAmVTvv27V/view?usp=sharing
Regards
Hello,
You can post it in our feature request section.
Our developer team may provide a solution in future updates.
Regards
Tanvir
Hello,
Our developer team has confirmed it is TLS 1.2 compatible
So you can use wpdm amazon s3 with that TLS version without any problem.
Regards
Tanvir
Hi Sabina,
Sorry for the delay.
Unfortunately I haven’t found that plugin. It is discontinued,
https://wordpress.org/plugins/wp-filebase/
Regards
Tanvir
Hello,
I see you are uploading password protected pdf. It is asking for password to me. It is not possible to read a password protected pdf by any program. That is the reason it is not suggested.
You can follow this doc to protect your pdf from copying by converting texts into images. It will help you to achieve your requirements.
Regards
Tanvir
Hello,
Thanks for contacting us.
It is normal. You can disable his auto renewal for making sure that it will not be renewed again, but cancelling subscription will make him a general user without any speciality. Payment schedule will depends on signup date.
Regards
Tanvir
Hello,
Thanks for contacting us.
I have forwarded this to our developer team soon you will be updated
Regards
Tanvir
Hello,
We updated our codebase from the version 6.0 . Currently version 6.3.2 .
From version 5.3.0 we improved wpdm tags. You can check changelog here. We always suggest to use the latest version.
However, if you tell me more details about the issue I would look further into it.
Regards
Tanvir
Hello,
We are just able to see the last 4 digits of card for identification purpose only.
Payment and renewal is always processed by payment method provider. Stripe in your case.
Regards
Tanvir
Hello,
I have found that the single download page is coming from theme file single.php . Currently single blog post and single download post both are coming from this template. You have to modify that for moving the download-tag to below of the page. To modify it and create a special single download page, you have to create single-wpdmpro.php in the active theme directory. Then the single download page will be separate. We suggest using child theme for these changes because updating will remove the changes if child theme is not used.
Also lock download is worrking properly if you login as a visitor.
Regards
Tanvir
Hello,
I have checked the csv you created. It is not the same like the sample.csv .
Please keep the headers same to same.It will be good if you use the sample.csv file to use as the csv file of your files. You can add the necessary data in the fields below the csv header.
Regards
Hello @portalkairos,
Thanks for contacting us.
Could you please share relate page link to check the issue further? If possible please also share temporary admin access in a private reply.
Regards
Tanvir
Hello,
Unfortunate you are not eligible for a refund as your subscription was not continuous.
WPDM60C02D3D6F69F was expired on 2022
Regards
Tanvir
Hello Craig,
Thanks for contacting us.
For that feature you need the below addon:
Regards
Tanvir
Hello,
Thanks for contacting us.
Please provide order ids of the related orders. We will check it.
Regards
Hello,
Thanks for providing details.
I found that the csv file is not arranged properly to upload in wpdm.
Please follow this and make the csv file like the sample.csv there.
Regards
Tanvir
Hello @sandstar,
Thanks for contacting us.
It is working properly in our development environment. I think, There could be some conflict issues in your site. In this case, I would suggest running a conflict test. You need to run a basic WordPress conflict test on your site to detect what actually causes the problem. To troubleshoot the issue, please deactivate other plugins except for WPDM. Then check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. You can also test theme conflict too. In this way, you will be able to detect which one causes the problem. If it doesn’t solve, you can check conflict with theme too.
If the issue still persists, please share the admin access in a private reply to check further.
Regards
Tanvir
Hello,
That would be better.
You can use the tool like loom.com to record the issue.
Please also share the pdf file in a private reply to check further.
Regards
Tanvir
Hello,
Filebase was a WordPress plugin, but they discontinued their support and many of the filebase users requested for this addon to migrate to wpdm.
To use this you may need the Filebase plugin. So you need to use that plugin first to make wpdm filebase working properly.
Regards
Tanvir
Hi Sabina,
After checking we found that the [Table ‘wp_wpfb_files’ is empty in your database]
That is causing the issue.
You need to use that db table to import in wpdm.
Regards
Tanvir
Hello Sabina,
Thanks for providing access.
I have forwarded the issue to our developer team.
Soon you will be updated.
Regards
Tanvir
Hello @csmarketing,
You are welcome and glad to hear that it is fixed.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Regards
Hello,
Thanks for the update.
I have forwarded the issue to our developer team. Soon you will be updated.
Regards
Tanvir